Preprint Article Version 1 This version is not peer-reviewed

Integrative View of Emotion and the Dedication-Constraint Model in the Case of Coffee Chain Retailers

Version 1 : Received: 22 October 2018 / Approved: 23 October 2018 / Online: 23 October 2018 (11:58:03 CEST)

A peer-reviewed article of this Preprint also exists.

Kim, D.; Kim, B. An Integrative View of Emotion and the Dedication-Constraint Model in the Case of Coffee Chain Retailers. Sustainability 2018, 10, 4284. Kim, D.; Kim, B. An Integrative View of Emotion and the Dedication-Constraint Model in the Case of Coffee Chain Retailers. Sustainability 2018, 10, 4284.

Journal reference: Sustainability 2018, 10, 4284
DOI: 10.3390/su10114284

Abstract

: Following the phenomenal growth of and competition among coffee chain retailers, the coffee chain market has expanded substantially thanks to rising income levels, the increasing young population, and rapidly changing lifestyles. Attracting consumers’ attention and enhancing their loyalty behaviors have become very difficult for coffee chain retailers. This study seeks to understand the mechanisms through which emotions and the dedication-constraint model lead to brand loyalty and willingness to pay more to certain coffee chain retailers. Emotions and the dedication-constraint model are major factors in the research, but few studies have combined them to examine the formation of loyalty behaviors. This study synthesizes emotional responses and the dedication-constraint model to develop a theoretical model. Based on the ambivalent view of emotions, it also examines how positive and negative emotions affect the combination of brand loyalty and willingness to pay more to certain coffee chain retailers. Moreover, it identifies the antecedents of affective and calculative commitments in the context of coffee chain retailers. Our findings indicate that loyalty behaviors (dedication- and constraint-based mechanisms from brand loyalty and willingness to pay more to certain coffee chain retailers), emotional responses, and affective and calculative commitments significantly affect brand loyalty directly and indirectly through both positive and negative emotions. Furthermore, service quality, physical environment quality, and price fairness significantly affect affective commitments, while price fairness significantly affects both affective and calculative commitments. Finally, affective and calculative commitments significantly affect willingness to pay more, both directly and indirectly, through positive emotions and affect it directly through negative emotions. The results’ theoretical and managerial implications and possible future research directions are discussed.

Subject Areas

emotion; commitment; brand loyalty; willingness to pay more; coffee quality; service quality; physical environment quality; price fairness

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