Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

Internal Marketing and Burnout: The Application of the Job Demands-Resources Model

Version 1 : Received: 1 August 2023 / Approved: 2 August 2023 / Online: 2 August 2023 (07:29:00 CEST)

How to cite: Sobral, T. F. V.; Santos, J. V.; Lopes, L. F. D.; Gonçalves, S. P. Internal Marketing and Burnout: The Application of the Job Demands-Resources Model. Preprints 2023, 2023080156. https://doi.org/10.20944/preprints202308.0156.v1 Sobral, T. F. V.; Santos, J. V.; Lopes, L. F. D.; Gonçalves, S. P. Internal Marketing and Burnout: The Application of the Job Demands-Resources Model. Preprints 2023, 2023080156. https://doi.org/10.20944/preprints202308.0156.v1

Abstract

(1) Background: The purpose of this study was to investigate the relationship between IMO and burnout while assessing the contribution of job demands and resources on increasing internal orientation and worker well-being and, consequently, the levels of perceived performance; (2) Methods: Data were collected between April and December 2021 by completing an online questionnaire, developed in the Google Forms platform. The following descriptive statistics were analyzed: measures of central tendency (mean), dispersion (standard deviation), minimum value and maximum value. Next, Pearson's correlation coefficient was calculated to analyze the relationship between the variables under study.; (3) Results: The results showed the mediating effect of IMO between performance feedback and perceived performance, while burnout mediates the relationship between emotional and technology demands and perceived performance. (4) Conclusions: These conclusions demonstrate that constructive feedback might help a more efficient performance through better internal communication and the positive effects of technology demands could be the result of the interaction between personal and organizational resources.

Keywords

Burnout global; demand; internal marketing; job demand; perceived individual performance; resources

Subject

Public Health and Healthcare, Public, Environmental and Occupational Health

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