De Marchi, D.; Becarelli, R.; Di Sarli, L. Tourism Sustainability Index: Measuring Tourism Sustainability Based on the ETIS Toolkit, by Exploring Tourist Satisfaction via Sentiment Analysis. Sustainability2022, 14, 8049.
De Marchi, D.; Becarelli, R.; Di Sarli, L. Tourism Sustainability Index: Measuring Tourism Sustainability Based on the ETIS Toolkit, by Exploring Tourist Satisfaction via Sentiment Analysis. Sustainability 2022, 14, 8049.
De Marchi, D.; Becarelli, R.; Di Sarli, L. Tourism Sustainability Index: Measuring Tourism Sustainability Based on the ETIS Toolkit, by Exploring Tourist Satisfaction via Sentiment Analysis. Sustainability2022, 14, 8049.
De Marchi, D.; Becarelli, R.; Di Sarli, L. Tourism Sustainability Index: Measuring Tourism Sustainability Based on the ETIS Toolkit, by Exploring Tourist Satisfaction via Sentiment Analysis. Sustainability 2022, 14, 8049.
Abstract
The importance of measuring sustainability in tourism has been significantly advancing in recent years, following the need to manage the impact of tourism on territories and hosting communities. It was further boosted by the pandemic, where sustainability has been defined as one of the central elements to restart global tourism. The ETIS model, developed by the European Commission, is a point of reference based on self-assessment, data collection and analysis by the destinations themselves. The application of ETIS toolkit has faced many challenges, especially at sub-national level, mostly related to the lack of available and updated data to feed the model. The hypothesis explored by the authors is to solve the implementation issues, developing an indicator based on the use of the Sentiment Analysis to frame e-reputation and tourism satisfaction, and further combining it with other open data sources. The Tourism Sustainability Index (TSI) can provide a scalable and geo-referenced evaluation of tourism sustainability, measuring the four pillars and sub-components referenced to ETIS criteria, applicable to any tourism destination. Results show that the TSI can be seen as a consistent and valid tool for destinations to analyze sustainability, monitor its evolution through time periods and sub-areas, and compare it to other benchmark or competitive areas.
Keywords
Tourism; Measuring sustainability; Tourist satisfaction; E-reputation; Sustainable development; Sentiment analysis; ETIS; Open data; Geospatial Index
Subject
Social Sciences, Tourism, Leisure, Sport and Hospitality
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
