Preprint Article Version 1 This version is not peer-reviewed

Service Innovations in Health Care Service Ecosystem: A Case Study

Version 1 : Received: 30 March 2017 / Approved: 30 March 2017 / Online: 30 March 2017 (17:10:41 CEST)

A peer-reviewed article of this Preprint also exists.

Ciasullo, M.V.; Cosimato, S.; Pellicano, M. Service Innovations in the Healthcare Service Ecosystem: A Case Study. Systems 2017, 5, 37. Ciasullo, M.V.; Cosimato, S.; Pellicano, M. Service Innovations in the Healthcare Service Ecosystem: A Case Study. Systems 2017, 5, 37.

Journal reference: Systems 2017, 5, 37
DOI: 10.3390/systems5020037

Abstract

In service economy, scholars and practitioners focus on the development and the appliance of innovative services. The importance of service innovation is rising in many sectors and among different organizations. Several disciplines (e.g. marketing, management, operations research, etc.) focus on this innovation, a concept widely used, but with different definitions. In this paper, service innovation has been analyzed according to SD Logic and a service ecosystem perspective. Literature still call for a deeper understanding of how new or renewed resources’ combination affect the shaping of service ecosystems. To contribute to fill this gap, the study explores the practices that different actors, internal and external to a healthcare service ecosystem, enact to co-create value in novel ways that is service innovation. The paper is structured as follows. In the next section, the main academic contributions on service research have been reviewed, focusing on healthcare service innovation. Follows, the research method and the discussion of research findings. Finally, theoretical and managerial implications have been detailed and an agenda for future research suggested. The paper offers interesting insights to develop new or renewed practices that foster the reshaping and maintaining of a healthcare service ecosystem. Some recommendations are included to support managers in the development of service innovation strategies.

Subject Areas

innovation; service innovation; healthcare; chronic diseases; SD Logic

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