Ragin-Skorecka, K.; Hadaś, Ł. Sustainable E-procurement: Key Factors Influencing User Satisfaction and Dissatisfaction. Preprints2024, 2024031624. https://doi.org/10.20944/preprints202403.1624.v1
APA Style
Ragin-Skorecka, K., & Hadaś, Ł. (2024). Sustainable E-procurement: Key Factors Influencing User Satisfaction and Dissatisfaction. Preprints. https://doi.org/10.20944/preprints202403.1624.v1
Chicago/Turabian Style
Ragin-Skorecka, K. and Łukasz Hadaś. 2024 "Sustainable E-procurement: Key Factors Influencing User Satisfaction and Dissatisfaction" Preprints. https://doi.org/10.20944/preprints202403.1624.v1
Abstract
The aim of this study was to identify factors, that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for the best possible adjustment of e-procurement solutions in order to implement them as widely as possible in business practice. This study used a quantitative exploratory survey-based approach. The obtained research results were analyzed using statistical methods, including factor analysis PCA. Factor analysis identified three main satisfaction factors and two dissatisfaction factors in e-procurement use, highlighting the importance of support, intuitiveness, and security in user satisfaction. This study contributes to the existing literature by providing a nuanced understanding of the factors influencing user satisfaction and dissatisfaction within e-procurement systems, specifically highlighting the role of intuitive design and technical support. It offers a unique perspective by integrating these insights with the specific requirements of public procurement, thereby filling a gap in research on enhancing user experience in the context of sustainable purchasing practices.
Keywords
sustainability procurement, procurement digitalization, public procurement, user experience, e-procurement
Subject
Business, Economics and Management, Business and Management
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
