Ramazanova, M.; Tortella, B.D.; Kakabayev, A.; Caldeira, A.M.; Carneiro, M.J. Do Sustainability Perceptions Affect Lake Destination Loyalty? Sustainability2023, 15, 13954.
Ramazanova, M.; Tortella, B.D.; Kakabayev, A.; Caldeira, A.M.; Carneiro, M.J. Do Sustainability Perceptions Affect Lake Destination Loyalty? Sustainability 2023, 15, 13954.
Ramazanova, M.; Tortella, B.D.; Kakabayev, A.; Caldeira, A.M.; Carneiro, M.J. Do Sustainability Perceptions Affect Lake Destination Loyalty? Sustainability2023, 15, 13954.
Ramazanova, M.; Tortella, B.D.; Kakabayev, A.; Caldeira, A.M.; Carneiro, M.J. Do Sustainability Perceptions Affect Lake Destination Loyalty? Sustainability 2023, 15, 13954.
Abstract
Despite a growing concern over sustainability in tourism, research on this domain regarding, specifically, lake destinations, is still scarce. Although perceptions on lake destinations have been studied, no study is known that analyses the impact of visitors’ perceptions on satisfaction and behavioral intentions. Thus, this paper aims to develop and test a model to analyse the effect of lake visitors’ perceptions of destination’s sustainability on both satisfaction and loyalty towards lake destinations. A questionnaire survey was conducted in the Shchuchinsk-Burabay resort area, an important lake destination in northern Kazakhstan. The results support the proposed lake destination loyalty model, tested using partial least squares structural equation modelling (PLS-SEM). Sustainability proved to be decisively influential, with water quality being the dimension with the highest impact on satisfaction with the lakes, along with a positive key impact of the absence of congestion. In addition, both water quality and lack of congestion had a significant indirect impact on satisfaction with the lake destination, and on loyalty. Based on the research findings, theoretical conclusions and practical implications are drawn.
Keywords
lake destination perceptions; water quality; sustainability; satisfaction; loyalty; structural equation modelling
Subject
Social Sciences, Tourism, Leisure, Sport and Hospitality
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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