PreprintArticleVersion 1Preserved in Portico This version is not peer-reviewed
Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain
Version 1
: Received: 2 June 2023 / Approved: 5 June 2023 / Online: 5 June 2023 (12:04:49 CEST)
How to cite:
Velazquez-Lopez, M. F.; Garcia-Perez, M.; Souto-Pereira, M.; Vazquez-Lago, J. M. Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain. Preprints2023, 2023060316. https://doi.org/10.20944/preprints202306.0316.v1
Velazquez-Lopez, M. F.; Garcia-Perez, M.; Souto-Pereira, M.; Vazquez-Lago, J. M. Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain. Preprints 2023, 2023060316. https://doi.org/10.20944/preprints202306.0316.v1
Velazquez-Lopez, M. F.; Garcia-Perez, M.; Souto-Pereira, M.; Vazquez-Lago, J. M. Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain. Preprints2023, 2023060316. https://doi.org/10.20944/preprints202306.0316.v1
APA Style
Velazquez-Lopez, M. F., Garcia-Perez, M., Souto-Pereira, M., & Vazquez-Lago, J. M. (2023). Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain. Preprints. https://doi.org/10.20944/preprints202306.0316.v1
Chicago/Turabian Style
Velazquez-Lopez, M. F., Montserrat Souto-Pereira and Juan M. Vazquez-Lago. 2023 "Study of Complaints and Grievances regarding the Treatment and Information Provided to Users of Primary Care in the Sanitary Area of Santiago and Barbanza from 2020–2022. A Cross-Sectional Study in Spain" Preprints. https://doi.org/10.20944/preprints202306.0316.v1
Abstract
Primary Health Care is crucial in the healthcare system, being the first level of contact with health services for users and patients to take action using the available resources. Patient care units are created to facilitate direct user participation through the circuit of complaints, grievances, and suggestions, allowing the analysis of the population's unmet expectations and needs. To study complaints and grievances regarding the treatment and information received by users in the Santiago and Barbanza healthcare area during the year 2022. A descriptive cross-sectional study was conducted, in which complaints filed by patients in the year 2022 in the Santiago and Barbanza healthcare area were analyzed. A total of 326 users who filed a total of 512 complaints were studied in the year 2022, with 358 (70.0%) related to treatment/information. The mean age was 33.5±16.2 years. 72.4% were women (n=236). A Pearson correlation was performed to establish whether there was a dependence between the number of healthcare visits in both primary care and hospital settings in 2022 and the number of complaints filed in the same year. Pearson correlation coefficient was 0.14; 95% CI (0.02 - 0.27), p=0.012. There is a correlation between the number of consultations and the number of complaints filed. Frequent users are more likely to file a complaint. However, there is no correlation between the number of consultations and the likelihood of filing a complaint regarding treatment/information. Therefore, there seems to be a good relationship between healthcare personnel and users, which impacts patient satisfaction.
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
