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Determinants of Respectful Maternity Care and Their Influence on Family-Centered Maternal and Newborn Care

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15 July 2026

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17 July 2026

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Abstract
Background: Respectful maternity care is recognized as a core component of high-quality maternal and newborn services, affirming women’s right to dignified, equitable, and person-centered care throughout pregnancy, childbirth, and the postnatal period. It goes beyond clinical safety to include emotional support, clear communication, respect for women’s autonomy, and protection from mistreatment. Family-centred maternal and newborn care complements this by actively involving women’s families and support networks, promoting shared decision-making and continuity of care from pregnancy through early neonatal life. Methods: A descriptive cross-sectional survey was conducted among midwives working in public maternity settings, using non-probability snowball sampling. Data was collected using a structured questionnaire that included demographic variables and a self-report checklist on antenatal, intrapartum, and postnatal support, as well as collaboration and support from healthcare professionals. Data was subsequently analyzed in SPSS Version 26 using descriptive statistics, exploratory factor analysis, and correlation. Results: Intrapartum support showed strong positive correlations with antenatal support (r = 0.555, p < .001) and immediate postpartum support (r = 0.529, p < .001), indicating significant associations. Similarly, human and safe care correlated positively with monitoring and interventions (r = 0.528, p < .001) and with immediate postpartum support (r = 0.559, p < .001). Conclusion: Enhancing support systems during the antenatal, intrapartum, postnatal, and early neonatal periods, together with strong professional collaboration and effective monitoring, can enhance the provision of respectful, high-quality, evidence-based care.
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1. Introduction

Maternity care settings are part of a complex, challenging system that requires dynamic evidence-based practices (EBPs) [1]. Globally, the World Health Organization (WHO) emphasises that quality maternity care must be safe, effective, timely, efficient, equitable, woman- and family-centered [2]. Woman- and family-centered care cannot truly be considered inclusive unless women’s preferences, clinical requirements, and cultural contexts are fully integrated into the care provided. This global agenda is reinforced by the United Nations Sustainable Development Goals, particularly Goal 3 (Good Health and Well-being), which calls for strengthened health systems and equitable access to quality reproductive healthcare [3,4]. Achieving these targets requires empirical evidence to inform workforce planning, policy refinement, and targeted quality improvement interventions.
Empirical evidence from low- and middle-income countries, including Ethiopia, Tanzania, and Uganda, indicates that deficits in essential equipment, suboptimal remuneration of health personnel, and inadequate health system infrastructure constitute major impediments to the provision of high-quality maternity care [5,6,7]. Furthermore, the shortage of healthcare providers contributes to high caseloads, while inadequate resources and poor infrastructure worsen working conditions. Factors related to healthcare providers (HCPs), such as attitudes, knowledge, skills, and cultural sensitivity, also influence care, along with broader social, economic, and political determinants that affect maternal and newborn outcomes [6]. In such contexts, facility policies and standards are essential in promoting equity and improved outcomes [8]. Adverse working environments negatively impact HCPs, leading to dissatisfaction, burnout, and compromised care, whereas supportive environments and adequate staffing are associated with improved quality of care and better health outcomes [9,10]. Emotional support for women can be improved with a family-centered approach that involves trusted relatives or partners to enhance comfort and safety [11].
In this global and LMIC context, maternal and newborn health remain key priorities in South Africa. Although the country has made progress in reducing maternal mortality over the past two decades, preventable maternal and perinatal deaths continue to occur, particularly in the public healthcare sector, where most women access maternity services [12]. National maternal and neonatal death review reports consistently identify avoidable health system-related factors, including delays in recognition and management of complications, inadequate monitoring, and human resource constraints, as contributing factors to adverse outcomes [12]. Administrative factors, such as staff shortages, account for 20.5% of maternal deaths, reinforcing the need to examine facility-level and workforce-related determinants of care practices [13].
Like other LMICs, South Africa faces systemic constraints, including limited medical equipment and supplies and low pay for healthcare workers [12,14]. The working conditions for HCPs in public hospitals are a global concern, especially in LMICs [12,15]. The healthcare system consists of a profit-oriented private sector and a publicly funded sector that charges very low fees or is free of charge, resulting in significant disparities in the quality of care. Public healthcare institutions often have staff shortages and demanding working conditions, unlike the private sector. Women from low socioeconomic backgrounds rely heavily on these services, in which HCPs hold greater authority and women have less influence over decisions [16].
The South African public health sector comprises community health centers, district hospitals, regional hospitals, and tertiary hospitals [17]. Expertise and service capacity differ between levels, influencing care processes and outcomes. Limited resources also lead to underuse and strain on physical and human resources [9]. Social determinants of health reveal unequal access to care, while unfair power, financial, and resource-allocation dynamics deepen disparities [3]. Midwives are the main providers of care; they provide comprehensive antenatal, intrapartum, postnatal, and neonatal care, including early detection of complications and initiation of emergency interventions [18]. Their clinical decisions, adherence to guidelines, and professional practice directly affect maternal and neonatal outcomes. The Department of Health guidelines provide a framework for healthcare providers [19]. However, although the NDoH has developed national maternity care guidelines and policy frameworks, their implementation in public healthcare facilities is strongly influenced by contextual and systemic factors.
These include high patient loads, staff shortages, poor infrastructure, limited material and financial resources, organizational culture, leadership support, interprofessional collaboration, overall workload, and access to continuing professional development [20]. Despite global health priorities, LMICs' health systems face persistent challenges. This study investigated factors influencing maternity care practices from the perspectives of midwives at different levels of healthcare. Against this background, the purpose of this study was to determine the factors influencing maternity care practices among midwives in public healthcare facilities and to analyze the strength and direction of relationships between organizational, professional, and systemic factors and maternity care practices.

2. Materials and Methods

2.1. Setting and Participants

A cross-sectional quantitative survey explored factors influencing the delivery of respectful maternity care as perceived by public-sector midwives in South Africa. The study sample comprised health care workers employed in community health centers, district, regional, and tertiary hospitals, all of whom had one year of clinical experience after community service. The inclusion criteria were working at a public hospital and having at least 1 year of work experience after community service.

2.2. Ethical Approval

Before data collection, informed consent was obtained from all participants. They were provided with a clear explanation of the study's purpose and assured that their participation was entirely voluntary. Participants were informed of their right to withdraw from the study at any point without consequence. No personal identification was collected, and all data remained confidential and was used only for research purposes. The study was conducted in full compliance with the principles outlined in the Declaration of Helsinki.

2.3. Recruitment

Participants were recruited using Facebook, and a non-probability sampling method using the snowball technique was adopted using Facebook as a social networking site (SNS). A sample of 100 participants was sufficient to estimate a proportion with a ±10% margin of error at 95% confidence [21]. In the present study, however, an all-inclusive sampling strategy was employed, encompassing all 138 eligible midwives, of whom 41.46% completed the study.

2.4. Data Collection

Using the QuestionPro online survey platform, P.L. collected data under the supervision of C.S.M. and W.L. The introductory survey page explained the study’s purpose, noted that participation was voluntary, assured confidentiality, and stated the estimated completion time to support informed decisions.
Data were collected between August and November 2021 using a validated, pre-existing self-administered instrument, “Good Practices in Normal Childbirth” [22], which was adapted in consultation with the faculty librarian and administered to midwives to obtain information on the determinants of respectful maternity care within their respective healthcare facilities. The questionnaire consisted of five items: antenatal, intrapartum, postpartum, collaboration, and support from healthcare professionals. Items were evaluated using a six-point Likert-type scale comprising the following response categories: all the time, very often, sometimes, rarely, never, and not applicable.

2.5. Data Analysis

The Statistical Software Package version 26 was used to analyze data. The analysis comprised descriptive statistics, exploratory factor analysis, and correlation analysis. Responses on a Likert scale with six ratings: all the time, very often, sometimes, rarely, never, and not applicable. These were analyzed in consultation with the statistician.

3. Results

3.1. Demographic Characteristics of Participants

A total of 137 healthcare professionals participated in the study. Participants were drawn from different levels of healthcare facilities, with the largest proportion working in Community Health Centers (35.04%, n = 48), followed closely by Tertiary Hospitals (33.58%, n = 46). Regional Hospitals accounted for 20.44% (n = 28) of participants, while District Hospitals contributed the smallest proportion at 10.95% (n = 15).
The mean healthcare facility score was 2.53 (SD = 1.28, SE = 0.11; 95% CI: 2.31–2.74). This distribution indicates that participants were relatively evenly represented across the different levels of healthcare facilities, with slightly higher representation from Community Health Centers and Tertiary Hospitals.
Most participants reported having over 20 years of professional experience. (29.71%, n = 40). This was followed by those with 6 -10 years of experience (24.64%, n = 34). Participants with 1–5 years and 16–20 years of experience each represented 15.94% (n = 22) of the sample, while those with 11–15 years of experience accounted for 13.77% (n = 19).
The mean years-of-experience score was 3.19 (SD = 1.49, SE = 0.13), with a 95% confidence interval of 2.94 to 3.44. Overall, the findings suggest that the sample comprised a relatively experienced workforce, with nearly one-third of participants reporting more than two decades of professional experience.

3.2. Descriptive Statistics

Descriptive statistics are presented for the six scale items: antenatal care, intrapartum care, immediate postpartum care, collaboration, and professional healthcare support. The findings show varying levels of implementation of supportive maternity care practices across these domains, as reflected in the sub-scale variables. (Appendix A.1)

3.2.1. Antenatal Support Sub-Scale Variables

Six (6) subscale variables showed generally positive practices in some areas, with most respondents reporting that women are referred for further care when needed (86; 80.37%). However, gaps in patient-centred care were evident, particularly in women’s autonomy to have a chosen companion during antenatal visits, which was rarely allowed (n=23; 21.10%), indicating a negative aspect of care experience.

3.2.2. Intrapartum Support Sub-Scale Variables

Twenty (20) subscale variables demonstrated strong adherence to certain clinical standards. Informed consent was frequently practiced before invasive procedures (n=77; 76.24%), alongside routine use of a partograph to monitor labour progress (n=70; 70.30%). Some outdated evidence-based practices persisted, such as enemas during labour, which were rarely used (n=65; 64.36%), indicating only partial alignment with guidelines.

3.2.3. Postpartum Support Sub-Scale Variables

Four (4) subscale variables indicated that care was generally of high quality, with mother-newborn rooming-in commonly implemented (n=81; 84.38%), indicating strong support for maternal-newborn bonding and early attachment.

3.2.4. Collaboration Sub-Scale Variables

Eight subscale variables showed moderate but positive levels of interdisciplinary engagement. Consultation with senior clinicians was commonly reported (n=50; 55.56%), as was access to diagnostic and therapeutic services (n=48; 54.55%), indicating teamwork and access to adequate resources prevailed but could be enhanced.

3.2.5. Healthcare Professional Sub-Scale Variables

Factors showed generally positive institutional support. Across eight subscale variables, respondents reported good access to Department of Health guidelines and policies (n=60; 73.17%), indicating that most healthcare professionals are supported with standardized clinical protocols to guide practice and improve consistency of care.
Overall, while several key maternity care practices demonstrate strong compliance with guidelines, notable gaps remain in patient-centred antenatal care and consistent collaboration, highlighting areas for improvement in quality of maternity services.

3.3. Exploratory Factor Analysis

To assess the suitability of the data for exploratory factor analysis, the Kaiser–Meyer–Olkin (KMO) sampling adequacy measure was applied, with values interpreted as excellent (> 0.90), good (0.70–0.89), and mediocre (0.50–0.69) [23]. Oblimin rotation was applied to improve high item loads and reduce low item loads [24]. The authors further emphasize that factorial loadings greater than 0.30 in the pattern matrix are acceptable. A significant Bartlett’s test (p < .001) confirms sufficient item correlations for factor analysis. In this study, Bartlett’s test was significant (p < 0.01), and factorial loadings exceeded 0.30, indicating an adequate sample size, a good fit to the model, and well-correlated items. (Appendix A.2)

3.3.1. Antenatal Support Subscale

For one factor, four elements emerged, explaining 38.04% of the total variance. Although meaningful, this percentage is relatively low for a single factor in the social sciences; additional factors could have improved the construct. Cronbach's Alpha of 0.58 indicates moderate internal consistency.

3.3.2. Intrapartum Support Subscale

The analysis identified three underlying dimensions: human and safe care, intrapartum support, and monitoring and interventions, comprising 5, 6, and 9 items, respectively. Cronbach’s alpha coefficients of 0.80, 0.86, and 0.81 demonstrate good internal consistency, indicating that the items within each dimension reliably measure the intended constructs. Collectively, these factors explained 54.35% of the total variance, suggesting that the extracted model accounts for a substantial proportion of the variability in the data. This level of explained variance supports the adequacy of the factorial structure and indicates that these dimensions represent key components of quality intrapartum care.

3.3.3. Postpartum Support Subscale

The analysis extracted one factor comprising four items, which explained 49.48% of the total variance. This indicates that the factor accounts for a moderate proportion of the variability in the data, suggesting that it captures an important aspect of the underlying construct. However, Cronbach’s alpha coefficient of 0.56 is below the generally accepted threshold of 0.70, indicating low internal consistency. This finding suggests the items may not reliably measure the same construct, calling the scale’s reliability into question. The factor may therefore need refinement through revising, removing, or adding items to improve its psychometric properties for future use.

3.3.4. Collaboration Subscale

The analysis identified two underlying dimensions: multidisciplinary teams (5 items) and investigations/referrals (3 items). Cronbach’s alpha coefficients of 0.67 and 0.58 indicate moderate internal consistency, respectively, suggesting that while the items are reasonably related, there is room to improve the reliability of both subscales. Collectively, the two factors explained 51.91% of the total variance, indicating that they account for more than half of the variability in the dataset. This level of explained variance supports the empirical adequacy of the factorial structure and suggests that the identified dimensions meaningfully represent important aspects of collaboration in maternity care, although further refinement of the items may enhance the reliability and measurement precision of the instrument

3.3.5. Healthcare Professional Support Subscale

The analysis revealed two dimensions: competence (five items) and physical/medical resources (three items). Cronbach’s alpha coefficients were 0.72 and 0.70, indicating good internal consistency. Together, these two factors explained 68.77% of the total variance, indicating that they capture a substantial proportion of the variability in the data. This high variance supports the robustness of the factorial structure and indicates that competence and the availability of physical and medical resources are key dimensions of healthcare professional support. These findings provide evidence of a reliable and well-defined measurement model for assessing healthcare professional support within the study context.

3.4. Correlation Between the Level of Health Care and the Underlying Variables

Cohen provides effect size guidelines for correlation: small, medium, and large, with large effects considered “practically significant” [25]. Mean correlations among the nine construct variables ranged from 0.21 to 0.54, indicating practical significance for maternity care. Intrapartum support was higher at the tertiary level (mean = 3.17) than at the district level (mean = 2.54). Community health centers (CHCs) demonstrated a medium positive effect size compared to tertiary facilities (Cohen’s d = 0.56) and recorded the highest mean score (2.78). (Appendix A.3).
Humane and safe care was greater at the tertiary level (mean = 1.83) than at the district level (mean = 1.63). CHCs showed medium positive effect sizes relative to the tertiary (Cohen’s d = 0.53) and regional levels (Cohen’s d = 0.4 The CHCs with the highest mean were at the tertiary level (mean = 2.30). Monitoring and intervention activities were more frequent at the tertiary level (mean = 3.17). CHCs demonstrated substantial positive effect sizes relative to tertiary-level facilities (Cohen’s d = 0.66–0.82) and achieved the highest mean score (3.49). Multidisciplinary support was more prevalent at the district level (mean = 2.00) than at the tertiary level (mean = 1.79). CHCs showed a moderate association with district-level care (Cohen’s d = 0.40) and again recorded the highest mean score (2.21). Investigations and referrals were the most frequent at the tertiary level (mean = 2.52). CHCs were strongly associated with tertiary (Cohen’s d = 0.80) and regional levels (Cohen’s d = 0.66), with a mean of 2.29. Competence-related actions were more frequently reported at tertiary facilities (mean = 2.39). CHCs showed a medium effect size relative to tertiary care (Cohen’s d = 0.40) and a mean of 2.22. Overall, the observed variability across levels of care underscores the greater degree of specialization and complexity characteristic of tertiary healthcare services.

3.5. Correlation Between the Underlying Variables and Years of Experience

Pearson’s product-moment correlation coefficient was used to assess the direction and magnitude of the associations among the construct variables [24]. The correlation was classified as weak (r = 0.10), moderate (r = 0.30), and strong (r = 0.50) [26]. (Appendix A.4).
There was a strong positive correlation between intrapartum support and antenatal support (r = 0.555, p < .001). Moderate positive correlations were observed between humane and safe care and intrapartum support (r = 0.484, p < .001), and between monitoring and interventions and humane and safe care (r = 0.528, p < .001). Immediate postpartum support demonstrated moderate positive correlations with antenatal support (r = 0.409, p < .001) and strong positive correlations with intrapartum support (r = 0.509, p < .001) and humane and safe care (r = 0.559, p < .001).
Competence, along with investigations and referrals involving multidisciplinary support, presented moderate positive correlations (r = 0.458 and r = 0.489, respectively, both p < .001). Multidisciplinary support also showed moderate positive correlations with humane and safe care (r = 0.368, p < .001), antenatal support (r = 0.331, p < .001), intrapartum support (r = 0.324, p < .001), and humane and safe care (r = 0.395, p < .001). The moderate-to-strong positive correlations suggest that increases in one variable were generally associated with increases in related constructs.
Negative correlations were identified between intrapartum support and years of experience (r = -0.211, p = 0.035) and between physical resources and years of experience (r = -0.217, p = 0.048), indicating that as years of experience increased, these variables tended to decrease.

4. Discussion

The study identified nine determinants that midwives perceive as shaping respectful and high-quality maternity care: antenatal support, intrapartum support, humane and safe care, monitoring and interventions, immediate postpartum support, multidisciplinary support, investigations and referral, competence, and physical and medical resources. Each can improve or worsen the quality of care. In antenatal care, referrals for further management were common, supporting continuity of care and improving maternal health outcomes. Similar findings showed that effective support and continuity of care lead to better maternal and neonatal outcomes and improved maternal experiences. [27]. However, the limited freedom for women to have a chosen companion during antenatal visits highlights persistent gaps in woman-centred care. Evidence from the WHO emphasizes that companionship during maternity care provides emotional support, improves women’s childbirth experiences, and promotes respectful care practices [2]. Studies [27,28] demonstrated that companionship during maternity care improves emotional support, women’s satisfaction with childbirth experiences, and respectful maternity care practices. Similarly, Mekonen et al. reported that healthcare providers acknowledged the positive contribution of labor companionship to maternal well-being and quality care [29].
During intrapartum care, obtaining informed consent and plotting the partograph were commonly practiced, demonstrating adherence to respectful and evidence-based maternity care standards. These findings are consistent with the study [32], which reported that appropriate use of the partograph supports monitoring of labor progress and early identification of complications, thereby improving maternal and neonatal outcomes. Furthermore, the study [31] emphasized that respectful maternity care practices, including communication and consent, are essential for preserving women’s dignity and autonomy during childbirth. The reported non-use of enemas during labor also reflects current evidence-based maternity practices, as routine enemas are no longer recommended because of limited clinical benefit. WHO recommendations discourage routine enemas because they provide minimal clinical benefit and may increase discomfort for women [2].
Postpartum care practices were positive, particularly regarding rooming-in for mothers and newborns. This finding aligns with a study [32] that showed that early and continuous mother–newborn contact promotes maternal bonding, improves breastfeeding initiation, and enhances neonatal adaptation. The WHO and UNICEF Baby-Friendly Hospital Initiative guidelines also recommend rooming-in as a key component of quality postpartum care [33]. In addition, rooming-in supports a family-centred care approach by encouraging the active involvement of family members in the care of the mother and newborn, strengthening parental confidence, facilitating shared caregiving, and fostering a supportive environment during the postnatal period. Such practices are important components of quality postpartum care and contribute to improved maternal and neonatal outcomes.
Institutional support factors showed that consultation with senior clinicians, accessibility to diagnostic services, and availability of departmental guidelines were commonly reported, suggesting supportive clinical environments and strengthened clinical governance. Similar findings indicated that supportive institutional systems and adherence to standardized guidelines improve the provision of respectful and evidence-based maternity care [31]. Access to clinical guidelines and collaboration with senior clinicians may therefore enhance healthcare providers’ confidence, consistency in decision-making, and overall quality of maternal healthcare services. Guidelines should include individualized and culturally sensitive care for women.
Infrastructure, human resources, and medical resources were identified as key enablers of high-quality care [34]. Women need skilled and compassionate providers working within a multidisciplinary framework to ensure optimal maternal and neonatal outcomes [35]. The role of current EBPs is to ensure good maternity practices that uphold women’s autonomy and cultural sensitivity. WHO advocates that all women should have a positive facility experience [2]. Throughout the maternity period, women require a comprehensive assessment to detect needs or risks, scheduled follow-up, and referral to specialized care when necessary [17]. These constructs collectively shape the quality of maternal care. Although access to quality care in LMICs is challenging, improving quality requires equal redistribution of resources, policy reform, and innovation [2].
At the tertiary level of healthcare, monitoring and intervention actions were frequent, with large effects (0.66, 0.72, 0.82) indicating practical significance. This level provides highly specialized obstetric services, contributing to the high frequency of interventions. However, this may reflect unwarranted use of medical procedures during childbirth. Similarly, a study [36] found frequent use of artificial membrane rupture, epidural anaesthesia, and episiotomy, which can cause infection, unnecessary pain, and discomfort, and illustrate the medicalization of birth. The availability of technological interventions often leads to unnecessary procedures such as episiotomy and caesarean section [37]. The authors therefore advocate the restrictive use of medical interventions to prevent medicalization of a physiological process that usually does not require routine intervention.
Activities related to diagnostic investigations and patient referrals were much more frequent in tertiary facilities, with a large effect size (Cohen’s d = 0.80) compared to other levels of care. This indicates a practically significant difference in the delivery of care. Because tertiary hospitals provide highly specialized services, they receive many referrals from regional and district hospitals [19]. Similarly, actions related to humane and safe care were most frequent at tertiary facilities, with a medium effect size (d = 0.53). This finding might be due to the diverse skills and specialization of HCPs at this level [17]. Competence-related actions were also more frequent in tertiary facilities (medium effect size, d = 0.40).
At the district level, limited skills likely explain the higher frequency of multidisciplinary support (medium effect size, d = 0.40), underscoring the need for consultation and collaboration across levels of care to optimize patient outcomes. Multidisciplinary teams, supervision, and transparent evaluation systems were found to support an efficient work environment [6], while ongoing skills development and up-to-date EBPs further promote optimal care [37].
This study examined how years of experience relate to antenatal support, intrapartum support, humane and safe care, monitoring and intervention, immediate postpartum care, multidisciplinary support, investigations and referrals, and competence and physical resources. Previous research in LMICs [6,38,39] identified provider competence, resource availability, and physical infrastructure as key determinants of suboptimal care. Studies [40,41] argue that these systemic issues must be addressed through governance and policy to ensure equitable and high-quality maternity care. In this study, correlation analysis showed that eight factors were statistically significant at the 0.01 level (two-tailed). Years of experience showed weak negative correlations with intrapartum support (r = −0.211, p = .035) and physical resources (r = −0.217, p = .048), indicating that more experienced midwives reported slightly lower levels of both. These relationships are statistically significant, suggesting that the patterns are unlikely to be due to random chance.
Reduced intrapartum support among more experienced midwives may reflect staff shortages: Higher workloads limit the support they can provide. Other studies similarly link lower use of physical resources with scarcity [6,38,39]. These patterns conflict with the WHO recommendations for continuous emotional and physical intrapartum support and birth companion of the woman’s choice [2]. Furthermore, resource scarcity is a major challenge in LMICs, affecting many aspects of care and requiring policy changes, more funding, and innovative strategies. In this study, several factors were highlighted as having practical implications for the quality of maternal care and therefore warrant close monitoring, evaluation, and corrective action.

5. Conclusions

The study shows that maternity care practices among midwives in public facilities in South Africa are shaped by organizational, professional, environmental, and systemic factors. Organizational elements, leadership, staffing, resources, institutional culture, and policy implementation strongly influence care. The knowledge, skills, and attitudes of midwives towards evidence-based practice and ongoing training are influenced by adherence to guidelines. Environmental and systemic conditions, infrastructure, workload, referral systems, and governance further impact the ability to provide optimal care.
These determinants are strongly intercorrelated, with all subscales significantly shaping maternity care practices. Positive correlations indicate that these factors jointly influence care in public maternity settings, although the findings are not generalizable to other contexts. If not addressed, these factors can undermine the quality of care, underscoring the need for adequate funding, resources, policy frameworks, multidisciplinary collaboration, and alignment with current evidence-based guidelines. Addressing them at all levels of care is essential for synergy, better outcomes, and equitable, dignified, efficient, and effective maternal care. Improving care in public facilities, therefore, requires integrated strategies that target organizational structures, professional development, and systemic reforms, rather than focusing solely on individual providers.

Author Contributions

Conceptualization, P.L.; methodology, P.L; software, P.L.; C.S.M. and W.L.; formal analysis, P.L.; investigation, P.L; resources, P.L.; data curation, P.L.; writing—original draft preparation, P.L.; writing—review and editing, P.L.; supervision, C.S.M. and W.L.; project administration, P.L.; funding acquisition, C.S.M. All authors have read and agreed to the published version of the manuscript.

Funding

Thuthuka Grant, grant number TTK13070720678. North West University paid for the APC.

Institutional Review Board Statement

The study was conducted in full compliance with the principles outlined in the Declaration of Helsinki for studies involving humans. Ethical approval for the study was granted by the North-West University Health Research Ethics Committee, approval number NWU-00503-19-A1 and date of approval 3 February 2021.

Data Availability Statement

The data presented in this study are available from the corresponding author upon reasonable request. Data access is subject to a two-year embargo in accordance with the applicable institutional policies and procedures.

Acknowledgments

Thank you to Professor S. Ellis for statistical assistance.

Conflicts of Interest

The authors declare no conflicts of interest.

Abbreviations

The following abbreviations are used in this manuscript:
CHC Community Health Center
EBP Evidence-Based Practice
HCP Health Care Professionals
ICM International Confederation of Midwives
LIMC Low- and Middle-Income Countries
NDoH National Department of Health
SDG Sustainable Development Goals
UN United Nations
UNICEF United Nations Children’s Emergency Fund
UNFP United Nations Population Fund
WHO World Health Organization

Appendix A

Appendix A.1. Tables: Descriptive Statistics

Table 1. Antenatal support-related factors.
Table 1. Antenatal support-related factors.
Antenatal support related items All the time Very often Sometimes Rarely Never N/A Total
AS3: women receive all components of basic antenatal care Count 71 25 16 4 0 0 116
Row N % 61,21 21,55 13,79 3,45 0,00 0,00 100%
AS4: accessibility to other antenatal information through mom-connect Count 51 26 21 2 4 7 111
Row N % 45,95 23,42 18,92 1,80 3,6 6,31 100%
AS5: freedom to have a chosen companion present during antenatal visits Count 38 15 24 23 6 3 109
Row N % 34,86 13,76 22,02 21,10 5,50 2,75 100%
AS6: women are referred for further care when the need arises Count 86 14 3 0 2 2 107
Row N % 80,37 11,08 2,80 0,00 1,87 1,87 100%
AS7: availability of individual consulting space to ensure confidentiality and privacy Count 76 12 11 8 1 0 108
Row N % 70,37 11,11 10,19 7,41 0,93 0,00 100%
Note: (AS) antenatal support.
Table 2. Intrapartum support related factors.
Table 2. Intrapartum support related factors.
Intrapartum support related items All the time Very often Sometimes Rarely Never N/A Total
HSC8: availability of basic intrapartum care package for women Count 62 22 7 4 0 5 100
Row N % 62,00 22,00 7,00 4,00 0,00 5,00 100%
IS9: availability of individual space to ensure confidentiality and privacy to women Count 59 21 11 3 3 2 99
Row N % 59,60 21,21 11,11 3,03 3.03 2,02 100%
HSC10: provision of drink and food to low risk women Count 53 23 6 6 3 8 99
Row N % 53,54 23,23 6,06 6,06 3,03 8,08 100%
MI11: monitoring of the foetal heart rate half hourly during the active phase Count 43 26 17 8 2 4 100
Row N % 43,00 26,00 17,00 8,00 2,00 4,00 100%
MI12: give enema during labour Count 1 2 6 15 65 12 101
Row N % 0,99 1,98 5,94 14,85 64,36 11,88 100%
MI13: augment labour with oxytocin infusion Count 11 18 31 19 12 7 101
Row N % 10,89 17,82 34,65 15,84 13,86 6,93 100%
MI14: administration of intravenous fluids for low risk women Count 14 18 31 19 12 7 101
Row N % 13,86 17,82 30,69 18,81 11,88 6,93 100%
HSC15: use of non-pharmacological pain relief methods during labour Count 36 23 22 14 2 4 101
Row N % 35,64 22,77 21,78 13,86 1,98 3,96 100%
IS16: freedom to have a birth companion of choice by women Count 31 11 21 17 11 8 99
Row N % 31,31 11,11 21,21 17,17 11,11 8,08 100%
IS17: provide one-to-one care to women Count 41 14 15 19 8 2 99
Row N % 41,41 14,14 15,15 19,19 8,08 2,02 100%
MI18: monitor the progress of labour using the partogram Count 71 16 7 2 1 4 101
Row N % 70,30 15,84 6,93 1,98 0,99 3,96 100%
HSC19: provide informed consent to the women prior invasive procedures Count 77 13 2 2 1 6 101
Row N % 76,24 12,87 1,98 1,98 0,99 5,95 100%
IS20: freedom to adopt position of choice during labour/childbirth by women Count 23 16 26 17 14 5 101
Row N % 22,77 15,84 25,74 16,83 13,86 4,95 100%
MI21: use of ordinary beds for normal childbirth Count 24 14 19 15 24 5 101
Row N % 23,76 13,86 18,81 14,85 23,76 4,95 100%
MI22: perform episiotomy Count 1 7 51 30 4 4 97
Row N % 1,03 7,22 52,58 30,93 4,12 4,12 100%
MI23: perform artificial rupture of membranes Count 3 14 46 26 4 5 98
Row N % 3,03 14,29 46,94 26,53 4,08 5,10 100%
MI24: perform assisted births Count 3 10 34 30 13 8 98
Row N % 3,06 10,20 34,69 30,61 13,27 8,16 100%
HSC25: encourage spontaneous bearing down during the second stage without interference Count 43 30 13 7 2 3 98
Row N % 43,88 30,61 13,27 7,14 2,04 3,06 100%
IS26: allow partner/husband to be present during labour Count 28 7 21 18 15 7 96
Row N % 29,17 7,29 21,88 18,75 15,63 7,29 100%
IS27: provide information on progress of labour to partner/husband Count 33 15 23 14 3 6 94
Row N % 35,11 15,96 24,47 14,89 3,19 6,38 100%
Count
Note: (HSC) humane and safe care, (IS) intrapartum support, (MI) monitoring and interventions.
Table 3. Postpartum support related factors.
Table 3. Postpartum support related factors.
Postpartum support related items All the time Very often Sometimes Rarely Never N/A Total
IPS28: encourage skin-to-skin contact between new mother and newborn within the first hour of childbirth Count 73 14 7 1 0 1 96
Row N % 76,04 14,58 7,29 1,04 0,00 1,04 100%
IPS29: assist the new mother with breastfeeding when necessary Count 73 15 6 2 0 0 96
Row N % 76,04 15,63 6,25 2,08 0,00 0,00 100%
IPS30: rooming-in for the new mother and newborn Count 81 9 5 0 0 1 96
Row N % 84,38 9,38 5,21 0,00 0,00 1,04 100%
IPS31: provide the family with private time to bond Count 39 13 20 18 2 4 96
Row N % 40,63 13,54 20,83 18,75 2,08 4,17 100%
Note: (IPS) Immediate postpartum support.
Table 4. Collaboration related factors.
Table 4. Collaboration related factors.
Collaboration related items All the time Very often Sometimes Rarely Never N/A Total
MDT32: consultation for clinical decisions is made with a senior clinician Count 50 23 11 4 2 0 90
Row N % 55,56 25,56 12,22 4,44 2,22 0,00 100%
MDT33: participation of all health professionals in maternal mortality meetings to discuss improvements in patient care Count 44 16 17 8 4 1 90
Row N % 48,89 17,78 18,89 8,89 4,44 1,11 100%
MDT34: accessibility to other diagnostic services and therapeutic procedures that are not available at the facility Count 48 11 18 5 2 4 88
Row N % 54,55 12,50 20,45 5,68 2,27 4,55 100%
IR35: accessibility to electronic patient information for continuity of care Count 27 10 21 13 14 4 89
Row N % 30,34 11,24 23,60 14,61 15,73 4,49 100%
MDT36: sharing of latest evidence-based information between doctors and midwives Count 31 23 18 14 2 0 88
Row N % 35,23 26,14 20,45 15,91 2,27 0,00 100%
IR37: minimum medical interventions for low risk women Count 44 21 11 7 2 0 87
Row N % 50,57 24,14 12,64 8,05 2,30 2,30 100%
MDT38: teamwork between doctors and midwives prevails Count 45 20 16 4 0 1 86
Row N % 52,33 23,26 18,60 4,65 0 1,16 100%
IR39: referred women come with maternity baseline investigations done Count 33 27 21 2 1 2 86
Row N % 38,37 31,40 24,42 2,33 1,16 2,33 100%
Note: (MDT) Multidisciplinary team; (IR) Investigations and referral.
Table 5. Healthcare professional support related factors.
Table 5. Healthcare professional support related factors.
Support related items All the time Very often Sometimes Rarely Never N/A Total
PMR40: sufficient beds to accommodate the women cared for daily Count 23 16 23 7 12 3 84
Row N % 27,38 19,05 27,38 8,33 14,29 3,57 100%
PMR41: availability of alternative space for women when the unit is full Count 16 14 17 17 15 4 83
Row N % 19,28 16,87 20,48 20,48 18,07 4,82 100%
PMR42: availability of medical supplies, equipment and medicines Count 33 27 17 4 1 1 83
Row N % 39,76 32,53 20,40 4,82 1,20 1,20 100%
C43: evaluating accessibility of care provided to women through questionnaires Count 20 10 28 12 11 1 82
Row N % 24,39 12,20 34,15 14,63 13,41 1,22 100%
C44: cultural sensitivity towards women Count 38 19 13 7 5 0 82
Row N % 46,34 23,17 15,85 8,54 6,10 0,00 100%
C45: availability of Department of health guidelines and policies Count 60 11 11 0 0 0 82
Row N % 73,17 13,41 13,41 0,00 0,00 0,00 100%
C46: availability of opportunities to attend continuous professional development workshops/training Count 25 20 26 10 1 0 82
Row N % 30,49 24,39 31,71 12,20 1,22 0,00 100%
C47: in-house training opportunities Count 25 22 23 7 5 0 82
Row N% 30,49 26,83 28,05 8,54 6,10 0,00 100%
Note: (PMR) Physical and medical resources; (C) Competence.

Appendix A.2. Tables: Exploratory Factor Analysis

Table 1. Antenatal support.
Table 1. Antenatal support.
Item number Item Component
Antenatal support
7 Availability of individual consulting space to ensure confidentiality and privacy 0,735
3 Women receive all components of basic antenatal care 0,716
5 Freedom to have a chosen companion present during antenatal visits 0,703
6 Women are referred for further care when the need arises 0,471
Extraction Method: Principal Component Analysis.
a. One Component Extracted.
Table 2. Intrapartum support.
Table 2. Intrapartum support.
Components
Item number Item Humane and safe care Intrapartum support Monitoring and intervention
19 Obtain informed consent from women before procedures 0,812
25 Encourage spontaneous bearing down during the second stage without interference 0,766
10 Provision of drink and food to low-risk women 0,705
15 Use of non-pharmacological pain relief methods during labour 0,511
8 Availability of basic intrapartum care package for women 0,406 -0,353 0,370
26 Allow partner/husband to be present during labour -0,876
16 Freedom to have a birth companion of choice by women -0,857
27 Provide information on the progress of labour to the partner/husband -0,826
17 Provide one-to-one care to women -0,641
20 Freedom to adopt a position of choice during labour/childbirth by women 0,296 -0,601
9 Availability of individual space to ensure confidentiality and privacy for women 0,298 -0,374
11 Monitoring of the foetal heart rate half-hourly during the active phase -0,428 0,414
22 Perform episiotomy 0,896
23 Perform artificial rupture of membranes 0,837
12 Give enema during labour -0,364 0,667
13 Augment labour with oxytocin infusion 0,351 0,641
14 Administration of intravenous fluids for low-risk women 0,586
24 Perform assisted births 0,543
18 Monitor the progress of labour using the partogram 0,468
21 Use of ordinary beds for normal childbirth 0,356
Extraction Method: Principal Component Analysis. Rotation Method: Oblimin with Kaiser Normalization. a. One Component Extracted.
Table 3. Immediate postpartum support.
Table 3. Immediate postpartum support.
Component
Item number Item Immediate postpartum care
30 Rooming-in for the new mother and new-born 0,824
28 Encourage skin-to-skin contact between new mother and new-born within the first hour of childbirth 0,822
29 Assist the new mother with breastfeeding when necessary 0,612
31 Provide the family with private time to bond 0,501
Extraction Method: Principal Component Analysis. Rotation Method: Oblimin with Kaiser Normalization. a. One Component Extracted.
Collaboration
Table 4. Collaboration.
Table 4. Collaboration.
Components
Item number Item Multidisciplinary team Investigations and referral
33 Participation of all health professionals in maternal mortality meetings to discuss improvements in patient care 0,817
32 Consultation for clinical decisions is made with a senior clinician 0,802
36 Sharing of the latest evidence-based information between doctors and midwives 0,633
34 Accessibility to other diagnostic services and therapeutic procedures that are not available at the facility 0,617
38 Teamwork between doctors and midwives prevails 0,480 0,419
39 Referred women come with maternity baseline investigations done 0,747
35 Accessibility to electronic patient information for continuity of care 0,714
37 Minimum medical interventions for low-risk women 0,573
Extraction Method: Principal Component Analysis. Rotation Method: Oblimin with Kaiser Normalization.
a. One component extracted.
Table 5. Healthcare professional support.
Table 5. Healthcare professional support.
Components
Item number Item Competence Physical and medical support
46 Availability of opportunities to attend continuous professional development workshops/training 0,782
43 Evaluating accessibility of care provided to women through questionnaires 0,749
45 Availability of Department of Health guidelines and policies 0,719
47 In-house training opportunities 0,639
44 Cultural sensitivity towards women 0,540
40 Sufficient beds to accommodate the women cared for daily 0,854
41 Availability of alternative space for women when the unit is full 0,792
42 Availability of medical supplies, equipment, and medicines 0,696
Extraction Method: Principal Component Analysis. Rotation Method: Oblimin with Kaiser Normalization.
a. Rotation Converged In 5 Iterations.

Appendix A.3. Tables: Correlation Between the Level of Health Care and the Underlying VariablesAppendix A.4. Tables: Correlation Between the Underlying Variables and Years of Experience

Factors Level of healthcare facility Number Mean Std. Deviation Anova
p-value
Cohen's d effect sizes
CHC CHC with CHC with
Antenatal support Community Health Centre (CHC) 39 1,69 0,62
District hospital 14 1,93 0,63 0,37
Regional hospital 23 1,98 0,81 0,35 0,06
Tertiary hospital 36 1,72 0,81 0,03 0,25 0,32
Total 112 1,79 0,73 0,391
Intrapartum support Community Health Centre (CHC) 35 2,78 1,46
District hospital 14 3,17 0,53 0,27
Regional hospital 17 2,84 1,16 0,04 0,28
Tertiary hospital 32 2,54 1,12 0,17 0,56 0,26
Total 98 2,77 1,20 0,426
Humane and safe care Community Health Centre (CHC) 36 2,30 1,28
District hospital 14 1,83 0,76 0,37
Regional hospital 17 1,74 0,52 0,44 0,13
Tertiary hospital 33 1,63 0,50 0,53 0,27 0,21
Total 100 1,92 0,93 0,016
Monitoring and Interventions Community Health Centre (CHC) 36 3,49 1,08
District hospital 14 3,17 0,54 0,30
Regional hospital 17 3,16 0,37 0,31 0,01
Tertiary hospital 33 2,78 0,46 0,66 0,72 0,82
Total 100 3,16 0,79 0,002
Immediate postpartum support Community Health Centre (CHC) 30 1,55 0,79
District hospital 13 1,58 0,55 0,03
Regional hospital 17 1,66 0,57 0,14 0,15
Tertiary hospital 33 1,62 0,57 0,09 0,08 0,07
Total 93 1,60 0,64 0,942
Multidisciplinary support Community Health Centre (CHC) 28 2,21 1,05
District hospital 13 1,79 0,64 0,40
Regional hospital 15 1,90 0,77 0,30 0,15
Tertiary hospital 32 2,00 0,96 0,20 0,22 0,10
Total 88 2,02 0,92 0,518
Investigations and referrals Community Health Centre (CHC) 28 2,29 1,07
District hospital 13 2,02 0,75 0,25
Regional hospital 15 2,52 0,64 0,22 0,66
Tertiary hospital 32 1,97 0,68 0,29 0,06 0,80
Total 88 2,17 0,84 0,155
Competence Community Health Centre (CHC) 26 2,22 0,87
District hospital 12 2,18 0,49 0,06
Regional hospital 15 2,39 0,62 0,19 0,34
Tertiary hospital 29 2,03 0,88 0,22 0,16 0,40
Total 82 2,18 0,78 0,548
Physical and medical resources Community Health Centre (CHC) 26 2,83 1,23
District hospital 13 2,51 0,95 0,26
Regional hospital 15 2,64 0,79 0,15 0,14
Tertiary hospital 28 2,49 1,19 0,28 0,02 0,13
Total 82 2,63 1,10 0,687
Factors Pearson correlation Years of experience AS IS HSC MI IPS MDT IR C PR
Antenatal Support Pearson's correlation -0,015 1 .555** .278** 0,044 .409** 0,128 .331** .368** .436**
Sig. (2-tailed) 0,874 0,000 0,005 0,663 0,000 0,230 0,002 0,001 0,000
N 115 116,00 100 102 102 95 89 89 83 83
Intrapartum support Pearson's correlation -.211* .555** 1 .484** .264** .529** 0,135 .324** .327** .483**
Sig. (2-tailed) 0,035 0,00 0,000 0,008 0,000 0,206 0,002 0,003 0,000
N 100 100,00 101 101 101 95 89 89 83 83
Humane and safe care Pearson's correlation -0,171 .278** .484** 1 .528** .559** .368** .395** .386** .414**
Sig. (2-tailed) 0,085 0,00 0,000 0,000 0,000 0,000 0,000 0,000 0,000
N 102 102,00 101 103 103 96 90 90 84 84
Monitoring and Interventions Pearson's correlation -0,015 0,04 .264** .528** 1 .350** .292** .252* 0,005 0,175
Sig. (2-tailed) 0,879 0,66 0,008 0,000 0,000 0,005 0,017 0,966 0,111
N 102 102,00 101 103 103 96 90 90 84 84
Immediate postpartum
Support
Pearson's correlation 0,004 .409** .529** .559** .350** 1 .256* .493** .321** .424**
Sig. (2-tailed) 0,970 0,00 0,000 0,000 0,000 0,015 0,000 0,003 0,000
N 95 95,00 95 96 96 96 90 90 84 84
Multidisciplinary
Support
Pearson's correlation 0,007 0,13 0,135 .368** .292** .256* 1 .422** .458** .252*
Sig. (2-tailed) 0,948 0,23 0,206 0,000 0,005 0,015 0,000 0,000 0,021
N 89 89,00 89 90 90 90 90 90 84 84
Investigations and referrals Pearson's correlation 0,032 .331** .324** .395** .252* .493** .422** 1 .489** .288**
Sig. (2-tailed) 0,769 0,00 0,002 0,000 0,017 0,000 0,000 0,000 0,008
N 89 89,00 89 90 90 90 90 90 84 84
Competence Pearson's correlation -0,106 .368** .327** .386** 0,005 .321** .458** .489** 1 .295**
Sig. (2-tailed) 0,340 0,00 0,003 0,000 0,966 0,003 0,000 0,000 0,007
N 83 83,00 83 84 84 84 84 84 84 83
Physical resources Pearson's correlation -.217* .436** .483** .414** 0,175 .424** .252* .288** .295** 1
Sig. (2-tailed) 0,048 0,00 0,000 0,000 0,111 0,000 0,021 0,008 0,007
N 83 83,00 83 84 84 84 84 84 83 84
*. The correlation is significant at the 0.05 level (2-tailed).
**. The correlation is significant at the level 0.01 level (2-tailed) level.

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