ARTICLE | doi:10.20944/preprints202102.0250.v1
Subject: Social Sciences, Organizational Economics & Management Keywords: Customer Service Experience; Multichannel Retailing; Customer Journeys; Customer Equity
Online: 10 February 2021 (10:25:58 CET)
Spectacular shifts have been led to by The COVID-19 crisis in consumer behavior. Retailers will have to work hard to meet ever-evolving customer service experience with respect to the ways in which it may be differently affected by offline or online transactions in order to win and stay relevant. We suggest an integrative framework and construct customer service experience hypotheses, based on its antecedents and consequences that will contribute to academic study as well as managerial implications. The hypotheses are tested by a simultaneous equation model employing two data sets of the retail industry's offline and online customers. In this study, 571 samples of these businesses, 319 and 252 respondents from offline and online retail channels, respectively, were collected by means of an online web survey of consumers. The results show that the impact of consequences and antecedents of CSX differs based on the media utilized. The integrative framework of CSX in its online medium is far more effective than its explanatory power offline. The outcomes are reasonably counterintuitive in so far as they demonstrate that while most elements of CSX where a service is selected offline is the same in terms of customer loyalty and value equity, the emotional element related to the service provider is higher when the service is selected offline rather than online. These outcomes indicate that, contrary to popular fears, the online medium enables firms to develop a loyal customer foundation. These findings offer perceptivity into how an online channel could be used to better complement the offline channel, contributing towards new knowledge and understanding on CSX and how it may be utilized for managerial decision-making.
ARTICLE | doi:10.20944/preprints202108.0342.v1
Subject: Behavioral Sciences, Behavioral Neuroscience Keywords: integrated information theory; Lempel-Ziv complexity; multichannel EEGs; Electroencephalography; measures of consciousness
Online: 16 August 2021 (13:52:06 CEST)
Multichannel EEGs were obtained from healthy participants in the eyes-closed no-task condition (where the alpha component is typically abolished). EEG dynamics in the two conditions were quantified with two related binary Lempel-Ziv measures of the first principal component and with three measures of integrated information including the more recently proposed integrated synergy. Both integrated information and integrated synergy with model order p=1 had greater values in the eyes closed condition. If the model order of integrated synergy was determined with the Bayesian Information Criterion, this pattern was reversed, and in common with other measures, integrated synergy was greater in the eyes open condition. Eyes open versus eyes closed separation was quantified by calculation of the between-condition effect size. Lempel-Ziv complexity of the first principal component showed greater separation than the measures of integrated information. The performance of the integrated information measures investigated here when distinguishing between indisputably different physiological states encourages caution when advocating for their use as measures of consciousness.
ARTICLE | doi:10.20944/preprints201708.0019.v1
Subject: Engineering, Electrical & Electronic Engineering Keywords: Bioimpedance Spectroscopy; Field Programmable Gate Array; Digital Auto Balance Bridge; Multichannel data acquisition;
Online: 4 August 2017 (16:05:29 CEST)
This paper presents the design and implementation of a multichannel bio-impedance spectroscopy system on field programmable gate arrays (FPGA). The proposed system is capable of acquiring multiple signals from multiple bio-impedance sensors, process the data on the FPGA and store the final data in the on-board Memory. The system employs the Digital Automatic Balance Bridge (DABB) method to acquire data from biosensors. The DABB measures initial data of a known impedance to extrapolate the value of the impedance for the device under test. This method offers a simpler design because the balancing of the circuit is done digitally in the FPGA rather than using an external circuit. Calculations of the impedance values for the device under test were done in the processor. The final data is sent to an onboard Flash Memory to be stored for later access. The control unit handles the interfacing and the scheduling between these different modules (Processor, Flash Memory) as well as interfacing to multiple Balance Bridge and multiple biosensors. The system has been simulated successfully and has comparable performance to other FPGA based solutions. The system has a robust design that is capable of handling and interfacing input from multiple biosensors. Data processing and storage is also performed with minimal resources on the FPGA.