Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

The Impact of Human Resource Management Practices of Sharing Workers on Service Performance

Version 1 : Received: 9 May 2021 / Approved: 10 May 2021 / Online: 10 May 2021 (12:39:44 CEST)

How to cite: Liao, L.; Gu, Y.; Wang, J. The Impact of Human Resource Management Practices of Sharing Workers on Service Performance. Preprints 2021, 2021050186 (doi: 10.20944/preprints202105.0186.v1). Liao, L.; Gu, Y.; Wang, J. The Impact of Human Resource Management Practices of Sharing Workers on Service Performance. Preprints 2021, 2021050186 (doi: 10.20944/preprints202105.0186.v1).

Abstract

Based on the Organizational Support Theory, this study examines the relationship between human resource management practices and service performance of sharing workers by demonstrating the mediation role of work engagement. We tested this theoretical model using an in-person interview questionnaire survey of 318 downwind drivers. Results showed that: (1) the main effect of human resource management practices of sharing workers on service performance was significant; (2) work engagement played a prominent mediation role between human resource management practices and service performance of sharing workers; (3) the mediation role of employee vigor between the platform incentives and the performance of employee services was significant; (4) employee dedication had an obvious and indirectly positive mediating effect between sharing workers' dimensions of human resource management practice and their service performance; (5) employee absorption on the mediation role between the various dimensions of the sharing human resources management practices (platform support, platform incentives and platform constraints) and employee service performance was significant. This study has important value for the study on human resource management practices in the context of sharing economy, and provides practical enlightenment for employee management of the sharing economy platform.

Subject Areas

sharing economy; sharing workers; human resource management practices; service performance; work engagement

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