Submitted:
07 January 2026
Posted:
08 January 2026
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Abstract
Keywords:
1. Introduction
- To identify the needs, expectations, challenges, and perspectives of key stakeholders—quality engineers, production managers, suppliers, auditors/regulators, and customers—regarding the integration of generative AI into QA and auditing activities.
- To propose practical measures and guidelines for the responsible use of generative AI in regulated QM contexts, including human-in-the-loop approvals, data governance, traceability, and alignment with recognized quality standards.
- To design a conceptual framework that enables systematic, function-sensitive integration of generative AI across supplier performance, in-process control, and post-market feedback, structured along the Plan–Execute–Improve cycle.
- To validate the proposed framework in practice across the three core QM functions using process-quality thresholds and AI-governance controls.
- To provide role-specific recommendations for different stakeholder groups on the adoption, governance, and oversight of generative AI in QA and auditing.
2. State-of-the-Art: Generative AI Tools and Their Applications for Manufacturing Quality Assurance
2.1. Generative AI in Quality Assurance Contexts
2.2. Key Quality Metrics, Indices, Models and Standards in Manufacturing Enterprises
- First Pass Yield (FPY)—measures the percentage of products manufactured correctly without rework [14].
- Process Capability Indices (Cp/Cpk)—reflect how well a process meets specification limits [18].
- Overall Equipment Effectiveness (OEE)—evaluates availability, performance, and quality effectiveness of equipment [19].
- Cost of Poor Quality (CoPQ)—aggregates costs from scrap, rework, and warranty claims [20].
- Six Sigma—uses the DMAIC (Define–Measure–Analyse–Improve–Control) framework to reduce defects. AI and Machine Learning (ML) methods increasingly support analysis and diagnosis [23].
- Lean and Lean Six Sigma (LSS)—applies tools such as 5S, value stream mapping, and error-proofing (poka-yoke) to reduce waste and variability [24].
- Statistical Process Control (SPC)—maintains stability via control charts; ML-enhanced SPC supports dynamic anomaly detection [25].
- Failure Mode and Effects Analysis (FMEA)—a core tool for proactive risk management; generative AI can support failure identification and action prioritization [26].
- Total Quality Management (TQM) and Root Cause Analysis—are long-established approaches increasingly augmented by digital analytics and data-driven systems [27].
2.3. Taxonomy of Generative AI Tools for Quality Assurance in Manufacturing Companies
- Authoring and compliance documentation tools (document assistants; CAPA narrators) support structured QMS records and reporting. Because these outputs can affect compliance, human-in-the-loop review remains essential to confirm accuracy, traceability, and standards alignment.
- Supplier-facing tools (generative AI-enabled supplier QA portals) improve submission consistency and first-time-right rates by guiding suppliers through required evidence and checks. Their deployment requires strong validation and data-protection controls due to proprietary supplier inputs.
- Operational guidance tools (interactive inspection agents; anomaly explainers) assist frontline personnel with procedure retrieval, deviation interpretation, and context-aware troubleshooting. Their effectiveness depends on reliable integration, low latency, and user trust calibrated by clear guardrails.
3. Related Work
3.1. Applications of Generative AI Tools for Quality Assurance in Manufacturing Companies
- QMS/MES/PLM-embedded copilots (controlled drafting and evidence linkage):—Copilots embedded in eQMS, MES, and PLM can generate initial drafts of PFMEA sections, control-plan updates, PPAP summaries, and work instructions by grounding on CTQs, specifications, SPC/MSA results, and historical NCR/CAPA records. Reported benefits include shorter revision cycles and more consistent documentation, while key controls include enforced citations to approved sources, versioned audit trails, and human sign-off prior to release [42].
- Vision–language assistants for automated optical inspection (AOI) and in-process diagnostics:—Multimodal models can interpret AOI imagery (or line-camera outputs) together with SPC signals to produce operator-facing explanations (e.g., defect pattern + chart shift suggesting paste-volume instability). Evidence from industrial anomaly-detection research—including recent surveys and diffusion-based methods—indicates substantial gains in image-based detection performance; in QA settings, these models are typically positioned as advisory and require MSA-aligned validation and periodic requalification [43,44].
- Retrieval-augmented generation (RAG) systems:—answer free-text questions (e.g., reaction plans after a rule violation) by retrieving approved work instructions, control plans, and customer standards, then generating responses with explicit citations. Recent smart-manufacturing studies show that hybrid RAG designs—combining metadata/knowledge-graph structure with vector retrieval—improve precision and traceability, making them suitable for controlled QA knowledge support [45].
- Supplier quality and incoming-inspection copilots:—Assistants can summarize supplier defect histories (e.g., NCR patterns and PPM trends), flag documentation gaps, and propose sampling adjustments based on risk indicators. While these functions combine conventional analytics with text generation, governance typically requires that dispositions remain under Supplier Quality Engineer responsibility, supported by access control and traceable rationales [42].].
- CAPA and audit-evidence assemblers:—Generative tools can draft 8D narratives, map containment/correction/prevention actions to PFMEA causes, and compile evidence packs (logs, test results, photos) using templates and schema validation with explicit role approvals. Related conformance-checking and process-mining research demonstrates how event logs can be transformed into objective audit evidence and KPIs for audit readiness, providing structures that generative systems can leverage to improve documentation completeness and speed [46].
- Metrology and laboratory reporting aides (ISO/IEC 17025 contexts):—In testing and calibration laboratories, assistants can support drafting of method descriptions, uncertainty narratives, and result interpretation summaries. However, these outputs must remain consistent with validated methods, documented uncertainty budgets, impartiality requirements, and authorized sign-off practices expected in accredited environments [47].
- Simulation and digital-twin scenario generators:—By coupling process models with generative AI, organizations can explore “what-if” scenarios for inspection planning (e.g., changing sampling regimes) and generate stress-test cases before releasing process changes. Recent work also shows LLM-enabled digital-twin approaches that learn temporal features from production data, supporting rapid hypothesis testing, confirmation runs, and evidence-backed parameter updates [41].
3.2. Frameworks for Application of Generative AI in Manufacturing QA
4. Framework for Generative AI-Supported Quality Assurance in Manufacturing Enterprises
5. Validation of the Proposed Generative AI-Based Quality Assurance Framework
5.1. Case Study: NPI Quality Planning for Smart Thermostat ST-200
5.2. Expert Team Solution
5.3. GPT-5-Thinking Solution (Generative AI-Driven Planning)
5.4. Comparative Evaluation
5.5. Discussion
6. Conclusions and Future Research
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
Abbreviations
| 8D | Eight Disciplines Problem Solving |
| AOI | Automated Optical Inspection |
| APQP | Advanced Product Quality Planning |
| BOM | Bill of Materials |
| CAPA | Corrective/preventive actions |
| CoPQ | Cost of Poor Quality |
| Cp | Process’s potential capability |
| Cpk | Process capability index |
| CRC | Cyclic Redundancy Check |
| CTQ | Critical-to-Quality |
| DC | Direct Current |
| DMAIC | Define-Measure-Analyse-Improve-Control |
| DOE | Design of Experiment |
| DPMO | Defects per Million Opportunities |
| DPU | Defects per Unit |
| FMEA | Failure Mode and Effects Analysis |
| FPY | First Pass Yield |
| FT | Functional Test |
| GRR | Gauge Repeatability & Reproducibility |
| IPC | Acceptability Standard for Electronic Devices |
| LIMS | Laboratory Information Management System |
| LQC | Lean Quality Control |
| LSS | Lean Six Sigma |
| MSA | Measurement System Analysis |
| NCR | Non-Conformance Report |
| NPI | New Product Introduction |
| OEE | Overall Equipment Effectiveness |
| OEM | Original Equipment Manufacturing |
| PDCA | Plan-Do-Check-Act |
| PFMEA | Process Failure Mode and Effects Analysis |
| PLM | Product Lifecycle Management |
| PMIC | Power Management Integrated Circuit |
| PPAP | Production Part Approval Process |
| PPM | Parts Per Million |
| QA | Quality Assurance |
| QM | Quality Management |
| QMS | Quality Management System |
| RCA | Root Cause Analysis |
| SMT | Surface-Mount Technology |
| SPC | Statistical Process Control |
| S/O/D/RPN | Severity/Occurrence/Detection/Risk Priority Number |
| SOPs | Standard Operating Procedures |
| SPI | Solder Paste Inspection |
| SQE | Supplier Quality Engineer |
| SQM | Supplier Quality Management |
| TQM | Total Quality Management |
| V&V | Verification & Validation |
| XAI | Explainable AI |
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| Tool Category | Primary Function | Primary Users | Representative Applications |
|---|---|---|---|
| Document Generation Assistants | Create and update QA/QMS documentation (control plans, SOPs, WIs) | Quality engineers; QA managers | Draft control plans or work instructions using prior versions and product specifications |
| CAPA Narrative Generators | Generate structured narratives for NCRs and CAPA records | Compliance officers; auditors | Produce RCA/CAPA narratives linked to inspection evidence and traceable quality records |
| Generative AI-enabled Supplier QA Portals | Standardize supplier submissions and guide required documentation | Suppliers; supplier quality/procurement teams | Validate PPAP completeness and flag inconsistencies with specifications |
| Interactive Inspection Agents | Provide real-time guidance during inspections and quality checks | Line operators; floor supervisors | Voice/chat assistants that guide steps, answer procedure questions, and log results |
| Anomaly Explanation Engines | Explain anomalies and propose corrective actions | Process engineers; QA analysts | Summarize abnormal trends from sensor/SPC data and suggest likely causes |
| Compliance/Audit Review Tools | Identify gaps and compile audit-ready compliance evidence | QA leads; internal auditors | Review QMS records against standards and generate checklists or regulator-ready summaries |
| Governance Dashboards | Monitor AI outputs, approvals, and traceability for oversight | QA directors; risk managers | Aggregate AI recommendations, human approvals, and open issues for management review and audits |
| Category | Typical QA Tasks | Primary Data | Integrations | Example Outputs | Key Assurance Controls | Where it Fits |
|---|---|---|---|---|---|---|
| QMS/MES/PLM co-pilot [42] | Draft PFMEA, control plans, PPAP packages, work instructions, summarize NCRs | CTQs, specifications, NCR/CAPA history | eQMS, MES, PLM | Drafted sections with citations, change logs | Human approval, version control, source-locked RAG | Supplier quality, in-process QA |
| Vision–language AOI aide [43,44] | Explain defects, recommend inspection checks | AOI/line images, SPC signals | AOI, MES | Defect rationales, operator checklists | MSA-aligned validation, advisory-only use | In-process QA |
| RAG QA assistant [45] | Line-side Q&A with citations, retrieve reaction plans | Approved work instructions, control plans, standards | eQMS, DMS | Grounded answers with links | Access control, citation enforcement | In-process QA, audit support |
| Supplier quality co-pilot [42] | PPAP completeness checks, risk-based sampling proposals | Supplier performance history, specifications | ERP, SQM, eQMS | Risk-stratified sampling plans, scorecards | SQE approval, auditable rationale trail | Supplier quality, incoming inspection |
| CAPA/audit assembler [46] | Draft 8D/CAPA narratives, compile evidence packs | NCRs, test results, event logs | eQMS, LIMS | Structured reports, clause-to-evidence matrices | Schema validation, role-based sign-off | Cross-functional (QA, production, audit) |
| Metrology aide [47] | Draft method descriptions and uncertainty narratives | Lab methods, measurement data, uncertainty budgets | LIMS, QMS | ISO/IEC 17025-aligned narratives | Impartiality controls, authorized signatories | Testing, release decision support |
| Simulation and digital-twin aide [41] | What-if studies, DOE support, Cp/Cpk and yield forecasts | CTQs/specs, SPC, NCR/CAPA, sensor/process data | MES, SPC/eQMS, PLM/CAD | CTQ/yield predictions, sensitivity drivers, operating limits | V&V, input lineage, human approval | Pre-production, qualification, in-process optimization |
| Reference | GAI Tool/ Component |
Target QA Feature |
Methodological Approach |
|---|---|---|---|
| Rydzi et al. (2024) [49] | Predictive inspection triage (ML, GenAI proposed) | End-of-line defect prediction | ML-based triage with planned GenAI extension |
| Nguyen et al. (2024) [50] | XedgeAI (XAI + LVLMs) | Edge-based visual inspection | Modular XAI system with data augmentation |
| Lin et al. (2025) [51] | DDD-GenDT (LLM-augmented DT) | Real-time process monitoring | LLM ensemble in adaptive digital twin |
| Shafiee (2025) [52] | GAN/VAE for defect synthesis | Visual model training augmentation | Synthetic data generation |
| Thomas (2023) [53] | ChatGPT for FMEA drafting | Failure mode analysis | Prompt-based failure scenario generation |
| Alsaif et al. (2024) [54] | Multimodal LLM | Fault detection and diagnosis | Signal-text LLM fusion for anomaly diagnosis |
| Wang et al. (2025) [55] | LLM-based Q&A assistant | Real-time decision support | Shop-floor assistant with multimodal input |
| Álvaro & González (2025) [57] | RAG assistant for QA | Line-side Q&A over controlled knowledge | Controlled retrieval with versioned sources |
| Wan et al. (2025) [58] | Hybrid KG+RAG | Factory Q&A and guidance | Ontology-constrained RAG for QA |
| Sun et al. (2024) [59], Mata et al. (2025) [60] | LLM, LLM-enhanced digital twins |
Dynamic inspection and confirmation | LLM integration into live simulation pipelines |
| Step | Failure Mode | Effect | Cause | S/O/D/RPN | Current Control |
Action |
|---|---|---|---|---|---|---|
| SMT Print | Solder bridging (RF area) | No connection, high draw | Excess paste, stencil wear | 8/4/4/128 | SPI, AOI | Reduce aperture, retrain operator |
| Placement | Tombstoning of 0402s | Intermittent RF issues | Offset, thermal stress | 7/3/5/105 | AOI, placement program verification; feeder/nozzle checks | Adjust design layout, feeder check |
| Reflow | Voids under PMIC | Thermal instability | Poor soak profile | 9/2/5/90 | X-ray, FT | DOE on profile, SPC control |
| Display Bond | Misalignment > 0.2 mm | Light-bleed | Fixture drift, excess glue | 6/4/5/120 | Visual check | Add vision inspection, GRR validation |
| Firmware Flash | Wrong image | Bricked unit | Config control lapse | 9/2/6/108 | CRC, manual log | Auto flash check, signed build required |
| Functional Test | Temp offset > ±0.5 °C | Inaccurate user comfort | Sensor miscalibration | 8/3/4/96 | Calibration, FT | Cp/Cpk monitoring on calibration CTQ, drift alarms, supplier sensor CoC/verification |
| Step | Failure Mode | Effect | Cause | S/O/D/RPN | Current Control | Recommended Action |
Owner | rRPN |
|---|---|---|---|---|---|---|---|---|
| SMT Print | Solder bridging | Electrical failure | Overpaste, stencil wear | 8/4/4/128 | 100% SPI, AOI confirmation | Optimize aperture design, enforce stencil life/cleaning, retrain operator | ME-D3 | 72 |
| Reflow | Voids on PMIC pad | Power instability/shutoff | Inadequate thermal soak | 9/2/5/90 | Profile verification, X-ray sampling, FT correlation | DOE to optimize soak/reflow profile, add SPC limits on key reflow parameters, define reaction plan for void-rate drift | PE-D5 | 54 |
| AOI | False negative (fine-pitch) | Latent field failure | Glare, poor contrast, suboptimal thresholds | 8/6/2/96 | AOI program control, golden board checks, periodic verification | Standardize illumination/contrast calibration, add rule-based “high-risk” recheck (e.g., X-ray/ICT sampling), perform MSA/GRR on AOI setup changes | VisEng-D6 | 48 |
| Firmware Flash | Wrong firmware version | Bricked device | Versioning/control lapse | 9/2/6/108 | Automated version check, CRC verification, release-controlled builds | Require signed firmware and locked release pipeline, block manual override, log hash/version to device ID for traceability | SW-D4 | 27 |
| Functional Test | Temperature drift > 0.5 °C | Comfort complaints/returns | Calibration error, sensor drift | 9/2/6/108 | Calibration routine, FT limits, periodic verification | Add Cp/Cpk monitoring for calibration CTQ, introduce drift alarms and recalibration triggers, tighten supplier verification for sensors | QE-D7 | 42 |
| Index | Expert Team | GPT-5- Thinking |
Rationale |
|---|---|---|---|
| DQ | 3.0 | 3.8 | GPT-5 provides traceable, audit-ready packs with clause links |
| DC | 2.6 | 3.0 | GPT-5 includes anomaly synthesis, expert solution lacks pre-pilot hold logic |
| PCS | 3.0 | 3.4 | 1.33; GPT-5 adds degradation alarms |
| GP | 2.9 | 3.9 | GPT-5 supports versioning, ownership, change-trace |
| TEI | 3.2 | 3.7 | GPT-5 auto-generates audits, triggers; expert solution requires manual integration |
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