@article{202010.0053,
	doi = {10.20944/preprints202010.0053.v1},
	url = {https://doi.org/10.20944/preprints202010.0053.v1},
	year = 2020,
	month = {October},
	publisher = {Preprints},
	author = {Lamin B. Ceesay},
	title = {Building a High Customer Experience Management Organization: Towards Customer-Centricity},
	journal = {Preprints}
}