Version 1
: Received: 29 October 2020 / Approved: 30 October 2020 / Online: 30 October 2020 (10:14:45 CET)
Version 2
: Received: 31 October 2020 / Approved: 2 November 2020 / Online: 2 November 2020 (09:57:33 CET)
How to cite:
Chen, T.; Huang, Y.; Hou, K.; Weng, M.; Xu, N.; Lin, J. Using Kano and TRIZ to Investigate the Mobile Dining Car Service Quality in Taiwan. Preprints2020, 2020100633. https://doi.org/10.20944/preprints202010.0633.v1
Chen, T.; Huang, Y.; Hou, K.; Weng, M.; Xu, N.; Lin, J. Using Kano and TRIZ to Investigate the Mobile Dining Car Service Quality in Taiwan. Preprints 2020, 2020100633. https://doi.org/10.20944/preprints202010.0633.v1
Chen, T.; Huang, Y.; Hou, K.; Weng, M.; Xu, N.; Lin, J. Using Kano and TRIZ to Investigate the Mobile Dining Car Service Quality in Taiwan. Preprints2020, 2020100633. https://doi.org/10.20944/preprints202010.0633.v1
APA Style
Chen, T., Huang, Y., Hou, K., Weng, M., Xu, N., & Lin, J. (2020). Using Kano and TRIZ to Investigate the Mobile Dining Car Service Quality in Taiwan. Preprints. https://doi.org/10.20944/preprints202010.0633.v1
Chicago/Turabian Style
Chen, T., Ning Xu and Ju-Chen Lin. 2020 "Using Kano and TRIZ to Investigate the Mobile Dining Car Service Quality in Taiwan" Preprints. https://doi.org/10.20944/preprints202010.0633.v1
Abstract
This purpose of the research presented in this article is to comparing different service quality measurements between Kano and TRIZ that plays the critical roles in the catering industrial. Data collected from a DINESERV questionnaire comprises service-quality standards to increase customer satisfaction of mobile dining car. Finally, the TRIZ is standardized measure designed to improve the idealization of strategy for selecting the most appropriate service quality model. In addition, the preferences of more than one decision maker are internally aggregated into the TOPSIS procedure. The findings of this study provide several important theoretical and practical implications for developing a successful mobile catering app. The results have demonstrated our approach to be both robust and efficient.
Keywords
service quality; Kano; TRIZ; catering industrial; mobile catering car; TOPSIS
Subject
Engineering, Industrial and Manufacturing Engineering
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
