@article{202401.0632, doi = {10.20944/preprints202401.0632.v1}, url = {https://doi.org/10.20944/preprints202401.0632.v1}, year = 2024, month = {January}, publisher = {Preprints}, author = {Paula Marques and Paulo Oliveira}, title = {Charting Excellence in Healthcare: An In-Depth Exploration of Strategic Performance Metrics via Balanced Scorecard Implementation}, journal = {Preprints} }