3. Service Inputs
The listings under the input column broadly reflects the steps each service followed with those on the left side describing the foundations to their work and on the right-hand side how the different supports emerged.
3.1. A Simple Guide to Early Intervention
In 2016, Sally Allen – a Zimbabwean resident and educator - published an accessible guide for use by parents of children with intellectual challenges based on over 30 years’ experience of work on early intervention for families in Zimbabwe and internationally [
9]. The Guide is a primer on the essential elements in promoting children’s development from the earliest months. Although it could be used by parents on their own, the main purpose is to provide a family support worker with a resource they could work through with parents or caregivers, especially those who had little or no education and limited literacy skills.
The content is arranged into four Units: The first describes stimulating the child’s activities through play; the second encouraging mobility, the third on communication and talking, and the fourth on personal care. The introduction gives guidance on interacting with the child.
The same pattern is followed in each unit. The steps are described that children go through in learning the skills within that area. Parents can evaluate their child’s progress along the development path and choose the next step to take. Ideas are listed for families to try to help their child to progress.
Figure 2 is an example of self-feeding.
The Guide is written in simple English with colourful illustrations. It has been translated into Shona, Ndebele and Spanish. It was first field-tested in another disadvantaged suburb of Harare where 10 peer educators were trained in its use with 50 families
4. The Spanish version was also used in Nicaragua within a family support program involving volunteer facilitators and over 100 families.
The Guide was introduced into St Christophers by the third author (CM) who was a former colleague of Sally Allen and had been involved in its field-testing in Harare. She in turn was invited by Nzeve to train their staff in the use of the Guide within their service. Thus, an indigenously produced, accessible guide was a valuable tool in encouraging the existing community-based organisations to incorporate or extend their family-centred supports within their services. Similar guides, manuals and training materials have been produced internationally and adapted for use in other African countries, for example in Ethiopia [
10,
11].
3.2. Leadership of Local People
The personnel leading the support services had lived and worked in their communities and had personal experience of the challenges facing the residents, particularly the lack of integrated supports to meet their needs. The leaders drew on their academic knowledge, past research, and professional experience in the field of children with disabilities to develop a range of supports to meet their needs, as described below. Equally they had identified a gap in their services which led them to willingly incorporate the home-based, early intervention service in the case of St Christophers when approached to do so or to seek out support to commence a similar service in the case of Nzeve.
In both organisations the Directors recruited a part-time project manager to manage and co-ordinate the family-centred supports. Their role included the recruitment and training of two paid home visitors in St Christophers and in the case of Nzeve, volunteer mothers of children with disabilities willing to mentor other families. The project managers were also involved in starting other activities or ensuring the families in early intervention had access to the other community services on offer. It is noteworthy that in each service, the managers came from a community development or educational background rather than health services.
3.3. Funding from Donors
No fees are charged to the families by either organisation for the support they provide, bar a small contribution to the costs of any prosthetics and orthotic devices provided in order to encourage better care of them by families.
Instead, St Christophers early intervention is financially supported by the Templer Foundation based in the US that had been started by a Zimbabwean in memory of his daughter with disabilities. The Templer Foundation recently extended their funding to cover medical expenses, see below. Their total expenditure in 2023 was around US$8,000. This covered the salaries paid to the two home visitors who work part-time on a pay scale equivalent to a public-school teacher along with the expenses described below. The Director and Project Manager receive a small honorarium and fuel expenses. Other aspects of the community services provided by St Christophers are funded by grants from the Oak Foundation and those obtained online through their website. Most of these funds go towards direct service provision to children and families rather than salaries or administration.
Nzeve had received funding for their Family-support service from an oversea donor up to 2022 but they managed to maintain a reduced service through 2023 and have since secured funding from 2024 onwards from a German charity: Bread for the World augmented by other donations garnered through their website. Their estimated expenditure on the family supports in 2023 was around US$20,000.
In both services, the number of families who can be offered the home visiting element of the service is determined by the available income. However, donors appear more willing to contribute to an established service as their applications to various donors for start-up costs were often refused.
3.4. Home Visitors
The two home visitors recruited by St Christophers live in Hatcliffe; one was a former community health worker on an AIDS project and the other had a degree in community development. The Nzeve home visitors are mainly mothers of children with disabilities who volunteer to mentor and support other families under the guidance of the project manager.
The third author (CM) acts mainly as a volunteer project manager for St Christophers. She trained their home visitors in the use of the simple guide described above and also the Nzeve staff. The training also covered the ethos underpinning a family-centred service and the importance of building trusted, mutually respectful relationships with families.
In Hatcliffe, on average 16 families receive a home visit each month; with the home visitors travelling on foot or by public minibus. They also have further contact with families at the clinic sessions or via WhatsApp calls and messages. The project manager supervises their work through accompanying them on occasional home visits, through WhatsApp reports and attendance at the clinic sessions.
At Nzeve, the home visits are conducted when clinic staff identify a need. For example, when the caregiver and the child have missed multiple sessions, or a staff member is worried about the progress of the child. In most cases, parent mentors will travel by bus or the organisation’s vehicle to conduct the visit. At times the parent mentor will travel with Nzeve staff. Nonetheless, Nzeve has found that parent mentors are the best people for conducting such visits as they have lived experience that allows them to identify more with the caregiver of the child. After the visit a report is written, and a follow-up is made to ensure that the issues have been resolved.
3.5. Partnerships with Health and Education
The barriers encountered by people with disabilities in accessing primary healthcare services in low-income countries have been well documented in the literature; notably cultural beliefs or attitudinal barriers, informational barriers, and practical or logistical barriers [
12]. Hence both organizations have been active in overcoming the barriers through advocating for the children and families with government health and education departments. St Christophers approached the Ministry of Health and Child Care requesting them to provide an outreach clinic one morning a week by a minimum of six therapists from the Rehabilitation team at the Referral Hospital.
Contact was also made with the medical school at the University of Zimbabwe with a view to having a trainee paediatrician undertake a similar clinic in Hatcliffe. This request was granted, and families known to St Christophers are provided with medical examination, medications, or referrals to other specialist services.
International research has confirmed the heightened risks of undernutrition in early childhood among very young children with disabilities in low-income countries [
13]. The Malnutrition Unit of Sally Mugabe Children’s Hospital was invited to screen and assess the nutritional status of the children with disabilities in Hatcliffe once every two months. In all, 32 were attended to in 2023. The Unit also provided education, training and demonstrations on good nutrition, correct feeding positions of children with cerebral palsy and nutritional counselling.
The project manager and St Christophers also requested the Schools Psychological Services, under the Ministry of Primary and Secondary Education to assess children who were out of school and those who were approaching the age to start primary school. They agreed and even undertook their assessments in the community hall in Hatcliffe; a familiar venue for children and families.
Nzeve is progressing a memorandum of understanding (MOU) with the Ministry of Health and Child Care that will allow them to work with various hospitals around the country to do more early identification outreaches. Additional funding from Oak Foundation has enabled them to do hearing test screening in a new community service in Chipinge town.
3.6. Family-Centred Support
In Nzeve the children are first identified at the developmental clinics that undertake hearing assessments. Those aged under 7 years who have other disabilities – mostly Cerebral Palsy and Down Syndrome - can still avail of family-centred support which is mostly provided at their clinic with transport provided to families.
St Christophers’ home visiting service aims to support children with significant and any impairments aged mostly up to six years. Here too, most of the children have cerebral palsy. Families hear about St Christophers by word of mouth from other families or Community Workers. They are encouraged to meet the St Christophers team for therapy sessions and possible home visits if child is under 6 years. If the caregiver wishes to join, further home visits are undertaken.
The home visits last between 60 to 90 minutes and usually take place monthly at first but reduce overtime. Initial visits are used to learn more about the family circumstances and to assess the child’s development. Together the home visitor and caregivers work through the Simple Guide, identifying appropriate goals and activities for the families to use at home. The home visitor can demonstrate suitable activities using whatever objects and equipment is available. The overarching goal is to have family members interacting with the child in a responsive and enjoyable manner.
They can also provide a listening ear to caregivers as they talk about their personal worries and concerns. Caregivers can be signposted to organisations such as local social welfare community workers, that could assist with issues of mental health which neighbouring countries have reported as an unmet need [
14].
A record is made of the goals chosen to advance the child’s development and the activities to be used to do so. These are noted in the family’s copy of the Guide and also recorded on WhatsApp messages sent to the project manager. On subsequent visits, the child’s progress is reviewed with the family when new or revised goals will be set. However, due to the limited literacy of caregivers, oral records are mainly preferred rather than formal written reports.
The home visitors and families can contact each other via WhatsApp messages or calls. They may also meet at clinic sessions or at parent meetings.
A similar process is followed by Nzeve that is also centred around the Guide with identified goals recorded on the children’s clinic files.
3.7. Assistive Devices and Equipment
Both projects endeavour to provide assistive devices that they feel would assist the child. Through local and international partners, St Christophers facilitate provision of assistive mobility devices although presently they have large unmet need for some types of products for children. Likewise, Nzeve sells second-hand hearing aids and loans other assistive devices such as standing frames, corner seats, parallel bars, push carts as required for families to use at home. After achieving the child’s developmental goal, the assistive devices are returned to Nzeve.
3.8. Access to Health Services
Following on from the agreement with the Ministry, St Christophers arranged with the Rehabilitation team from the Referral Hospital to hold a weekly clinic in Hatcliffe attended by a physiotherapist, occupational therapists, speech and language therapist and a rehabilitation technician. A room in the community hall is used but mats, curtains and equipment must be transported there each time. The therapists work in one room with the children and caregivers who then move around the different therapies as needed. The home visitors arrange the rota for the children and families attending the clinic and provide transport for those living in more distant places. Individual paper files are maintained that record the goals set for the children and the activities/exercises recommended by the therapists. These can be added to the individual plans for the child and family. Caregivers and children wait in an adjoining store-like room or on the veranda. The setting is not ideal, and a search continues for the project to have its own base in the community.
A similar arrangement works when the children attend a clinic held by the trainee paediatrician from the University of Zimbabwe. A fund has been established to cover the costs of medicines which are supplied through an account held by a local pharmacy. St Christophers also covers costs of any specialist tests, such as EEGs.
Caregivers are informed and encouraged to take up government initiatives such as polio and cholera vaccinations, mental health support, and other medical services as a means of ensuring that children with disability are included in these programs.
Nzeve have undertaken similar initiatives with local health service and recently have received funding that will enable them to cover the costs of a physiotherapist and an occupational therapist on a consultancy basis.
3.9. Nutrition
St Christophers have undertaken various means for countering the malnutrition experienced by children and families. For example, a nutritious lunch is provided for children and caregivers attending the clinics which is donated and cooked by a local chef. In addition, food hampers made up from donated food are distributed to needy families identified by the home visitors.
Likewise, Nzeve provides lunches to both caregivers and children when they attend the meetings. The produce is often from Nzeve’s own vegetable garden. Furthermore, the caregivers are mentored on nutrition training. Also, Nzeve has funded nutritional gardens for communities where people with disabilities live.
3.10. Parent-to-Parent Support
Both projects aim to promote mutual support among their caregivers. Nzeve has recruited and trained mothers to act as Parent Mentors who show support to other new parents through home visits. Additionally, they have become active advocates for early identification of developmental disabilities and their inclusion in their respective communities. Training workshops are also organized not only for parents but also other family members. Among the topics covered have been nutrition, gender-based violence (GBV), safeguarding, and talks by health personnel on child development. In addition, a parent support group has been set up as a means of providing emotional support and information sharing. They use WhatsApp for asking questions and to share stories of support. A father’s support group has also met.
St Christophers has also provided training workshops for parents on pertinent topics, with invited speakers such as therapists, paediatricians, nutritionists, counsellors, education psychologists and local leaders. The clinic sessions also provide further opportunities for families to meet one another. A social outing to a Game Park for over 50 parents and children also helped them to bond as an example of recreational therapy. A WhatsApp group has been established and is well used by caregivers.
The caregivers have created a group of their own and spoke of their intention to start self-sustaining projects; in particular a daycare centre of their own. Their hope is to take turns caring for their children during the day, enabling mothers to go to work knowing their children are in the hands of someone they know and can trust.
3.11. Income Support and Generation
Alleviation of the extreme poverty experienced by some families has inevitably had to feature in their work [
15].
St Christophers has started to explore options for families to generate an income. This includes starting a community garden with eight families and exploring options such as detergent manufacture, peanut production, chicken and rabbit rearing, and selling second-hand clothes.
Nzeve has a longer history of providing vocational training programs teaching horticulture, sewing, building and carpentry, albeit with deaf youth in the main. Business training is also offered to all caregivers; both to those with deaf children and those whose children have developmental delays. In addition, Nzeve has a separate project focusing on Income Savings and Lending Groups (ISALs) that specifically targets persons with disabilities and their caregivers in rural communities [
16]. These beneficiaries include other families identified from the community.
3.12. School Placement
Following the first set of assessments made by educational psychologists in Hatcliffe, three children were assessed and accepted for schools although in other locations in Harare with fees, uniforms and transport covered by St Christophers, thereby overcoming some of the barriers poorer families experience with respect to school attendance [
17]. More recently, further assessments have led to a proposed plan to enroll 14 children into a special unit within a government school in Hatcliffe. St Christophers has started to raise funds for building a classroom and associated costs as these are unlikely to be available from the Ministry of Primary and Secondary Education.
Nzeve has a longer history of working closely with the Ministry of Primary and Secondary Education and particularly the 18 schools across the Province that have Resource Units primarily for deaf learners. Children with developmental delays join mainstream schools once they have reached their developmental milestones. Nzeve supports schools and Resource Units through learning resources and disability inclusion training to the teachers.