Technology Acceptance Model in Evaluation of Telematics Technologies Utilization in Road Transportation

The purpose of this paper is to evaluate the acceptance and the utilization of GPS/GPRS-based telematics technology in road transport companies registered in Poland. Telematics technologies are essential for management of energy saving and emissions reduction in road transport. It is in line with the European Union policy of sustainable transportation. The evaluation is based on a survey designed and carried out in 2020. The issues concerning the scope of telematics systems utilization as well as the internal and external factors affecting their use are analysed. The methodology is based on Technology Acceptance Model (TAM) and Structural Equation Modelling (SEM). The results are checked for robustness. Based on the results, it can be reasoned that as a result of the COVID19 pandemic, the companies started to use telematics systems more widely than they did before. Furthermore, the companies employing more people recognize the higher usefulness of telematics systems and are motivated to have the systems more than smaller enterprises; however, TAMs estimated separately for small and medium-sized enterprises did not reveal any significant differences in the parameter estimates.