The main moto of this study is to examine and study on behavior of Software Quality Assurance (SQA) issues of project stakeholders in a Scrum environment and their consequences. This inductive case study identifies SQA principles relevant to Meeting User Expectations. The Stakeholders in the Scrum project having lack of Concrete Guidance on Scrum’s SQA approaches, methods, and techniques. The insufficiency of concrete guidelines in Scrum needs a management squad to develop concepts that can include implementing practices from other methodologies and wisely modifying the system structure to incorporate the practices adopted, ensuring improvement in the processes, and creating a shared ownership environment. Through explaining the incompleteness of Agile approaches with special attention to the lack of concrete instructions in Scrum, the study uses techniques to customize literature and advocate for Scrum’s versatility. The study uses strategies to adapt literature and argue for Scrum’s simplicity by illustrating the incompleteness of Agile approaches with special attention to the lack of concrete instructions in Scrum methodology.