Version 1
: Received: 22 September 2023 / Approved: 26 September 2023 / Online: 26 September 2023 (16:10:20 CEST)
How to cite:
Kumari, P.; Madushika, P. Factors Affecting for Mobile Banking Usage in COVID-19 Pandemic Period in Sri Lanka. Preprints2023, 2023091809. https://doi.org/10.20944/preprints202309.1809.v1
Kumari, P.; Madushika, P. Factors Affecting for Mobile Banking Usage in COVID-19 Pandemic Period in Sri Lanka. Preprints 2023, 2023091809. https://doi.org/10.20944/preprints202309.1809.v1
Kumari, P.; Madushika, P. Factors Affecting for Mobile Banking Usage in COVID-19 Pandemic Period in Sri Lanka. Preprints2023, 2023091809. https://doi.org/10.20944/preprints202309.1809.v1
APA Style
Kumari, P., & Madushika, P. (2023). Factors Affecting for Mobile Banking Usage in COVID-19 Pandemic Period in Sri Lanka. Preprints. https://doi.org/10.20944/preprints202309.1809.v1
Chicago/Turabian Style
Kumari, P. and Pasangi Madushika. 2023 "Factors Affecting for Mobile Banking Usage in COVID-19 Pandemic Period in Sri Lanka" Preprints. https://doi.org/10.20944/preprints202309.1809.v1
Abstract
The current global financial sector is dedicated to providing customers with more advanced and strategic services. With channels like internet banking, mobile phone banking, and telephone banking, the industry delivers multi-channel banking services to satisfy its clients. The COVID-19 pandemic has directly impacted the global economy, as well as the financial sector, with the banking sector facing lockdown initiatives to curb the virus's spread. As a result, mobile payment methods have been favored by people over physical money for transactions. This study analyzes the factors that influenced mobile banking usage during the pandemic in Sri Lanka.. Convenience sampling was used, comprising of 200 online questionnaires conducted among customers in Sri Lanka. The collected data was analyzed using descriptive analysis, exploratory factor analysis, and multiple linear regression through IBM SPSS 25. Research findings revealed that trust and risk were significant factors affecting mobile banking usage in Sri Lanka. Trust had a positive effect while Risk negatively effects to the mobile banking usage. Ease of use and Usefulness were irrelevant factors during the COVID-19 pandemic in Sri Lanka.
Keywords
mobile banking; COVID-19; usefulness; ease of use; risk and trust
Subject
Business, Economics and Management, Finance
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
