Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

Changing Role of Users - Innovating Responsibly in Digital Health

Version 1 : Received: 30 October 2020 / Approved: 2 November 2020 / Online: 2 November 2020 (09:38:38 CET)

How to cite: Iakovleva, T.; Oftedal, E.; Bessant, J. Changing Role of Users - Innovating Responsibly in Digital Health. Preprints 2020, 2020110007 (doi: 10.20944/preprints202011.0007.v1). Iakovleva, T.; Oftedal, E.; Bessant, J. Changing Role of Users - Innovating Responsibly in Digital Health. Preprints 2020, 2020110007 (doi: 10.20944/preprints202011.0007.v1).

Abstract

Despite the recognition of the importance of stakeholder inclusion into decisions about new solutions offered to society, responsible innovation (RI) has stalled at the point of articulating a process of governance with a strongly normative loading, without clear practical guidelines toward implementation practices. The principles of RI direct us to involve the user early in the innovation process. However, it lacks direction of how to involve users and stakeholders into this process. In this article, we try to understand how to empower users to become a part of innovation process though empirical cases. Based on 11 cases of firms innovating in digital health and welfare services, we look on firm practices for user integration into their innovation process, as well as how user’s behavior is changing due to new trends such as availability of information and digitalization of services. We try to explore this question through lenses of responsible innovation in the emerging field of digital healthcare.

Subject Areas

responsible innovation; user engagement; role of users; digital health; informed; involved; innovative patient

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