Working Paper Article Version 2 This version is not peer-reviewed

Using Kano and TRIZ to Investigate Service Quality with Mobile Dining Car in Taiwan

Version 1 : Received: 29 October 2020 / Approved: 30 October 2020 / Online: 30 October 2020 (10:14:45 CET)
Version 2 : Received: 31 October 2020 / Approved: 2 November 2020 / Online: 2 November 2020 (09:57:33 CET)

How to cite: Chen, T.; Huang, Y.; Hou, K.; Weng, M.; Xu, N.; Lin, J. Using Kano and TRIZ to Investigate Service Quality with Mobile Dining Car in Taiwan. Preprints 2020, 2020100633 Chen, T.; Huang, Y.; Hou, K.; Weng, M.; Xu, N.; Lin, J. Using Kano and TRIZ to Investigate Service Quality with Mobile Dining Car in Taiwan. Preprints 2020, 2020100633

Abstract

This purpose of the study presented in this article is to comparing different service quality measurements between Kano and TRIZ that plays the critical roles in the catering industrial. Data collected from a DINESERV questionnaire comprises service-quality standards to increase customer satisfaction of mobile dining car. Finally, the TRIZ is standardized measure designed to improve the idealization of strategy for selecting the most appropriate service quality model. In addition, the preferences of more than one decision maker are internally aggregated into the TOPSIS procedure. All these things provide several important theoretical and practical implications for developing a successful mobile catering app.

Subject Areas

service quality; Kano; TRIZ; catering industrial; mobile catering car; TOPSIS

Comments (1)

Comment 1
Received: 2 November 2020
Commenter: Ming-Wei Weng
Commenter's Conflict of Interests: Author
Comment: preprints-34379
Manuscript Title: Using Kano and TRIZ to Investigate Service Quality with Mobile Dining Car in Taiwan

Dear Editor,

Thank you for your letter dated 14 January 2020, informing me to revise the above paper. We appreciate your constructive comments.Our specific response to each comment is as follows:1. Paper Title2. Abstract
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