Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

A Pilot Study to Assess Prescription Transfer and Medicines Collection through a New Electronic Prescription Service: A Cross-Sectional Survey

Version 1 : Received: 19 March 2023 / Approved: 20 March 2023 / Online: 20 March 2023 (04:32:49 CET)

How to cite: Tobaiqy, M.; Ainousah, B. E.; Alorfi, N. M.; Alghamdi, A.; Alqutub, S. T. A Pilot Study to Assess Prescription Transfer and Medicines Collection through a New Electronic Prescription Service: A Cross-Sectional Survey. Preprints 2023, 2023030343. https://doi.org/10.20944/preprints202303.0343.v1 Tobaiqy, M.; Ainousah, B. E.; Alorfi, N. M.; Alghamdi, A.; Alqutub, S. T. A Pilot Study to Assess Prescription Transfer and Medicines Collection through a New Electronic Prescription Service: A Cross-Sectional Survey. Preprints 2023, 2023030343. https://doi.org/10.20944/preprints202303.0343.v1

Abstract

This study aimed to assess prescription transfer and medicines collection through Wasfaty, an electronic prescription service recently introduced in Saudi Arabia. A link to a cross-sectional online questionnaire was sent to all students and staff at the University of Jeddah, targeting beneficiaries who received e-prescriptions at the University Medical Centre (n = 2067). The questionnaire comprised 20 items under the following sections; demographics, patient perceptions and satisfaction with the Wasfaty service, and the availability of medicines. Of the 217 questionnaires received, the majority were filled by females (n = 125, 57.6%). Most were satisfied with the initial registration process of Wasfaty (n = 183, 84.1%). However, almost one-third of the participants reported that they could not find the prescribed medicines (n = 64, 29.7%), and most of them had to look for another pharmacy to obtain their treatment (n = 138, 63.9%). Respondents voiced their displeasure owing to the lack of access to certain pharmaceuticals, including anti-hypertensives and antidiabetics. This pilot study identified some challenges relating to the use of the Wasfaty service. Further attention to these challenges is required from the service providers, and a large-scale national study is warranted.

Keywords

Wasfaty Service; e-Prescription Transfer; Medicines Collection; Questionnaire

Subject

Computer Science and Mathematics, Artificial Intelligence and Machine Learning

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