To sustain and advance the development of our laboratory, it is imperative for the laboratory 1 personnel to consistently deliver high-quality products and services that meet customer expectations. 2 The progress of productivity and the pace of technological advancements result in constant evolution 3 of measurement procedures, analytical techniques, and overall work methods. Our research within 4 the Neutron Activation Analysis (NAA) laboratory is aimed at contributing to the establishment of 5 quality assurance that complies with the ISO 17025 standard. As such, the laboratory implements 6 quality-oriented approaches to foster a culture of continuous improvement in its detector operations 7 and enhance customer satisfaction.