Abboodi, B.; Pileggi, S.F.; Bharathy, G. Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge. Encyclopedia2023, 3, 1157-1177.
Abboodi, B.; Pileggi, S.F.; Bharathy, G. Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge. Encyclopedia 2023, 3, 1157-1177.
Abboodi, B.; Pileggi, S.F.; Bharathy, G. Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge. Encyclopedia2023, 3, 1157-1177.
Abboodi, B.; Pileggi, S.F.; Bharathy, G. Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge. Encyclopedia 2023, 3, 1157-1177.
Abstract
This paper proposes a concise literature review aimed at identifying the current body of knowledge on the adoption of Social Networks in Crisis Management. The major input is a structured research question based on the initial reading around the topic. Before the recent pan-demic, most literature has focused on local crises, with a relatively low number of exceptions. Additionally, self-organizing system are spontaneous established between people who are af-fected by a crisis. Among the identified challenges, there is the need to integrate official commu-nication by emergency agencies with citizen-generated contents in a contest of credibility and trustworthiness. In certain cases, it has been reported a lack of specific competence, knowledge, and expertise, as well as a lack of sufficient policies and guidelines in the use of Social Networks. Those challenges need to be framed by considering the classic difficulties to provide timely and accurate information, to deal with fake news, unverified or misleading information, and infor-mation overload. Bridging major gaps though advanced analytics and AI-based technology is expected to provide a key contribution to establish and safely enable in practice an effective and efficient communication, to contrast dissonant mental models, which are often fostered by Social Networks, and to enable a shared situational awareness.
Keywords
Keywords: Social Media; Social Networks; Crisis Management; Mental Model; Situational Awareness; Disinformation, Misinformation and Fake News; Infodemic; Covid 19
Subject
Social Sciences, Decision Sciences
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
