Article
Version 1
Preserved in Portico This version is not peer-reviewed
Corporate Responsibility in the Digital Era
Version 1
: Received: 17 April 2023 / Approved: 18 April 2023 / Online: 18 April 2023 (03:26:24 CEST)
A peer-reviewed article of this Preprint also exists.
Wynn, M.; Jones, P. Corporate Responsibility in the Digital Era. Information 2023, 14, 324. Wynn, M.; Jones, P. Corporate Responsibility in the Digital Era. Information 2023, 14, 324.
Abstract
As the digital era advances, many industries continue to expand their use of digital technologies to support company operations, notably at the customer interface, bringing new commercial opportunities and increased efficiencies. However, there are new sets of responsibilities associated with the deployment of these technologies, encompassed within the emerging concept of corporate digital responsibility (CDR), which to date has received little attention in the academic literature. This exploratory paper thus looks to make a small contribution to addressing this gap in the literature. The paper adopts a qualitative, inductive research method, employing an initial scoping literature review followed by two case studies. Based on the research findings, a simple model of CDR parameters is put forward, and the article concludes with a discussion of a number of emergent issues - fair and equitable access, personal and social well-being, environmental implications, and cross-supply chain complexities - that suggest possible directions for future research.
Keywords
corporate digital responsibility; CDR; digital technologies; corporate social responsibility; CSR; customer interface; case studies
Subject
Business, Economics and Management, Business and Management
Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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