Using Kano and TRIZ to Investigate Service Quality with Mobile Dining Car in Taiwan

Ten-Suz Chen; Yung-Fu Huang; Kuo-Lung Hou; Ming-Wei Weng; Ning Xu; Ju-Chen Lin

Working Paper Article Version 2 This version is not peer-reviewed

Version 1 : Received: 29 October 2020 / Approved: 30 October 2020 / Online: 30 October 2020 (10:14:45 CET)
Version 2 : Received: 31 October 2020 / Approved: 2 November 2020 / Online: 2 November 2020 (09:57:33 CET)

This purpose of the study presented in this article is to comparing different service quality measurements between Kano and TRIZ that plays the critical roles in the catering industrial. Data collected from a DINESERV questionnaire comprises service-quality standards to increase customer satisfaction of mobile dining car. Finally, the TRIZ is standardized measure designed to improve the idealization of strategy for selecting the most appropriate service quality model. In addition, the preferences of more than one decision maker are internally aggregated into the TOPSIS procedure. All these things provide several important theoretical and practical implications for developing a successful mobile catering app.

service quality; Kano; TRIZ; catering industrial; mobile catering car; TOPSIS

Engineering, Automotive Engineering

Comment 1

Received: 2 November 2020
Commenter: Ming-Wei Weng
Commenter's Conflict of Interests: Author

Comment: preprints-34379
Manuscript Title: Using Kano and TRIZ to Investigate Service Quality with Mobile Dining Car in Taiwan

Dear Editor,

Thank you for your letter dated 14 January 2020, informing me to revise the above paper. We appreciate your constructive comments.Our specific response to each comment is as follows:1. Paper Title2. Abstract

+ Respond to this comment

Not displayed online.

Please leave your comment to this article below.

Mathematical equations can be typed in either LaTeX formats \\[ ... \\] or $$ ... $$, or MathML format <math> ... </math>. Try the LaTeX or MathML example.

Type equation:

Preview:

Copy equation into message below

Close menu

Please click a symbol to insert it into the message box below:

Please enter the link here:

Optionally, you can enter text that should appear as linked text:

Copy link into message below

Close menu

Please enter or paste the URL to the image here (please only use links to jpg/jpeg, png and gif images):

Copy image into message below

Close menu

Type author name or keywords to filter the list of references in this group (you can add a new citation under Bibliography):

No existing citations in Discussion Group

Wikify editor is a simple editor for wiki-style mark-up. It was written by MDPI for Sciforum in 2014. The rendering of the mark-up is based on Wiky.php with some tweaks. Rendering of mathematical equations is done with MathJax. Please send us a message for support or for reporting bugs.

Close menu

Please declare any conflicts of interest you may have with this paper, financial or otherwise.

I do not have a conflict of interest

I would like to declare a conflict of interest

Display my name on the website

Captcha

Renew

I accept the following conditions:

Comments must follow the standards of professional discourse and should focus on the scientific content of the article. Insulting or offensive language, personal attacks and off-topic remarks will not be permitted. Comments must be written in English. Preprints reserves the right to remove comments without notice. Readers who post comments are obliged to declare any competing interests, financial or otherwise.

* All users must log in before leaving a comment

Notify me about updates to this article or when a peer-reviewed version is published.

Using Kano and TRIZ to Investigate Service Quality with Mobile Dining Car in Taiwan

Abstract

Keywords

Subject

Comments (1)