Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

The Level of Qualitative Perception in Two Public General Hos-Pitals in North-West of Romania

Dorel Dulău
ORCID logo ,
Lucia Georgeta Daina
,
Cristina Tudoran
* ,
Adrian Coțe
,
Marius Rus
,
Camelia Florentina Lascu
,
Mariana Tudoran
,
Gheorghe Silaghi
,
Noemi Kovacs
,
Georgiana Albina Caita
,
Bianca Ana Dulău
,
Florica Voiţă-Mekereş
ORCID logo
Version 1 : Received: 15 June 2023 / Approved: 15 June 2023 / Online: 15 June 2023 (07:51:45 CEST)

How to cite: Dulău, D.; Daina, L.G.; Tudoran, C.; Coțe, A.; Rus, M.; Lascu, C.F.; Tudoran, M.; Silaghi, G.; Kovacs, N.; Caita, G.A.; Dulău, B.A.; Voiţă-Mekereş, F. The Level of Qualitative Perception in Two Public General Hos-Pitals in North-West of Romania. Preprints 2023, 2023061095. https://doi.org/10.20944/preprints202306.1095.v1 Dulău, D.; Daina, L.G.; Tudoran, C.; Coțe, A.; Rus, M.; Lascu, C.F.; Tudoran, M.; Silaghi, G.; Kovacs, N.; Caita, G.A.; Dulău, B.A.; Voiţă-Mekereş, F. The Level of Qualitative Perception in Two Public General Hos-Pitals in North-West of Romania. Preprints 2023, 2023061095. https://doi.org/10.20944/preprints202306.1095.v1

Abstract

The patient's satisfaction level concerning hospitalization has certain particularities, related to the geographical area, medical/non-medical assistance, the age, incomes, morbidity and mortality of the population. The objective of this study is to emphasize the degree of patients' satisfaction, depending on the specialty of the hospitalization department: surgical, medical, oncological, psychiatry, and to evidence the factors influencing the reliability and accuracy of patients' answers, such as: the patient's health condition upon admission, the duration of the admission, the level of physical pain and the emotional state. Patients and methods: The research was conducted between April and December 2021 on patients hospitalized in two public hospitals from the north-west of Romania, both of them being independent Legal Entities: the Municipal Clinical Hospital of Oradea (MCHO) and the County Clinical Emergency Hospital of Oradea (CCEHO). Results: The lowest score of PSS recorded in these two analyzed public hospitals from the north-western of Romania was appointed for the Pharmaceutical availability of patients medical treatment (2.24), attitude of the staff (2.56) and the quality of nursing care offered (2.58). Conclusions: The hospital management’s focus has been set to improve the communication skills among medical staff, to evidence their compassion, politeness, and to ensure the availability of essential drugs.

Keywords

quality of medical services; medical personnel; Patient Satisfaction Survey; Public hospitals

Subject

Public Health and Healthcare, Public Health and Health Services

Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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