In an epoch characterized by the swift pace of digitalization and urbanization, the essence of community well-being hinges on the efficacy of urban management. As cities burgeon and transform, the need for astute strategies to navigate the complexities of urban life becomes in-creasingly paramount. This study employs time series analysis to scrutinize citizen interactions with the coordinate-based problem mapping platform in the Municipality of Patras in Greece. The research explores the temporal dynamics of reported urban issues, with a specific focus on identifying recurring patterns through the lens of seasonality. The analysis, employing the sea-sonal decomposition technique, dissects time series data to expose trends in reported issues and areas of the city that might be obscured in raw big data. It accentuates a distinct seasonal pattern, with concentrations peaking during the summer months. The study extends its approach to forecasting, providing insights into the anticipated evolution of urban issues over time. Projec-tions for the coming years show a consistent upward trend in both overall city issues and those reported in specific areas, with distinct seasonal variations. This comprehensive exploration of time series analysis and seasonality provides valuable insights for city stakeholders, enabling informed decision-making and predictions regarding future urban challenges.

Smart cities, leveraging advanced data analytics, predictive models, and digital twin techniques, offer a transformative model for sustainable urban development. Predictive analytics plays a crucial role in proactive planning, enabling cities to adapt to evolving challenges. Concurrently, digital twin techniques provide a virtual replica of the urban environment, fostering real-time monitoring, simulation, and analysis of urban systems. This research underscores the significance of real-time monitoring, simulation, and analysis of urban systems to support test scenarios that identify bottlenecks and enhance smart city efficiency. The paper delves into the crucial roles of citizen report analytics, prediction, and digital twin technologies at the neighborhood level. The study integrates ETL/ELT processes, AI techniques, and a digital twin methodology to process and interpret urban data streams derived from citizen interactions with the city's coordinate-based problem mapping platform. By employing an interactive GeoDataFrame within the digital twin methodology, dynamic entities facilitate simulations based on various scenarios. This approach enables users to visualize, analyze, and predict the response of the urban system at the neighborhood level. Consequently, antecedent and predictive patterns, trends, and correlations are visualized at the physical level of each city area, leading to improvements in urban functionality, resilience, and resident quality of life.

This study investigates the effectiveness of a text summarization method applied to open-ended student evaluations at the Hellenic Open University, aiming to improve the analysis of qualitative feedback from online educational surveys. To address the challenges of processing large volumes of student feedback, an automated summarization technique utilizing advancements in Natural Language Processing (NLP) and text mining is proposed. Using the TextRank and the Walktrap algorithms, student comments on positive aspects, study challenges, and improvement suggestions were analyzed. The analysis revealed that while some students expressed satisfaction with tutor-student interactions and the organization of educational material, there were also negative comments about outdated content in some modules and scheduling issues. The findings highlight the importance of qualitative feedback for education quality, providing actionable insights for improving curricula and teaching effectiveness. This research responds to the growing need for effective qualitative data analysis in higher education and contributes to ongoing discussions about student satisfaction in distance learning environments. By effectively summarizing open-ended responses, university staff can better understand student experiences and make informed decisions to enhance the educational process.