Eesan, M.L.; Balakrishnan, V.; Ramakrishnan, K. Cashless Payment Services’ Acceptance among Malaysians – Enablers and Barriers. Preprints2023, 2023081159. https://doi.org/10.20944/preprints202308.1159.v1
APA Style
Eesan, M.L., Balakrishnan, V., & Ramakrishnan, K. (2023). Cashless Payment Services’ Acceptance among Malaysians – Enablers and Barriers. Preprints. https://doi.org/10.20944/preprints202308.1159.v1
Chicago/Turabian Style
Eesan, M.L., Vimala Balakrishnan and Kalaimagal Ramakrishnan. 2023 "Cashless Payment Services’ Acceptance among Malaysians – Enablers and Barriers" Preprints. https://doi.org/10.20944/preprints202308.1159.v1
Abstract
This study investigated the factors affecting consumers’ acceptance to use cashless payment services in Malaysia through the construction of the Cashless Society Acceptance (CSA) model. The Technology Readiness Index 2.0 and Unified Theory of Acceptance and Use of Technology 2 were employed to create the CSA model. A total of 434 questionnaires were collected from Malaysian consumers, aged 18 years and above. The results show that Perceived Usefulness, Perceived Ease of Use, and Discomfort have the most significant influence on the consumers’ acceptance of cashless payment services with R-square of 71.4%.
Keywords
cashless payment; enablers; barriers; Malaysia; UTAUT 2; TRI 2
Subject
Computer Science and Mathematics, Analysis
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
