REVIEW
|
doi:10.20944/preprints202010.0053.v1
Subject:
Business, Economics And Management,
Accounting And Taxation
Keywords:
customer experience; customer-centricity; customer experience design; and integrated customer experience strategy
Online: 5 October 2020 (08:14:04 CEST)
ARTICLE
|
doi:10.20944/preprints202102.0250.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Customer Service Experience; Multichannel Retailing; Customer Journeys; Customer Equity
Online: 10 February 2021 (10:25:58 CET)
ARTICLE
|
doi:10.20944/preprints202403.1431.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
online review analysis; customer journey map; customer observation; text mining; customer behavior
Online: 25 March 2024 (08:18:31 CET)
ARTICLE
|
doi:10.20944/preprints202408.0139.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
Customer Experience; Customer Satisfaction; Subscription Video on Demand
Online: 2 August 2024 (06:04:43 CEST)
ARTICLE
|
doi:10.20944/preprints202306.1938.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Customer perception; AI-enabled customer experience; Ecuadorian banking environment.
Online: 27 June 2023 (15:49:50 CEST)
ARTICLE
|
doi:10.20944/preprints201609.0027.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
customer complaint process improvement; customer complaint service; big data analysis
Online: 7 September 2016 (11:38:33 CEST)
ARTICLE
|
doi:10.20944/preprints202312.1527.v1
Subject:
Computer Science And Mathematics,
Probability And Statistics
Keywords:
Internet of Things (IoT); Data mining; Customer Preferences; Customer Satisfaction; Customer Segmentation; Self Organizing Map; Decision Tree
Online: 20 December 2023 (10:24:49 CET)
ARTICLE
|
doi:10.20944/preprints202405.0772.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Customer Brand Trust; Product Quality; Customer Service; Quantative Method; Qualitative Method
Online: 13 May 2024 (12:30:09 CEST)
ARTICLE
|
doi:10.20944/preprints202404.1447.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
social commerce; ratings & reviews; customer-to-customer; value co-creation; forums & communities, sustainable customer relationship; suggestions & recommendations
Online: 23 April 2024 (12:53:54 CEST)
ARTICLE
|
doi:10.20944/preprints202406.1326.v2
Subject:
Business, Economics And Management,
Other
Keywords:
Virtual Reality; VR; Use Cases; Sustainability; Sustainable Development Goals; SDGs; Startup Business Models; Customer Development; Customer Discovery
Online: 11 July 2024 (11:36:42 CEST)
ARTICLE
|
doi:10.20944/preprints201807.0121.v1
Subject:
Engineering,
Electrical And Electronic Engineering
Keywords:
customer; interruption; cost; DSO; compensation
Online: 6 July 2018 (15:58:22 CEST)
ARTICLE
|
doi:10.20944/preprints202408.0766.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
artificial intelligence; customer relationship management; personalization; machine learning; predictive analytics; data privacy; customer engagement
Online: 12 August 2024 (07:15:06 CEST)
ARTICLE
|
doi:10.20944/preprints202406.1754.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Supply Chain Integration; Marketing Strategies; Customer Satisfaction; Information Sharing; Technological Integration; Sustainability; Customer-Centricity
Online: 25 June 2024 (13:58:00 CEST)
ARTICLE
|
doi:10.20944/preprints202106.0063.v1
Subject:
Computer Science And Mathematics,
Algebra And Number Theory
Keywords:
Churn 1; customer churn; customer segmentation; churn prevention; predictive churn model; recommendation system engine.
Online: 2 June 2021 (10:03:02 CEST)
ARTICLE
|
doi:10.20944/preprints202207.0363.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
social media; social media metrics; digital marketing; social media marketing strategy; customer sentiment; customer engagement
Online: 25 July 2022 (08:38:24 CEST)
HYPOTHESIS
|
doi:10.20944/preprints202106.0119.v1
Subject:
Computer Science And Mathematics,
Algebra And Number Theory
Keywords:
Churn 1; customer churn; customer segmentation; churn prevention; predictive churn 20 model; recommendation system engine
Online: 3 June 2021 (14:57:01 CEST)
HYPOTHESIS
|
doi:10.20944/preprints202106.0118.v1
Subject:
Computer Science And Mathematics,
Analysis
Keywords:
Churn 1; customer churn; customer segmentation; churn prevention; predictive churn 21 model; recommendation system engine.
Online: 3 June 2021 (13:34:28 CEST)
CONCEPT PAPER
|
doi:10.20944/preprints202106.0113.v1
Subject:
Computer Science And Mathematics,
Algebra And Number Theory
Keywords:
Churn 1; customer churn; customer segmentation; churn prevention; predictive churn 20 model; recommendation system engine.
Online: 3 June 2021 (12:48:22 CEST)
ARTICLE
|
doi:10.20944/preprints201811.0090.v1
Subject:
Business, Economics And Management,
Human Resources And Organizations
Keywords:
customer relationship management (CRM); social media; social CRM; customer information; small and medium enterprises (SMEs)
Online: 5 November 2018 (08:31:42 CET)
ARTICLE
|
doi:10.20944/preprints202002.0367.v1
Subject:
Computer Science And Mathematics,
Applied Mathematics
Keywords:
Recommender Systems; Customer Loyalty; Complex Networks
Online: 25 February 2020 (11:04:46 CET)
ARTICLE
Subject:
Business, Economics And Management,
Marketing
Keywords:
satisfaction; customer; taxi market; marketing; Russia
Online: 12 December 2019 (12:40:56 CET)
ARTICLE
|
doi:10.20944/preprints202105.0359.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
digital marketing, social CRM, omnichannel CRM, customer experience management, customer engagement, marketing automation, B2B / B2C marketing
Online: 16 May 2021 (21:07:10 CEST)
ARTICLE
|
doi:10.20944/preprints202305.1434.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Customer predictive ability; Customized enterprises; Sustainable Innovation
Online: 19 May 2023 (10:52:06 CEST)
ARTICLE
|
doi:10.20944/preprints201710.0107.v1
Subject:
Business, Economics And Management,
Econometrics And Statistics
Keywords:
Bus; Customer satisfaction; Intercity terminal; SERVQUAL Model
Online: 16 October 2017 (12:58:16 CEST)
ARTICLE
|
doi:10.20944/preprints202407.2088.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Customer analytics; data cleanliness; data harmonization; data integration; data monetization; digitization; digitalization; digital transformation; and; customer master data
Online: 25 July 2024 (16:53:25 CEST)
ARTICLE
|
doi:10.20944/preprints202406.1616.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
supply chain responsiveness; customer loyalty; e-commerce; agile supply chain management; customer expectations; inventory management; last-mile delivery
Online: 24 June 2024 (08:42:44 CEST)
ARTICLE
|
doi:10.20944/preprints202407.1638.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
customer satisfaction; value relevance; marketing strategy; COVID-19
Online: 22 July 2024 (05:31:05 CEST)
ARTICLE
|
doi:10.20944/preprints202307.1408.v3
Subject:
Business, Economics And Management,
Business And Management
Keywords:
virtual reality, augmented reality, hedonic, satisfaction, customer loyalty
Online: 9 April 2024 (13:11:11 CEST)
ARTICLE
|
doi:10.20944/preprints202308.0580.v1
Subject:
Computer Science And Mathematics,
Data Structures, Algorithms And Complexity
Keywords:
retailing; customer behavior; clustering; segmentation; external validation indices
Online: 8 August 2023 (13:57:37 CEST)
ARTICLE
|
doi:10.20944/preprints202302.0232.v2
Subject:
Business, Economics And Management,
Marketing
Keywords:
customer emotions; cosmetic products; luxury products; online shopping
Online: 23 February 2023 (02:30:36 CET)
ARTICLE
|
doi:10.20944/preprints202008.0145.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Sustainability; Customer-Centric; Business strategy; Marketing; Bibliometric analysis
Online: 6 August 2020 (10:07:14 CEST)
ARTICLE
|
doi:10.20944/preprints202408.0321.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
chatbots; customer service; automation; personalization; efficiency; privacy; artificial intelligence
Online: 6 August 2024 (08:18:59 CEST)
ARTICLE
|
doi:10.20944/preprints202401.0110.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Customer Satisfaction antecedents; Flexibility; Adoption Technology; Service Recovery Performance
Online: 3 January 2024 (10:37:11 CET)
ARTICLE
|
doi:10.20944/preprints202309.0560.v1
Subject:
Computer Science And Mathematics,
Analysis
Keywords:
Big Data Analytics; Revenue Generation; Customer Relationship Management (CRM)
Online: 8 September 2023 (13:33:43 CEST)
ARTICLE
|
doi:10.20944/preprints202408.0771.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
agile; innovation; lean; culture; Co-creation; Design Thinking; customer-centricity
Online: 12 August 2024 (09:28:51 CEST)
ARTICLE
|
doi:10.20944/preprints202407.1441.v2
Subject:
Business, Economics And Management,
Business And Management
Keywords:
foodservice; customer satisfaction; service quality factors; physical environment; people; performance
Online: 18 July 2024 (15:23:23 CEST)
ARTICLE
|
doi:10.20944/preprints202407.1263.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
Customer Emotions; Premium Cosmetics; Qualitative Study; Emotional Triggers; Consumer Analysis
Online: 17 July 2024 (04:22:48 CEST)
ARTICLE
|
doi:10.20944/preprints202311.1299.v1
Subject:
Medicine And Pharmacology,
Cardiac And Cardiovascular Systems
Keywords:
Education, Televisit, Telecounselling, Post Myocardial Infarction, Follow-Up, Customer Satisfaction.
Online: 21 November 2023 (09:55:22 CET)
ARTICLE
|
doi:10.20944/preprints202311.1119.v1
Subject:
Social Sciences,
Education
Keywords:
Social Media; WhatsApp; Education; Customer Relationship Management (CRM); Mobile Learning
Online: 17 November 2023 (09:03:36 CET)
ARTICLE
|
doi:10.20944/preprints202309.0121.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
Electric Vehicles; Green Transport, Carbon Footprint, Kuwaiti National Customer Preference
Online: 3 September 2023 (13:53:04 CEST)
ARTICLE
|
doi:10.20944/preprints202307.0069.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Consumer behaviour; Customer Perception; questionnaire survey; Car segment; Automotive Industry
Online: 4 July 2023 (03:08:39 CEST)
ARTICLE
|
doi:10.20944/preprints202009.0181.v2
Subject:
Engineering,
Industrial And Manufacturing Engineering
Keywords:
Service Quality; E-Supply Chain Management; Customer Satisfaction; online shopping
Online: 20 December 2021 (11:33:13 CET)
REVIEW
|
doi:10.20944/preprints202001.0368.v2
Subject:
Computer Science And Mathematics,
Algebra And Number Theory
Keywords:
mobile marketing; customer behavior; structural equations; decision making; individual knowledge
Online: 30 November 2020 (11:10:36 CET)
ARTICLE
|
doi:10.20944/preprints202407.1098.v1
Subject:
Computer Science And Mathematics,
Artificial Intelligence And Machine Learning
Keywords:
Artificial intelligence (AI); Financial payment; Risk management; Customer service
Online: 15 July 2024 (02:59:04 CEST)
ARTICLE
|
doi:10.20944/preprints202405.1241.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Supplier Relationship Management; Operational Efficiency; Customer Satisfaction; Italian Restaurants; Qualitative Research
Online: 20 May 2024 (15:56:09 CEST)
ARTICLE
|
doi:10.20944/preprints202307.1586.v1
Subject:
Social Sciences,
Decision Sciences
Keywords:
smart cities; TAM; decision making; fuzzy logic; smart tourism; customer journey
Online: 24 July 2023 (10:52:09 CEST)
ARTICLE
|
doi:10.20944/preprints202307.0984.v1
Subject:
Engineering,
Industrial And Manufacturing Engineering
Keywords:
continuous improvement; waiting line; DMAIC; simulation; process control; productivity; customer service
Online: 14 July 2023 (07:53:30 CEST)
ARTICLE
|
doi:10.20944/preprints202010.0530.v1
Subject:
Medicine And Pharmacology,
Immunology And Allergy
Keywords:
KTAS; simulation; clinical decision-making ability; job satisfaction; customer orientation; nurse
Online: 26 October 2020 (14:14:54 CET)
REVIEW
|
doi:10.20944/preprints202005.0128.v2
Subject:
Social Sciences,
Behavior Sciences
Keywords:
nudge; behavioural science; supermarket; customer experience; plastic bag ban; plastic waste
Online: 29 July 2020 (17:31:13 CEST)
ARTICLE
|
doi:10.20944/preprints201809.0504.v1
Subject:
Medicine And Pharmacology,
Veterinary Medicine
Keywords:
Customer satisfaction, customer loyalty, attitudinal loyalty, behavioral loyalty, relationship between satisfaction and loyalty, communication, trust, commitment, perceived value, value co-creation, veterinarian, veterinary medicine, pet-owner
Online: 26 September 2018 (09:27:13 CEST)
ARTICLE
|
doi:10.20944/preprints202408.0276.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
artificial intelligence; digital marketing; targeting; personalization; content creation; customer engagement; AI challenges
Online: 5 August 2024 (10:40:34 CEST)
ARTICLE
|
doi:10.20944/preprints202404.1203.v1
Subject:
Computer Science And Mathematics,
Computer Science
Keywords:
sentiment analysis; customer reviews; online food delivery; food and beverage industry; Greece
Online: 18 April 2024 (08:07:13 CEST)
REVIEW
|
doi:10.20944/preprints202312.2210.v2
Subject:
Computer Science And Mathematics,
Artificial Intelligence And Machine Learning
Keywords:
Natural Language Processing; Online Customer Reviews; E-Commerce; Sentiment Analysis; Opinion Mining
Online: 15 January 2024 (20:55:13 CET)
ARTICLE
|
doi:10.20944/preprints202312.1838.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
corporate sustainability; covid-19; customer satisfaction; consumer behavior; delighting customers; sustainable growth
Online: 26 December 2023 (02:31:28 CET)
ARTICLE
|
doi:10.20944/preprints202306.1129.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
Marketing Decisions; Decision-Making Model; Marketing Engineering; Optimization; Predictive Analytics; Customer Segmentation
Online: 15 June 2023 (11:19:03 CEST)
ARTICLE
|
doi:10.20944/preprints202112.0294.v2
Subject:
Engineering,
Energy And Fuel Technology
Keywords:
Residential electricity distribution; PLS-SEM; CB-SEM; quality of service; customer satisfaction
Online: 17 January 2022 (12:14:14 CET)
ARTICLE
|
doi:10.20944/preprints202102.0359.v2
Subject:
Engineering,
Automotive Engineering
Keywords:
food delivery; customer satisfaction; new normal; COVID-19; theory of planned behavior
Online: 19 February 2021 (10:01:10 CET)
ARTICLE
|
doi:10.20944/preprints202011.0736.v1
Subject:
Computer Science And Mathematics,
Algebra And Number Theory
Keywords:
Path analysis; in-store behavior; customer Clustering; indoor positioning; trajectory analysis; multilateration
Online: 30 November 2020 (15:57:36 CET)
ARTICLE
|
doi:10.20944/preprints202001.0338.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
startup failure; competency approach; Critical Incident Technique; Information seeking; Customer service orientation
Online: 28 January 2020 (10:37:41 CET)
ARTICLE
|
doi:10.20944/preprints201811.0432.v1
Subject:
Engineering,
Industrial And Manufacturing Engineering
Keywords:
energy flexibility; retail stores; influential factors; employee engagement; customer engagement; utility collaboration
Online: 19 November 2018 (08:37:27 CET)
ARTICLE
|
doi:10.20944/preprints202408.0039.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
data mining; marketing strategies; customer segmentation; predictive analytics; personalization; data privacy; emerging technologies
Online: 2 August 2024 (05:27:01 CEST)
ARTICLE
|
doi:10.20944/preprints202405.0027.v1
Subject:
Business, Economics And Management,
Finance
Keywords:
technological readiness; service quality; customer satisfaction; self-service banking services; structural equation modeling
Online: 1 May 2024 (10:00:05 CEST)
ARTICLE
|
doi:10.20944/preprints202304.0759.v1
Subject:
Environmental And Earth Sciences,
Environmental Science
Keywords:
Eco-label; Customer; WTP; PLS-SEM; Cocoa powder; Biosphere reserve; Dong Nai; Vietnam.
Online: 23 April 2023 (04:10:32 CEST)
ARTICLE
Subject:
Environmental And Earth Sciences,
Water Science And Technology
Keywords:
Water Conservation; Customer Segmentation; Pro-Environmental Behaviour; Smart Water Meters; Water-use Feedback
Online: 7 May 2021 (09:41:56 CEST)
ARTICLE
|
doi:10.20944/preprints202408.0012.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
artificial intelligence; retail operations; customer engagement; operational efficiency; AI integration; data privacy; employment impact
Online: 1 August 2024 (11:01:28 CEST)
ARTICLE
|
doi:10.20944/preprints202407.0585.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
customer satisfaction; supplier collaboration; Italian restaurants; trust; communication; quality of ingredients; emotional intelligence; sustainability
Online: 8 July 2024 (08:42:40 CEST)
ARTICLE
|
doi:10.20944/preprints202406.1803.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
supply chain analytics; customer relationship management (CRM); integration; operational efficiency; decision-making; challenges; outcomes
Online: 26 June 2024 (09:38:05 CEST)
ARTICLE
|
doi:10.20944/preprints202403.0213.v2
Subject:
Computer Science And Mathematics,
Artificial Intelligence And Machine Learning
Keywords:
customer churn prediction; machine learning; classification techniques; SMOTE; ADASYN; Random Forest; XGBoost; LightGBM; CatBoost
Online: 10 April 2024 (07:57:46 CEST)
ARTICLE
|
doi:10.20944/preprints202403.1048.v1
Subject:
Social Sciences,
Decision Sciences
Keywords:
Customer Churn Prediction; Hyperparameter Optimization; Particle Swarm Optimization (PSO); Deep Learning Models; Telecommunications Analytics
Online: 18 March 2024 (13:08:31 CET)
ARTICLE
|
doi:10.20944/preprints202304.0467.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
corporate digital responsibility; CDR; digital technologies; corporate social responsibility; CSR; customer interface; case studies
Online: 18 April 2023 (03:26:24 CEST)
ARTICLE
|
doi:10.20944/preprints202001.0015.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
expectancy disconfirmation theory; customer satisfaction; e-commerce personalized service; recommendation system; deep neural network
Online: 2 January 2020 (05:34:39 CET)
ARTICLE
|
doi:10.20944/preprints201810.0652.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
supply chain management; logistics; collaboration; cooperation; supply chain design; customer satisfaction; distribution; regression; noodles
Online: 29 October 2018 (04:45:36 CET)
ARTICLE
|
doi:10.20944/preprints202408.0365.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
big data analytics; customer experience; personalization; operational efficiency; strategic decision-making; emerging technologies; data privacy
Online: 6 August 2024 (11:50:21 CEST)
ARTICLE
|
doi:10.20944/preprints202408.0007.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
artificial intelligence; personalized marketing; machine learning; natural language processing; predictive analytics; computer vision; customer engagement
Online: 1 August 2024 (11:04:19 CEST)
ARTICLE
|
doi:10.20944/preprints202406.1499.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
supply chain; data analytics; marketing strategies; customer insights; competitive advantage; implementation strategies; challenges; future directions
Online: 24 June 2024 (05:14:41 CEST)
ARTICLE
|
doi:10.20944/preprints202405.2159.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
customer-centric supply chains; marketing innovations; digital tools; data analytics; e-commerce; sustainability; emotional intelligence
Online: 31 May 2024 (14:12:17 CEST)
ARTICLE
|
doi:10.20944/preprints202305.0007.v1
Subject:
Computer Science And Mathematics,
Artificial Intelligence And Machine Learning
Keywords:
Machine Learning; Classification; Natural Language Processing; Text-based Customer Review Analysis; Sentiment Analysis; Deep Learning
Online: 1 May 2023 (03:21:05 CEST)
REVIEW
|
doi:10.20944/preprints202304.1035.v1
Subject:
Computer Science And Mathematics,
Artificial Intelligence And Machine Learning
Keywords:
Machine Learning; Classification; Natural Language Processing; Text-based Customer Review Analysis; Sentiment Analysis; Deep Learning
Online: 27 April 2023 (04:30:17 CEST)
ARTICLE
|
doi:10.20944/preprints202408.1056.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
digital transformation; customer communication and sales tools; small and medium-sized enterprise; economic results; quantitative methods
Online: 14 August 2024 (15:15:07 CEST)
ARTICLE
|
doi:10.20944/preprints202407.2058.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Big data analytics; Retail marketing; Supply chain optimization; Customer segmentation; Demand forecasting; Personalized marketing; Ethical considerations
Online: 25 July 2024 (13:41:08 CEST)
ARTICLE
|
doi:10.20944/preprints202407.1140.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
e-commerce technologies; supply chain management; retail sector; digital transformation; inventory management; procurement; logistics; customer service
Online: 15 July 2024 (11:12:32 CEST)
ARTICLE
|
doi:10.20944/preprints202406.1825.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
supply chain agility; marketing flexibility; organizational resilience; turbulent markets; adaptation strategies; competitive advantage; customer satisfaction; innovation
Online: 26 June 2024 (05:47:40 CEST)
ARTICLE
|
doi:10.20944/preprints202403.0805.v1
Subject:
Business, Economics And Management,
Economics
Keywords:
neobanks; digital banking; financial literacy; fintech; cultural differences; financial services; consumer behavior; service adoption; customer loyalty
Online: 15 March 2024 (10:11:21 CET)
ARTICLE
|
doi:10.20944/preprints202310.0885.v1
Subject:
Engineering,
Electrical And Electronic Engineering
Keywords:
internet technology; mobile communications; digital market; soft market; virtual market; shopping experience; e-marketing; customer behaviour
Online: 17 October 2023 (03:32:06 CEST)
ARTICLE
|
doi:10.20944/preprints202309.0460.v1
Subject:
Engineering,
Transportation Science And Technology
Keywords:
automated deliveries; city parcel lockers; customer service quality; courier transport; Kano model; parcel lockers; quality features
Online: 7 September 2023 (13:30:48 CEST)
ARTICLE
|
doi:10.20944/preprints202306.0759.v1
Subject:
Engineering,
Transportation Science And Technology
Keywords:
airport infrastructure; passenger terminal; customer experience; passenger satisfaction; passenger expectations; passenger operations; commercial facilities; wow effect
Online: 12 June 2023 (04:48:18 CEST)
ARTICLE
|
doi:10.20944/preprints202001.0275.v1
Subject:
Business, Economics And Management,
Finance
Keywords:
customer- oriented service; behaviour; distribution channel; commissions and fees; objective and subjective advice; sustainable insurance brokerage
Online: 24 January 2020 (10:36:31 CET)
ARTICLE
|
doi:10.20944/preprints202408.0848.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
Circular economy principles; blockchain adoption; conflict management strategies; customer-centric GSCM; Jordan; SMEs; green supply chain management
Online: 13 August 2024 (08:00:44 CEST)
REVIEW
|
doi:10.20944/preprints202105.0074.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
Marketing Automation; Customer Relationship Management (CRMS); Automation; Machine Learning; Simulation; Marketing Simulation; Little’s Framework for Marketing Automation
Online: 6 May 2021 (11:53:13 CEST)
ARTICLE
|
doi:10.20944/preprints201812.0249.v1
Subject:
Engineering,
Energy And Fuel Technology
Keywords:
Grocery Delivery, Energy-Savings, CO2-Savings, Munich, Break-Even Point, Electric Delivery Vehicle, Customer Pickup, Modal Shift
Online: 20 December 2018 (12:46:13 CET)
ARTICLE
|
doi:10.20944/preprints202407.1215.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
technology adoption; retail marketing; artificial intelligence; big data analytics; augmented reality; virtual reality; mobile technology; automated customer service
Online: 16 July 2024 (10:33:19 CEST)
ARTICLE
|
doi:10.20944/preprints202405.1131.v1
Subject:
Business, Economics And Management,
Marketing
Keywords:
social media marketing; influencer marketing; customer satisfaction; behaviour intention; purchase intention, structural equation modelling; PLS-SEM; Machine Learning; MCDM
Online: 17 May 2024 (15:51:14 CEST)
ARTICLE
|
doi:10.20944/preprints202403.1883.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
chatbots; digital transformation; customer service; TOE framework; artificial intelligence; machine learning; project management; agile; minimum viable product; large language models
Online: 31 March 2024 (11:44:41 CEST)
REVIEW
|
doi:10.20944/preprints202207.0281.v1
Subject:
Computer Science And Mathematics,
Computer Networks And Communications
Keywords:
Optical networks; software-defined networks; fifth-generation wireless network(5G); network service orchestrators; customer- specific requirements; Quality of service, flexibility.
Online: 19 July 2022 (07:44:11 CEST)
ARTICLE
|
doi:10.20944/preprints202311.0961.v1
Subject:
Computer Science And Mathematics,
Mathematics
Keywords:
Queueing-inventory system; Catastrophe; Negative customer; (s,S)-type policy; (s,Q)-type policy; Matrix geometric method; MAP arrival; Phase-type distribution
Online: 15 November 2023 (10:06:03 CET)
ARTICLE
|
doi:10.20944/preprints201901.0294.v2
Subject:
Computer Science And Mathematics,
Analysis
Keywords:
Data preprocessing; data validation; recommendation engine; E-commerce; Click-through rate; Buy-through rate; online customer behavior; non-parametric outlier removal; personalization
Online: 1 February 2019 (10:22:37 CET)
ARTICLE
|
doi:10.20944/preprints201804.0184.v1
Subject:
Medicine And Pharmacology,
Other
Keywords:
pharmacy; patient communication; pharmacy communications; interpersonal communications; automated telemarketing telephone calls; telephone messages; automated messages; communication theory; customer relation management; CRM; pharmacy practice
Online: 16 April 2018 (04:31:24 CEST)
ARTICLE
|
doi:10.20944/preprints202407.1777.v1
Subject:
Engineering,
Industrial And Manufacturing Engineering
Keywords:
artificial intelligence; autonomous delivery vehicles; customer satisfaction; Delphi method; distribution centers; edge intelligence; last-mile delivery logistics; real-time decision-making; supply chain management
Online: 23 July 2024 (13:20:03 CEST)
ARTICLE
|
doi:10.20944/preprints202407.1154.v1
Subject:
Business, Economics And Management,
Business And Management
Keywords:
technological innovations; retail marketing; customer engagement; personalized marketing; data-driven decision-making; e-commerce; mobile technologies; augmented reality; virtual reality; omnichannel strategies; loyalty programs
Online: 15 July 2024 (11:24:52 CEST)
REVIEW
|
doi:10.20944/preprints202403.0585.v1
Subject:
Computer Science And Mathematics,
Artificial Intelligence And Machine Learning
Keywords:
Customer churn prediction; machine learning; telecommunication industry; literature review; imbalanced data; sampling techniques; classification techniques; random forest; XGBoost; gradient boosting; ensemble techniques
Online: 14 March 2024 (05:27:06 CET)