@article{202311.1119,
	doi = {10.20944/preprints202311.1119.v1},
	url = {https://doi.org/10.20944/preprints202311.1119.v1},
	year = 2023,
	month = {November},
	publisher = {Preprints},
	author = {Ryan Thomas Williams},
	title = {WhatsApp as a Tool for Customer Relationship Management in Education: Opportunities, Challenges, and Future Directions},
	journal = {Preprints}
}