Article
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Preserved in Portico This version is not peer-reviewed
Changing Role of Users - Innovating Responsibly in Digital Health
Version 1
: Received: 30 October 2020 / Approved: 2 November 2020 / Online: 2 November 2020 (09:38:38 CET)
A peer-reviewed article of this Preprint also exists.
Iakovleva, T.; Oftedal, E.; Bessant, J. Changing Role of Users—Innovating Responsibly in Digital Health. Sustainability 2021, 13, 1616. Iakovleva, T.; Oftedal, E.; Bessant, J. Changing Role of Users—Innovating Responsibly in Digital Health. Sustainability 2021, 13, 1616.
Abstract
Despite the recognition of the importance of stakeholder inclusion into decisions about new solutions offered to society, responsible innovation (RI) has stalled at the point of articulating a process of governance with a strongly normative loading, without clear practical guidelines toward implementation practices. The principles of RI direct us to involve the user early in the innovation process. However, it lacks direction of how to involve users and stakeholders into this process. In this article, we try to understand how to empower users to become a part of innovation process though empirical cases. Based on 11 cases of firms innovating in digital health and welfare services, we look on firm practices for user integration into their innovation process, as well as how user’s behavior is changing due to new trends such as availability of information and digitalization of services. We try to explore this question through lenses of responsible innovation in the emerging field of digital healthcare.
Keywords
responsible innovation; user engagement; role of users; digital health; informed; involved; innovative patient
Subject
Business, Economics and Management, Accounting and Taxation
Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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