Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

Patients' Perceptions Resulting from the Contact with Emergency Departments using the Manchester Triage System Protocol

Version 1 : Received: 19 January 2024 / Approved: 22 January 2024 / Online: 22 January 2024 (10:39:04 CET)

A peer-reviewed article of this Preprint also exists.

Sousa, M.; Cunha, M.N.; Rodrigues, J. Patients’ Perceptions Resulting from the Contact with Emergency Departments Using the Manchester Triage System Protocol. Universal Journal of Public Health 2024, 12, 471–480, doi:10.13189/ujph.2024.120305. Sousa, M.; Cunha, M.N.; Rodrigues, J. Patients’ Perceptions Resulting from the Contact with Emergency Departments Using the Manchester Triage System Protocol. Universal Journal of Public Health 2024, 12, 471–480, doi:10.13189/ujph.2024.120305.

Abstract

Emergency is a health condition that poses an imminent risk to life. In this context, operations and triage protocols play an important role in the correct functioning of the Emergency Department, a key component of national health systems. The aim of the study was to explore and describe the experiences of a group of patients regarding emergency departments that use the Manchester Triage System, a triage protocol widely adopted in Europe. The research approach used was phenomenography, which allows us to explore in depth the diversity of experiences lived by a group of patients. The data was collected through semi-structured interviews and analysed to identify the categories that allows a qualitative description of patient’s experiences. The results are structured in the following categories: “Healthcare professional roles“, “Waiting time to be cared“, “Triage protocol“ and “Emergency department utilization“. These results can be used to improve the way patients experience emergency situations and to contribute to increasing knowledge about the impact of emergency departments and triage protocols on patients.

Keywords

Triage protocol; Emergency Departments; Patient perceptions; Patient satisfaction; Phenomenography; Qualitative research

Subject

Public Health and Healthcare, Health Policy and Services

Comments (0)

We encourage comments and feedback from a broad range of readers. See criteria for comments and our Diversity statement.

Leave a public comment
Send a private comment to the author(s)
* All users must log in before leaving a comment
Views 0
Downloads 0
Comments 0


×
Alerts
Notify me about updates to this article or when a peer-reviewed version is published.
We use cookies on our website to ensure you get the best experience.
Read more about our cookies here.