The possibilities and reach of social networks are increasing, the designs are becoming more diverse, and the ideas more visionary. Most recently, the former company “Facebook” announced the creation of a metaverse. With these technical possibilities, however, the danger of fraudsters is also growing. Using social bots, consumers are increasingly influenced on such platforms and business transactions are brought about through communication, i.e. conversational commerce. Minors or the elderly are particularly susceptible. This technical development is accompanied by a legal one: it is permitted by the Digital Services Directive and the Sale of Goods Directive to demand the provision of data as consideration for the sale of digital products. This raises legal problems at the level of the law of obligations and data protection law, whose regulations are intended to protect the aforementioned groups of individuals. This protection becomes even more important the more manipulative consumers are influenced by communicative bots. We show that there is a lack of knowledge about what objective data value can have in business transactions. Sufficient transparency of an objective data value can maintain legal protection, especially of vulnerable groups, and ensure the purpose of the laws.

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation

We survey SoTA open-domain conversational AI models with the purpose of presenting the prevailing challenges that still exist to spur future research. In addition, we provide statistics on the gender of conversational AI in order to guide the ethics discussion surrounding the issue. Open-domain conversational AI are known to have several challenges, including bland responses and performance degradation when prompted with figurative language, among others. First, we provide some background by discussing some topics of interest in conversational AI. We then discuss the method applied to the two investigations carried out that make up this study. The first investigation involves a search for recent SoTA open-domain conversational AI models while the second involves the search for 100 conversational AI to assess their gender. Results of the survey show that progress has been made with recent SoTA conversational AI, but there are still persistent challenges that need to be solved, and the female gender is more common than the male for conversational AI. One main take-away is that hybrid models of conversational AI offer more advantages than any single architecture. The key contributions of this survey are 1) the identification of prevailing challenges in SoTA open-domain conversational AI, 2) the unusual discussion about open-domain conversational AI for low-resource languages, and 3) the discussion about the ethics surrounding the gender of conversational AI.

In the dynamic field of mental health care, the nuanced application of Artificial Intelligence (AI) through Natural Language Processing (NLP) and Automatic Speech Recognition (ASR) is a pivotal innovation in patient empowerment and service optimization. This study introduces a distinctive online therapy platform that capitalizes on the synergy of NLP and ASR to offer unprecedented levels of interactive and personalized therapeutic interventions. The architecture of our system is meticulously detailed, featuring an ASR component with an impressive Word Error Rate (WER) of 14% when trained on the diverse French subsets of the Mozilla Common Voice dataset, complemented by a high-precision NLP framework skilled in processing and responding to user inputs. The evaluation of our system highlights its efficacy in enhancing therapy sessions and user satisfaction, with an emphasis on the qualitative aspects of user feedback. The paper addresses challenges such as dataset representativeness and language model refinement and articulates the strategic solutions employed to overcome them. The paper concludes with forward-looking perspectives on AI's role in mental health services, advocating for the creation of sophisticated, language-specific datasets and models to satisfy the increasing demands of online therapy, reflecting a growing commitment of patients in the management of their therapy. This research underscores the transformative impact of AI in advancing mental health care into the digital age, representing a significant evolution over existing methodologies.

Access to medical care is a global issue. Technology-aided approaches have been applied in addressing this. Interventions have however not focused on medical diagnosis as a fully automated procedure and available applications employ mainly text-based inputs rather than conversation in natural language. We explored the utility of ontology-based chatbot technology for the design of intelligent agents for medical diagnosis through a systematic review of the most recent related literature. English articles published in 2011-2016 returned 233 hits which yielded 11 relevant articles after a 3-stage screening. Findings showed that the creation of expert systems had been the focus of many the studies which utilize the physician-system-patient framework with system training based mostly on expert knowledge for designing web- or mobile phone-based applications that serve assistive purposes. Findings further indicated gaps in the design and evaluation of more effective systems deployable as standalone applications, for example, on an embodied robotic system. The need for technology supporting the physical examination part of diagnosis, connection to data sources on patients’ vitals and medical history are also indicated in addition to the need for more qualitative work on natural language-based interaction. The system should be one that is continuously learning. Future works should also be directed towards the building of more robust knowledge base as well as evaluation of theory-based diagnostic methodological options