Preprint Article Version 1 This version is not peer-reviewed

The Effect of Destination Social Responsibility on Tourists’ Satisfaction: The Mediating Role of Emotions

Version 1 : Received: 29 July 2018 / Approved: 30 July 2018 / Online: 30 July 2018 (09:39:20 CEST)

A peer-reviewed article of this Preprint also exists.

Tran, H.A.T.; Hwang, Y.S.; Yu, C.; Yoo, S.J. The Effect of Destination Social Responsibility on Tourists’ Satisfaction: The Mediating Role of Emotions. Sustainability 2018, 10, 3044. Tran, H.A.T.; Hwang, Y.S.; Yu, C.; Yoo, S.J. The Effect of Destination Social Responsibility on Tourists’ Satisfaction: The Mediating Role of Emotions. Sustainability 2018, 10, 3044.

Journal reference: Sustainability 2018, 10, 3044
DOI: 10.3390/su10093044

Abstract

The purpose of this study is to define destination social responsibility as a multidimensional construct and examine the relationships among DSR, tourists’ emotions, and their satisfaction through the lens of corporate social responsibility. A model was empirically tested with a sample of 359 random foreign tourists caught in Hoi An, Vietnam. The results indicate that all DSR dimensions, including economic, environmental, legal-ethical, and philanthropic responsibilities significantly enhance tourists’ emotions while only legal-ethical and philanthropic responsibilities directly affect tourists’ satisfaction. The findings also confirm the mediating effect of emotions between destination social responsibility and tourists’ overall satisfaction.

Subject Areas

Destination Social Responsibility; Tourists’ Emotions; Tourist Satisfaction; Hoi An, Vietnam

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