Version 1
: Received: 19 January 2024 / Approved: 22 January 2024 / Online: 22 January 2024 (10:39:04 CET)
How to cite:
Sousa, M.; Cunha, M.N.; Rodrigues, J.S. Patients' Perceptions Resulting from the Contact with Emergency Departments using the Manchester Triage System Protocol. Preprints2024, 2024011583. https://doi.org/10.20944/preprints202401.1583.v1
Sousa, M.; Cunha, M.N.; Rodrigues, J.S. Patients' Perceptions Resulting from the Contact with Emergency Departments using the Manchester Triage System Protocol. Preprints 2024, 2024011583. https://doi.org/10.20944/preprints202401.1583.v1
Sousa, M.; Cunha, M.N.; Rodrigues, J.S. Patients' Perceptions Resulting from the Contact with Emergency Departments using the Manchester Triage System Protocol. Preprints2024, 2024011583. https://doi.org/10.20944/preprints202401.1583.v1
APA Style
Sousa, M., Cunha, M.N., & Rodrigues, J.S. (2024). Patients' Perceptions Resulting from the Contact with Emergency Departments using the Manchester Triage System Protocol. Preprints. https://doi.org/10.20944/preprints202401.1583.v1
Chicago/Turabian Style
Sousa, M., Maria Nascimento Cunha and José Salgado Rodrigues. 2024 "Patients' Perceptions Resulting from the Contact with Emergency Departments using the Manchester Triage System Protocol" Preprints. https://doi.org/10.20944/preprints202401.1583.v1
Abstract
Emergency is a health condition that poses an imminent risk to life. In this context, operations and triage protocols play an important role in the correct functioning of the Emergency Department, a key component of national health systems. The aim of the study was to explore and describe the experiences of a group of patients regarding emergency departments that use the Manchester Triage System, a triage protocol widely adopted in Europe. The research approach used was phenomenography, which allows us to explore in depth the diversity of experiences lived by a group of patients. The data was collected through semi-structured interviews and analysed to identify the categories that allows a qualitative description of patient’s experiences. The results are structured in the following categories: “Healthcare professional roles“, “Waiting time to be cared“, “Triage protocol“ and “Emergency department utilization“. These results can be used to improve the way patients experience emergency situations and to contribute to increasing knowledge about the impact of emergency departments and triage protocols on patients.
Public Health and Healthcare, Health Policy and Services
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
