Green ICT has received significant attention in organizations to reduce global warming since last decade. Several maturity models have been proposed for tracking green ICT practices in organizations. Current literature shows that SMEs around the world try to follow some common strategies such as virtualization, consolidation of devices, energy efficiency and disposal of ICT equipment for greening ICT. The increasing interest for green ICT practices in organizations is not only due to the desire to attain environment-friendly atmosphere but mainly because of sustaining business goals such as cost reduction, competitive advantages and stakeholders’ pressure. Nevertheless, due to the lack of green ICT knowledge, organizations, specially SMEs, tend to ignore those practices. Therefore, this research proposes a framework that provides combination of existing green and sustainable ICT maturity models by mapping them with the strategies the businesses are already following. Out of this framework, a web application has been developed that provides questionnaire for SMEs to identify their present situation of green ICT practices and guidelines for improvement. The results have been analyzed by testing the application in some SMEs of Finland and Bangladesh. Finally, a survey has been conducted to attain SMEs’ perception about the possibility of sustainable development of businesses through this application.

In terms of sustainability, cities become smart when they provide intelligent services to the inhabitants using information and communication technologies without threatening the future of the environment, economy or the society. However, the process of developing such sustainable smart services has certain challenges, especially in understanding the real needs of the people living in the city. Inhabitants of the city or the citizens are the key stakeholders in case of smart services in a city. Active involvement of the people throughout the process is a way to design such services. On the other hand, integrating sustainability, for example including environmental data to the smart city services has been found challenging. Therefore, this research discusses an approach on combining environmental data with regular smart city services and to engage city inhabitants in the process, the approach that is adapted from the concept of living lab methodology. Finally, an application has been developed to represent a smart city service following this method.