Abstract
This qualitative research examines the problems and tactics associated with supplier relationship management (SRM) in Bangladesh, emphasizing the distinct characteristics that affect the interactions between organizations and their suppliers in a developing market. Comprehensive interviews were performed with key stakeholders from 55 firms across several industries to get insights into the challenges they encounter and the strategies they use to manage supplier relationships successfully. The investigation highlighted several significant hurdles, including trust concerns, communication impediments, regulatory complications, and compliance difficulties. Companies often encounter issues with variable quality, delayed delivery, and insufficient transparency, which erode the basis of confidence in supplier relationships. Moreover, communication obstacles, including language boundaries and technical constraints, intensify the difficulties in managing supplier relationships, while the regulatory landscape adds an additional layer of complexity. To tackle these problems, companies in Bangladesh have used many techniques, including local supplier development, performance assessment, and risk management procedures. By cultivating deeper ties with local suppliers and integrating performance measures, firms seek to augment supplier dependability and promote operational efficiency. Moreover, risk management methods like as supplier diversity and stockpiling have become crucial for ensuring resilience and mitigating possible disruptions. The research enhances comprehension of Supplier Relationship Management (SRM) in a developing economy, providing actionable insights for enterprises to effectively manage supplier dynamics and establish more robust and sustainable supply chains.