Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

Models of Automation Surprise: Results of a Field Survey in Aviation

Version 1 : Received: 6 March 2017 / Approved: 6 March 2017 / Online: 6 March 2017 (17:59:48 CET)

A peer-reviewed article of this Preprint also exists.

De Boer, R.; Dekker, S. Models of Automation Surprise: Results of a Field Survey in Aviation. Safety 2017, 3, 20. De Boer, R.; Dekker, S. Models of Automation Surprise: Results of a Field Survey in Aviation. Safety 2017, 3, 20.

Abstract

Automation surprises in aviation continue to be a significant safety concern and the community’s search for effective strategies to mitigate them are ongoing. The literature has offered two fundamentally divergent directions, based on different ideas about the nature of cognition and collaboration with automation. In this paper, we report the results of a field study that empirically compared and contrasted two models of automation surprises: a normative individual-cognition model and a sensemaking model based on distributed cognition. Our data prove a good fit for the sense-making model. This finding is relevant for aviation safety, since our understanding of the cognitive processes that govern the human interaction with automation drives what we need to do to reduce the frequency of automation-induced events.

Keywords

aviation automation; automation surprise; cognition; complacency; bias

Subject

Social Sciences, Decision Sciences

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