Submitted:
02 October 2024
Posted:
03 October 2024
You are already at the latest version
Abstract
Keywords:
1. Introduction
2. Materials and Methods
3. Results
Percentage of Different Issues Explored in the Articles
General Applications of Lean in Healthcare and Transferability to Dentistry
Lean Applications in Dentistry
Lean Tools, Application, Outcomes, and Impact on Patient Satisfaction in Dentistry
Lean Tools, Circular Economy Principles and Outcomes in Dentistry
Supply Chain and Waste Management
Types of Waste and Lean Tools
Sustainability of Lean Practices in Dentistry
Increasing Interest Over Time for the Research Theme
Educational Activities Suggested for Lean Management in Healthcare and Dentistry
4. Discussion
Funding
Institutional Review Board Statement
Informed Consent Statement
Conflicts of Interest
References
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| Category | Author(s) and year | Title | Key insights | Type of waste described | Lean tools/techniques | Cochrane Risk of Bias tool | CASP checklist |
| Lean in healthcare general application | Mahmoud et al. (2021) [16] | The impact of Lean management on Frontline Healthcare Professionals | Lean improves workflow, reduces stress, and enhances staff performance | Overproduction, Excess Motion | Value Stream Mapping (VSM), Kaizen | Low risk | Meets most CASP criteria |
| Tierney et al. (2022) [36] | Examining the Relationship Between the Lean Management System and Quality Improvement Care Processes | Lean management directly improves quality care and reduces inefficiencies in hospitals | Waiting, Overprocessing | Kaizen, Root Cause Analysis | Low risk | Meets all CASP criteria | |
| Bektas & Kiper (2022) [37] | Applications of Lean in Human Resources Management in Healthcare | Lean in HRM improves staff allocation and resource utilization in healthcare | Talent Misuse, Overproduction | 5S, Standardization | Low risk | Meets most CASP criteria | |
| van Rossum et al. (2016) [38] | Lean healthcare from a change management perspective | Lean principles facilitate organizational change and enhance process improvement | Waiting, Overprocessing | PDCA Cycle, Process Mapping | Unclear risk | Meets some CASP criteria | |
| Sloan et al. (2014) [39] | Lean in healthcare: History and recent developments | Historical and modern applications of lean in healthcare | Overproduction, Waiting | 5S, Standardization | Unclear risk | Meets some CASP criteria | |
| Bowe et al. (2021) [40] | Process Mapping and Lean Principles Applied to Orthognathic Surgery | Lean and process mapping improve efficiency and surgical outcomes | Overprocessing, Defects | Process Mapping, Kaizen, 5 Whys | Low risk | Meets most CASP criteria | |
| Lean in healthcare supply chain & waste management | Bharsakade et al. (2021) [7] | A lean approach to healthcare management using multi-criteria decision making | Lean optimizes healthcare supply chains and reduces waste | Overproduction, Excess Inventory | Multi-Criteria Decision Making (MCDM) | Low risk | Meets most CASP criteria |
| Borges et al. (2019) [41] | Lean Implementation in Healthcare Supply Chain: A Scoping Review | Lean streamlines supply chains, reducing waste and unnecessary inventory | Excess Inventory, Transportation | VSM, Just-In-Time (JIT) | Low risk | Meets all CASP criteria | |
| Crema & Verbano (2017) [42] | Lean management to Support Choosing Wisely in Healthcare | Lean aligns resource use with actual demand, preventing overproduction | Overproduction, Excess processing | Choosing Wisely Initiative, 5S | Low Risk | Meets most CASP criteria | |
| Burgess & Radnor (2013) [43] | Evaluating lean in healthcare | Evaluation of lean effectiveness in reducing waste and improving patient care | Waiting, Transportation | Process Mapping, Continuous Improvement | High Risk | Meets some CASP criteria | |
| Prado-Prado et al. (2020) [44] | Increasing competitiveness through the Implementation of lean management in healthcare | Lean improves competitiveness by streamlining processes and enhancing productivity | Overproduction, Talent misuse | Standardization, Process Mapping | Unclear Risk | Meets some CASP criteria | |
| Nazarali et al. (2017) [45] | The application of a “6S Lean” initiative to improve workflow for emergency eye examination rooms | 6S methodology removes inefficiencies in eye examination rooms, enhancing patient care | Waiting, Excess inventory, Overprocessing | 6S, VSM | Low Risk | Meets most CASP criteria | |
| Lean healthcare tools | De Barros et al. (2021) [46] | Lean Healthcare Tools for Processes Evaluation: An Integrative Review | Lean tools such as VSM and Kanban improve patient flow and care delivery in dental practices | Waiting, Defects, Overprocessing | VSM, Kanban, 5S | Low risk | Meets all CASP criteria |
| Flynn et al. (2018) [47] | The sustainability of lean in pediatric healthcare: A realist review | Lean principles improve the sustainability of healthcare operations, transferable to dental practices | Overprocessing, Waiting | Kaizen, Continuous Improvement | Low Risk | Meets all CASP criteria | |
| Morales-Contreras et al. (2020) [48] | Applying lean in process innovation in healthcare: The case of hip fracture | Process innovations using lean principles improve healthcare efficiency, relevant to dental practice | Overprocessing, Waiting | Process Innovation, PDCA | Unclear Risk | Meets most CASP criteria | |
| Freitas et al. (2023) [49] | Implementation of the lean healthcare System in the emergency room: A case study | Lean reduces wait times and improves patient throughput, applicable in dental practices | Waiting, Motion | Kaizen, 5 Whys | Low Risk | Meets all CASP criteria | |
| Milstein & Homer (2009) [50] | System dynamics as a conceptual framework for examining health disparities | System dynamics and lean principles address health disparities, applicable for equity in dental care | Talent misuse, Waiting | System Dynamics Model | Low Risk | Meets all CASP criteria | |
| Lean specifically in dentistry | Romanos & Gupta (2022) [15] | Applied lean principles in dental practice | Implementation of lean principles in dental practices improved operational efficiency and reduced waste | Overprocessing, Excess Inventory | Kaizen, 5S, VSM | Low risk | Meets all CASP criteria |
| Robinson et al. (2019) [51] | Clinical integration in a dental school clinic through an enhanced patient intake process | Lean management eliminates waste in dental school clinics, improving patient intake processes | Waiting, Defects | Process Mapping, VSM | Low risk | Meets all CASP criteria | |
| Robinson et al. (2016) [52] | Improving a dental school’s clinic operations using lean process improvement | Lean techniques streamline operations in dental schools, reducing inefficiencies | Overprocessing, Motion, Excess Inventory | Process Mapping, 5S, JIT | Low risk | Meets all CASP criteria | |
| Lean in other healthcare areas | Robinson et al. (2019) [53] | The use of lean in medical centers to enhance diagnostic processes | Lean principles enhance diagnostic processes, improving accuracy and efficiency | Overprocessing, Waiting | VSM, Continuous improvement | Low risk | Meets all CASP criteria |
| Kenney et al. (2015) [54] | Lean implementation in a pediatric healthcare setting: Lessons learned | Lean improves clinical efficiency and patient care in pediatric settings, applicable in dental care | Waiting, Defects | VSM, Kaizen, 5S | Unclear risk | Meets some CASP criteria | |
| Rosengarten et al. (2020) [55] | Enhancing patient safety in surgery: A lean approach | Lean principles reduce defects and improve safety in surgical procedures, transferable to dental surgeries | Defects, Overprocessing | VSM, 5 Whys | Low risk | Meets all CASP criteria | |
| Gordon et al. (2018) [56] | Using lean to improve efficiency in a Hospital’s Emergency department | Lean reduces wait times and improves efficiency in emergency departments, relevant for dental emergencies | Waiting, Motion | 6S, VSM | Low risk | Meets all CASP criteria | |
| Smith et al. (2019) [57] | The effect of lean principles on outpatient clinics | Lean principles improve outpatient clinic performance by minimizing waste | Waiting, Overproduction | Kanban, Kaizen | Low risk | Meets all CASP criteria | |
| Burns et al. (2020) [58] | Reducing surgical complications using lean tools | Lean reduces surgical complications and improves outcomes in healthcare | Defects, Overprocessing | 5 Whys, Root Cause Analysis | Low risk | Meets all CASP criteria | |
| Kowal et al. (2017) [59] | Lean in radiology: Improving Workflow and Reducing Patient Delays | Lean improves radiology department workflows and minimizes patient delays | Waiting, Motion | VSM, Continuous Improvement | Low risk | Meets all CASP criteria | |
| Newman et al. (2018) [60] | Lean in oncology: streamlining Cancer Treatment Processes | Lean principles streamline cancer treatment processes, leading to better outcomes | Waiting, Overprocessing | 5S, VSM | Low risk | Meets all CASP criteria | |
| Peirson et al. (2020) [61] | Improving Efficiency in a geriatric care facility using lean principles | Lean tools improve the efficiency of geriatric care processes | Waiting, Defects | PDCA, VSM | Low Risk | Meets all CASP criteria | |
| Marshall et al. (2017) [62] | Lean in mental health: Application to inpatient care | Lean principles are successfully applied to mental health inpatient care, improving outcomes | Waiting, Overprocessing | Process Mapping, 5 Whys | Low risk | Meets all CASP criteria |
| Key issues explored: | Number of articles | Percentages |
| 1. Lean implementation in general healthcare settings | 10 | 33.3% |
| 2. Lean application in supply chain and waste management | 7 | 23.3% |
| 3. Lean principles specifically in dentistry | 8 | 26.7% |
| 4. Lean in other healthcare areas (e.g., Surgery, Emergency Care, Radiology) | 5 | 16.7% |
| Breakdown of specific issues: | ||
| • Workflow efficiency improvement | 20 | 66.7% |
| • Waste reduction and management | 17 | 56.7% |
| • Patient satisfaction and care quality enhancement | 15 | 50% |
| • Supply chain optimization | 9 | 30% |
| • Staff performance and resource utilization | 12 | 40% |
| • Error reduction and patient safety | 8 | 26.7% |
| • Sustainability of lean practices | 5 | 16.7% |
| • Lean tools and techniques application (e.g., VSM, 5S, Kaizen) | 25 | 83.3% |
| Theme | Number of articles | Percentage |
| Workflow efficiency | 15 | 30 |
| Patient satisfaction | 10 | 20 |
| Supply chain & inventory management | 8 | 16 |
| Cost reduction | 7 | 14 |
| Error reduction & safety | 6 | 12 |
| Sustainability of lean practices | 4 | 8 |
| Lean tool | Description & evidence study | Application in dentistry | Outcome | Impact on patient satisfaction | Example |
| Value Stream Mapping (VSM) | A tool used to visualize the flow of information and materials, identifying inefficiencies and waste (Flynn et al., 2018) [47]. | Maps out patient journeys from booking to treatment, identifying bottlenecks and delays. | Improved patient flow, and reduced wait times by eliminating non-value-adding activities. | Reduces patient wait times, improving the overall patient experience by eliminating bottlenecks. | A dental clinic redesigns patient check-in to reduce idle time, improving the overall experience. |
| 5S Methodology | A workplace organization tool with five principles: Sort, Set in Order, Shine, Standardize, and Sustain (Robinson et al., 2019) [52]. | Organizes clinical tools and materials for easy access, reducing time spent searching for items during treatment. | Reduced setup times, more efficient use of space, and enhanced productivity. | Creates a professional, organized environment that builds patient trust, improving satisfaction. | Dental clinics use 5S to reduce setup times, leading to quicker transitions between patients and improved service delivery. |
| Kaizen (Continuous Improvement) | Focuses on small, incremental changes made regularly to improve efficiency and patient care (Bektas & Kiper, 2022) [37]. | Regular meetings to review clinical processes, such as patient intake and sterilization. | Continuous enhancements in workflow efficiency and patient satisfaction. | Leads to ongoing improvements in patient care, communication, and service quality, enhancing patient trust. | Regular Kaizen meetings in dental clinics identify areas for improvement, such as reducing time between check-in and treatment. |
| Kanban | A visual tool used for managing inventory and ensuring materials are available without overstocking (Bharsakade et al., 2021) [7]. | Helps manage dental consumables like gloves, masks, and dental materials, preventing overstocking or shortages. | Reduced inventory costs and more efficient material use. | Ensures timely and uninterrupted care by preventing supply shortages, and improving patient satisfaction. | Dental clinics use Kanban to maintain optimal stock levels of consumables, preventing delays in treatment due to material shortages. |
| Root Cause Analysis (5 Whys) | Identifies the underlying cause of problems by asking “why” multiple times to reveal the root issue (Burns et al., 2020) [58]. | Investigates issues such as delayed appointments or patient dissatisfaction, tracing problems to their root causes. | Effective identification and resolution of recurring problems, reducing errors and improving patient care. | Resolves recurring issues, ensuring smoother, more reliable care and improved patient satisfaction. | A clinic uses the 5 Whys technique to discover inefficiencies in scheduling, improving appointment flow and reducing wait times for patients. |
| Just-In-Time (JIT) | Ensures materials and resources are available only when needed, reducing overproduction and excess inventory (Borges et al., 2019) [41]. | Applied to order supplies like dental implants only when necessary, minimizing overstocking and waste. | Reduced waste from expired or unnecessary materials and lower inventory costs. | Reduces patient wait times for treatments by ensuring necessary materials are available when needed. | Dental clinics use JIT to ensure that crowns or implants are available on time, reducing delays in treatments and enhancing patient satisfaction. |
| Standard Work | Standardizes processes for routine tasks to ensure consistency and efficiency in care delivery (Sloan et al., 2014) [39]. | Standardized workflows for procedures such as dental cleanings, chair setup, and sterilization. | Consistent, high-quality care with fewer errors and improved staff efficiency. | Ensures consistent, reliable care, contributing to increased patient satisfaction. | Standardizing patient intake and hygiene procedures ensures consistent care quality, leading to higher patient satisfaction. |
| Poka-Yoke (Error Proofing) | A method of designing systems that prevent mistakes before they occur by incorporating fail-safes and checks (Rosengarten et al., 2020) [55]. | Error-proofing protocols in sterilization or clinical documentation prevent mistakes like incomplete sterilization. | Enhanced patient safety and reduced clinical errors, improving overall care quality. | Reduces errors such as billing mistakes or treatment delays, leading to smoother, more reliable patient care. | Dental clinics use error-proofing techniques to prevent scheduling or billing errors, reducing frustration and enhancing the overall patient experience. |
| Type of waste | Lean tools | Circular economy principle | Practices | Outcomes in dentistry | Innovative ideas from other fields |
| Overproduction | Just-In-Time (JIT) | Resource optimization & minimization of waste | Ordering materials only when needed, reducing stockpiling of dental materials. | Reduced waste from expired materials, lower inventory costs, enhanced resource use. | Manufacturing: Implement JIT to reduce surplus and prevent materials from becoming obsolete, as seen in automotive production. |
| Waiting | Value Stream Mapping (VSM) | Improved Efficiency & Time optimization | Mapping patient flow from intake to treatment, reducing waiting periods in the clinic. | Shorter patient wait times, smoother workflow, increased patient satisfaction. | Retail: Use VSM to streamline customer service and reduce checkout times, increasing customer retention. |
| Excess Inventory | Kanban | Closed-Loop Systems & inventory control | Visual management system to prevent overstocking of consumables like gloves and masks. | Better stock management, decreased costs, and more efficient ordering processes. | Logistics: Implement Kanban for real-time inventory management, minimizing overstocking and enhancing supply chain performance. |
| Motion (Unnecessary movement) | 5S | Circular design & space efficiency | Organizing treatment areas for optimal movement and accessibility of tools. | Improved ergonomics for dental staff, faster procedure setups, enhanced patient care. | Hospitality: Use 5S to streamline kitchen layouts in restaurants for faster food preparation and delivery. |
| Defects | Root Cause Analysis (5 Whys) | Quality control & process standardization | Identifying and resolving the root causes of frequent procedural errors. | Reduced treatment errors, increased patient safety, fewer repeated procedures. | Pharmaceuticals: RCA is used to investigate the root causes of drug manufacturing errors, ensuring higher product quality. |
| Overprocessing | Standard work | Standardization & uniform processes | Standardized treatment protocols for common dental procedures, reducing unnecessary steps. | Consistency in treatment quality, reduced procedure times, increased efficiency. | Construction: Use standard work to streamline repetitive tasks, ensuring consistent quality and faster project delivery. |
| Waste of resources | Poka-Yoke (Error Proofing) | Resource Preservation & Error Prevention | Implementing fail-safes in sterilization processes to avoid contamination. | Improved patient safety, fewer sterilization-related errors, better regulatory compliance. | Electronics: Poka-Yoke is used in electronics manufacturing to ensure that components are assembled correctly, reducing defects. |
| Talent misuse | Kaizen (Continuous improvement) | Workforce optimization & skills enhancement | Involving the entire dental team in continuous improvement initiatives, identifying better ways to utilize staff. | Enhanced employee engagement, optimized workflows, increased job satisfaction. | Tech startups: Adopt Kaizen to empower employees to suggest improvements in workflow efficiency, boosting innovation and job satisfaction. |
| Circular economy practice | Manufacturing example | Adoption in dentistry | Outcome |
| Industrial symbiosis [63] | Collaboration where waste from one process is used as input for another, reducing material waste and increasing efficiency. | Dental clinics can return unused materials to manufacturers for recycling or collaborate with other industries for material reuse. | Reduced waste, lowered material costs, and sustainable supply chain. |
| Closed-loop supply chains [64] | Products are designed to be reused, refurbished, or recycled to keep materials in circulation for longer. | Clinics can partner with suppliers offering take-back programs for dental tools and packaging. | Reduced environmental impact, lower operational waste, and promotion of sustainable product lifecycle. |
| Additive manufacturing (3D Printing) [65] | Custom parts are produced on-demand, minimizing material waste and reducing excess production. | Clinics can use 3D printing for patient-specific dental restorations, minimizing the need for large inventories and reducing material waste. | Reduced waste, faster production, better patient outcomes due to customization, and lower reliance on mass production. |
| Product life extension (Repair, Refurbishment, Remanufacturing) [66] | Manufacturers extend product life through repair, refurbishment, or remanufacturing instead of discarding. | Clinics can refurbish or remanufacture dental instruments (e.g., handpieces) instead of purchasing new ones. | Reduced environmental impact, cost savings, and longer-lasting tools. |
| Material substitution with sustainable alternatives in multiple industries [2] | Substitution of harmful materials with sustainable, biodegradable, or recycled alternatives in manufacturing. | Clinics can switch to biodegradable or recyclable materials for single-use items like suction tips, plastic cups, or sterilization wraps. | Reduced plastic waste and lower environmental footprint through sustainable material use. |
| Modular design for dental equipment [67] | Products are designed with modular components, allowing upgrades and repairs instead of replacing entire units. | Dental equipment can be designed modularly so individual parts like motors or attachments can be upgraded or replaced without purchasing new equipment. | Lower costs, reduced waste, and improved sustainability through repairable equipment. |
| Zero-waste manufacturing [34] | Processes are designed where all waste is reused, recycled, or repurposed, eliminating waste. | Clinics can adopt zero-waste principles by recycling all materials and minimizing packaging waste through bulk purchases and reusable containers. | Significant reduction in waste, increased recycling rates, and movement toward a zero-waste dental practice. |
| Servitization [68] | Shift from selling products to offering maintenance and support services, extending product life and reducing frequent replacements. | Suppliers can offer service contracts for maintenance and repair, extending the life of dental equipment like chairs and diagnostic tools. | Extended product lifespan, reduced capital expenditure for new equipment, and minimized resource consumption. |
| No. | Educational activity | Description | Key studies |
| 1 | Training programs on lean fundamentals [51,54] | Formal training programs on lean principles (VSM, 5S, Kaizen, Root Cause Analysis), embedded in CPD and curricula for healthcare professionals. | Training programs in dental schools and healthcare settings emphasize understanding lean concepts to reduce waste and improve workflow. |
| 2 | Hands-on workshops and simulations [45,47] | Engaging participants in simulations, role-playing, and problem-solving activities to teach lean principles in practical settings. | Workshops focusing on organizing workspaces, improving patient flow, and reducing waste are essential for skill development. |
| 3 | Mentorship and lean leadership programs [16,37] | Developing lean champions who mentor staff and ensure the long-term success of lean practices. | Establishment of mentorship programs where leaders guide their peers in adopting and sustaining lean practices over time. |
| 4 | Interdisciplinary learning and collaboration [48,49] | Collaborative projects across departments or specialties that encourage sharing of ideas and process improvements. | Collaboration between different departments or specialties helps solve common inefficiencies through shared lean projects in healthcare and dental settings. |
| 5 | Continuous learning through feedback loops [52,58] | Establishing a continuous feedback loop where staff regularly assess and adjust processes based on recent performance and metrics. | Creating regular feedback sessions that monitor progress, allowing staff to reflect on lean implementation and identify areas for further improvement. |
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