Working Paper Review Version 1 This version is not peer-reviewed

Quality of Nursing Services Improves Client Satisfaction

Version 1 : Received: 31 March 2021 / Approved: 2 April 2021 / Online: 2 April 2021 (11:11:18 CEST)

How to cite: Ardian, I.; Glorino Rumambo Pandin, M. Quality of Nursing Services Improves Client Satisfaction. Preprints 2021, 2021040042 Ardian, I.; Glorino Rumambo Pandin, M. Quality of Nursing Services Improves Client Satisfaction. Preprints 2021, 2021040042

Abstract

Client or patient satisfaction is a very important indicator in determining service quality, patient satisfaction with various factors, but the main determining factor for patient satisfaction is the nurse, because nurses are medical personnel who are always near the patient and almost approaching the treatment that the client receives always involves the nurse. In it, therefore, nursing services, namely in the form of nursing care, are important to penetrate patient satisfaction. The purpose of this paper is to determine the effect of the quality of nursing services in increasing patient satisfaction. The method used in this research was a literature study which is analyzed from 25 articles searched through Google Scholar and Pubmed and selected based on indexes, namely Scopus, Sinta 1, and 2 and the topics discussed. The results showed that if the quality of service of nursing or nursing care can significantly increase patient satisfaction.

Subject Areas

Client; Satisfaction; Quality; Nursing Services

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