Preprint Article Version 1 Preserved in Portico This version is not peer-reviewed

Patients’ Satisfaction regarding Oral Healthcare Services in the North-East Region of Romania: A Questionnaire Survey

Silviu Catalin Tibeica
,
Dragoș Ioan Virvescu
,
Iulian Costin Lupu
ORCID logo ,
Dana Gabriela Budala
* ,
Ionut Luchian
* ORCID logo ,
Andreea Tibeica
,
Zinovia Surlari
,
Elena Mihaela Carausu
Version 1 : Received: 4 April 2024 / Approved: 4 April 2024 / Online: 4 April 2024 (12:14:46 CEST)

How to cite: Tibeica, S.C.; Virvescu, D.I.; Lupu, I.C.; Budala, D.G.; Luchian, I.; Tibeica, A.; Surlari, Z.; Carausu, E.M. Patients’ Satisfaction regarding Oral Healthcare Services in the North-East Region of Romania: A Questionnaire Survey. Preprints 2024, 2024040374. https://doi.org/10.20944/preprints202404.0374.v1 Tibeica, S.C.; Virvescu, D.I.; Lupu, I.C.; Budala, D.G.; Luchian, I.; Tibeica, A.; Surlari, Z.; Carausu, E.M. Patients’ Satisfaction regarding Oral Healthcare Services in the North-East Region of Romania: A Questionnaire Survey. Preprints 2024, 2024040374. https://doi.org/10.20944/preprints202404.0374.v1

Abstract

This research addresses a gap in the literature by conducting a comprehensive analysis of patients’ level of satisfaction with dental care. Methods: By combining quantitative and qualitative survey methods with the PSQ questionnaire this study aims to augment ongoing initiatives to enhance dental patients’ experiences by painting a more comprehensive depiction of patients' level of satisfaction; Results: When asked about their overall level of satisfaction 77,1% of the patients said they received excellent services from the office personnel and 72,2% said they trust their doctors; Conclusions: Assessing patient satisfaction in the realm of dental services quality is crucial for enhancing service quality and accuracy, benefiting both patients and dentists, and ultimately improving public health.

Keywords

oral health; dental management; quality of life; patient satisfaction; quality management; dental services

Subject

Medicine and Pharmacology, Dentistry and Oral Surgery

Copyright: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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