Article
Version 1
Preserved in Portico This version is not peer-reviewed
Service Innovations in Health Care Service Ecosystem: A Case Study
Version 1
: Received: 30 March 2017 / Approved: 30 March 2017 / Online: 30 March 2017 (17:10:41 CEST)
A peer-reviewed article of this Preprint also exists.
Ciasullo, M.V.; Cosimato, S.; Pellicano, M. Service Innovations in the Healthcare Service Ecosystem: A Case Study. Systems 2017, 5, 37. Ciasullo, M.V.; Cosimato, S.; Pellicano, M. Service Innovations in the Healthcare Service Ecosystem: A Case Study. Systems 2017, 5, 37.
Abstract
In service economy, scholars and practitioners focus on the development and the appliance of innovative services. The importance of service innovation is rising in many sectors and among different organizations. Several disciplines (e.g. marketing, management, operations research, etc.) focus on this innovation, a concept widely used, but with different definitions. In this paper, service innovation has been analyzed according to SD Logic and a service ecosystem perspective. Literature still call for a deeper understanding of how new or renewed resources’ combination affect the shaping of service ecosystems. To contribute to fill this gap, the study explores the practices that different actors, internal and external to a healthcare service ecosystem, enact to co-create value in novel ways that is service innovation. The paper is structured as follows. In the next section, the main academic contributions on service research have been reviewed, focusing on healthcare service innovation. Follows, the research method and the discussion of research findings. Finally, theoretical and managerial implications have been detailed and an agenda for future research suggested. The paper offers interesting insights to develop new or renewed practices that foster the reshaping and maintaining of a healthcare service ecosystem. Some recommendations are included to support managers in the development of service innovation strategies.
Keywords
innovation; service innovation; healthcare; chronic diseases; SD Logic
Subject
Business, Economics and Management, Business and Management
Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Comments (0)
We encourage comments and feedback from a broad range of readers. See criteria for comments and our Diversity statement.
Leave a public commentSend a private comment to the author(s)
* All users must log in before leaving a comment
