Submitted:
15 May 2026
Posted:
18 May 2026
You are already at the latest version
Abstract
Keywords:
1. Introduction
2. Materials and Methods
3. Results
4. Discussion
5. Conclusions
6. Limitations
Supplementary Materials
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
Appendix A
| Items | Strongly disagree | Strongly agree | |||||
| 1. Physical facilities are adequate for care provision | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 2. The emergency department has up-to-date equipment | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 3. The emergency department has sufficient capacity to attend to the population | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 4. If the patient needs to resolve any questions or concerns, they are attended to within a reasonable time. | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 5. Employees provides efficient and high-quality care provision | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 6. The patient was attended to quickly and efficiently | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 7. Provides services as promised | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 8. Employees show sincere interest in solving patient problems | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 9. Performs the service right the first time | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 10. Employees show willingness to help whenever required | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 11. Employee behavior inspires confidence | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 12. Employees have adequate knowledge to resolve doubts accurately | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 13. Employees have adequate knowledge to answer questions | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 14. Care provision responds to the patient’s needs | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 15. Employees care about the patient’s interests and needs | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 16. The emergency department addresses patients' health needs | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 17. Waiting time to be attended was adequate | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 18. Waiting time for test results was adequate | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 19. Overall waiting time was adequate | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
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| Variables | Control group n=103 (%) |
Experimental group n=119 (%) |
Total n=222 (%) | p-value |
|---|---|---|---|---|
| Age | 0.005* | |||
| 18‒30 years | 25 (24.3) | 9 (7.6) | 34 (15.3) | |
| 31‒50 years | 28 (27.2) | 36 (30.3) | 64 (28.8) | |
| 51‒65 years | 23 (22.3) | 29 (24.4) | 52 (23.4) | |
| >65 years | 27 (26.2) | 45 (37.8) | 72 (32.4) | |
| Week day | 0.215 | |||
| Monday | 26 (25.2) | 25 (21.0) | 51 (23.0) | |
| Tuesday | 4 (3.9) | 12 (10.1) | 16 (7.2) | |
| Wednesday | 14 (13.6) | 11 (9.2) | 25 (11.3) | |
| Thursday | 23 (22.3) | 23 (19.3) | 46 (20.7) | |
| Friday | 15 (14.6) | 23 (19.3) | 38 (17.1) | |
| Saturday | 14 (13.6) | 22 (18.5) | 36 (16.2) | |
| Sunday | 7 (6.8) | 3 (2.5) | 10 (4.5) | |
| Referral from | ||||
| Primary Care | 25 (24.3) | 27 (22.7) | 52 (23.4) | 0.781 |
| Own’s initiative | 61 (59.2) | 68 (57.1) | 129 (58.1) | 0.754 |
| Another medical specialty | 1 (1.0) | 0 (0) | 1 (0.5) | 0.281 |
| Primary Care Emergencies | 16 (15.5) | 24 (20.2) | 40 (18.0) | 0.370 |
| Consultation from another Specialty | 9 (8.7) | 9 (7.6) | 18 (8.1) | 0.749 |
| Referral to | ||||
| Home Discharge | 92 (89.3) | 77 (64.7) | 169 (76.1) | < 0.001* |
| Consultation with another Specialty | 2 (1.9) | 34 (28.6) | 36 (16.2) | < 0.001* |
| Observation | 0 (0) | 1 (0.8) | 1 (0.5) | 0.351 |
| Hospital admission | 9 (8.7) | 7 (5.9) | 16 (7.2) | 0.412 |
| Subsequent visits | 44 (42.7) | 35 (29.4) | 79 (35.6) | 0.039** |
| To Primary Care | 24 (23.3) | 17 (14.3) | 41 (18.5) | 0.084 |
| To Primary Care Emergencies | 8 (7.8) | 11 (9.2) | 19 (8.6) | 0.695 |
| To Hospital Emergency department | 25 (24.3) | 22 (18.5) | 47 (21.2) | 0.293 |
| To other care settings | 1 (1.0) | 0 (0) | 1 (0.5) | 0.281 |
| Findings | Men (n=81) (%) | Women (n=141) (%) | Total (n=222) (%) | p-value |
|---|---|---|---|---|
| Renal pelvis dilation | 7 (8.6) | 9 (6.4) | 16 (7.2) | 0.090 |
| Gallstones | 8 (9.9) | 7 (5.0) | 15 (6.8) | |
| Renal cyst | 7 (8.6) | 6 (4.3) | 13 (5.9) | |
| Bile sludge | 4 (4.9) | 2 (1.4) | 6 (2.7) | |
| Other* | 2 (2.5) | 3 (2.1) | 5 (2.3) | |
| Hepatic steatosis | 1 (1.2) | 3 (2.1) | 4 (1.8) | |
| Hepatic cyst | 3 (3.7) | 0 (0) | 3 (1.4) | |
| Hepatic angioma | 2 (2.5) | 0 (0) | 2 (0.9) | |
| Cholecystitis | 1 (1.2) | 1 (0.7) | 2 (0.9) | |
| Cirrhotic liver | 0 (0) | 1 (0.7) | 1 (0.5) |
| Tests | Plain RX (%) | p | CT scan (%) | p | Conventional ultrasound (%) | p |
|---|---|---|---|---|---|---|
| No POCUS performed by family physician | 72 (78.3) | <0.001 | 6 (85.7) | 0.034 | 12 (48.0) | 0.864 |
| POCUS performed by family physician | 20 (21.7) | 1 (14.3) | 13 (52.0) | |||
| Conventional ultrasound without findings | 15 (75.0) | 0.041 | 1 (100) | 0.357 | 1 (8.3) | 0.001 |
| Conventional ultrasound with findings | 5 (25.0) | 0 (0) | 11 (91.7) |
| Control group | Experimental group | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Item | Minimum | Maximum | Mean | SD | Minimum | Maximum | Mean | SD | p-value |
| 1 | 1 | 7 | 5.86 | 1.085 | 1 | 7 | 6.21 | 0.982 | 0.006 |
| 2 | 3 | 7 | 5.83 | 0.981 | 3 | 7 | 6.43 | 0.776 | >0.001 |
| 3 | 3 | 7 | 5.49 | 1.145 | 1 | 7 | 6.01 | 1.305 | >0.001 |
| 4 | 1 | 7 | 5.73 | 1.113 | 2 | 7 | 6.37 | 0.973 | >0.001 |
| 5 | 4 | 7 | 5.97 | 0.902 | 2 | 7 | 6.69 | 0.710 | >0.001 |
| 6 | 2 | 7 | 5.92 | 1.118 | 4 | 7 | 6.62 | 0.689 | >0.001 |
| 7 | 3 | 7 | 5.96 | 0.979 | 4 | 7 | 6.56 | 0.721 | >0.001 |
| 8 | 4 | 7 | 6.09 | 0.898 | 3 | 7 | 6.68 | 0.650 | >0.001 |
| 9 | 4 | 7 | 6.12 | 0.932 | 5 | 7 | 6.69 | 0.517 | >0.001 |
| 10 | 4 | 7 | 6.19 | 0.908 | 5 | 7 | 6.81 | 0.412 | >0.001 |
| 11 | 4 | 7 | 6.16 | 0.916 | 4 | 7 | 6.74 | 0.589 | >0.001 |
| 12 | 4 | 7 | 5.98 | 0.896 | 4 | 7 | 6.63 | 0.636 | >0.001 |
| 13 | 4 | 7 | 6.13 | 0.860 | 4 | 7 | 6.70 | 0.561 | >0.001 |
| 14 | 4 | 7 | 6.01 | 0.857 | 5 | 7 | 6.62 | 0.611 | >0.001 |
| 15 | 4 | 7 | 6.07 | 0.910 | 4 | 7 | 6.73 | 0.563 | >0.001 |
| 16 | 4 | 7 | 5.93 | 0.973 | 4 | 7 | 6.64 | 0.563 | >0.001 |
| 17 | 2 | 7 | 5.64 | 1.212 | 4 | 7 | 6.48 | 0.779 | >0.001 |
| 18 | 2 | 7 | 5.76 | 1.124 | 3 | 7 | 6.46 | 0.779 | >0.001 |
| 19 | 2 | 7 | 5.74 | 1.146 | 2 | 7 | 6.50 | 0.812 | >0.001 |
| Dimension | Group | Average range | Range addition | Mann-Whitney U | Z | p-value |
|---|---|---|---|---|---|---|
| Reliability and Assurance | Control | 85.40 | 8,796.00 | 3,440 | -5.793 | < 0.001 |
| Experimental | 134.09 | 15,957.00 | ||||
| Accesibility and Empathy | Control | 84.48 | 8,701.00 | 3,345 | -5.971 | < 0.001 |
| Experimental | 134.89 | 16,052.00 | ||||
| Tangible Elements | Control | 92.27 | 9,503.50 | 4,147.5 | -4.218 | < 0.001 |
| Experimental | 128.15 | 15,249.50 |
| Variable | B | Standardized β | CI95% | t | p-value |
|---|---|---|---|---|---|
| Constant | 0.370 | – | 0.055 – 0.684 | 2.319 | 0.021 |
| Overall satisfaction | 0.005 | 0.283 | 0.003 – 0.007 | 4.592 | <0.001 |
| Referral for hospital admission | -0.201 | -0.216 | -0.316 – -0.086 | -3.453 | 0.001 |
| Referral to another specialty consultation | 0.148 | 0.224 | 0.066 – 0.230 | 3.560 | <0.001 |
| Subsequent visit to the hospital emergency department | -0.120 | -0.202 | -0.194 – -0.046 | -3.208 | 0.002 |
| Heart rate | -0.002 | -0.136 | -0.004 – 0.000 | -2.168 | 0.031 |
| VAS (perceived pain) | -0.013 | -0.128 | -0.025 – 0.000 | -2.031 | 0.044 |
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