Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

Empirical Analysis of the Current Status and Potential of Service-oriented and Data-driven Business Models within the Sheet Metal Working Sector: Insights from Interview-based Research in SMEs

Jonas Wirth
ORCID logo ,
Mirko Schneider
* ORCID logo ,
Leon Hanselmann
,
Kira Fink
,
Stephan Nebauer
,
Thomas Bauernhansl
Version 1 : Received: 27 February 2024 / Approved: 27 February 2024 / Online: 27 February 2024 (14:06:12 CET)

A peer-reviewed article of this Preprint also exists.

Wirth, J.; Schneider, M.; Hanselmann, L.; Fink, K.; Nebauer, S.; Bauernhansl, T. An Exploratory Analysis of the Current Status and Potential of Service-Oriented and Data-Driven Business Models within the Sheet Metal Working Sector: Insights from Interview-Based Research in Small and Medium-Sized Enterprises. Sustainability 2024, 16, 2603. Wirth, J.; Schneider, M.; Hanselmann, L.; Fink, K.; Nebauer, S.; Bauernhansl, T. An Exploratory Analysis of the Current Status and Potential of Service-Oriented and Data-Driven Business Models within the Sheet Metal Working Sector: Insights from Interview-Based Research in Small and Medium-Sized Enterprises. Sustainability 2024, 16, 2603.

Abstract

Responding to changing value creation processes in the sheet metal working sec-tor, where the complexity and interchangeability of products challenge traditional dif-ferentiation strategies, this empirical analysis explores integrating service-oriented and data-driven business models as new paths to ensure competitiveness, especially for small and medium-sized enterprises (SMEs). This study aims to capture the current state and challenges associated with the implementation of these business models in this sector. The research was conducted through semi-structured interviews with SMEs in the industry. The findings indicate that service-oriented and data-driven business models are not yet widely adopted and that manufacturing companies re-quire support in their implementation. Fields of action were identified for the industry. These are "Creating awareness and understanding", "Recognizing added value", "In-creasing company maturity" and "Understanding the change process". Cooperation between science and industry is essential in tackling these fields of action to ensure the successful integration of such business models in manufacturing companies. This pa-per identifies challenges in the fields of action that companies must address through a structured approach promoting awareness, recognizing value, improving organiza-tional maturity, and understanding the change process to successfully implement ser-vice-oriented and data-driven business models.

Keywords

service-oriented business models; data-driven business models; servitization; digital transformation; ecosystem innovation, SME

Subject

Business, Economics and Management, Business and Management

Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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