@article{202102.0250,
	doi = {10.20944/preprints202102.0250.v1},
	url = {https://doi.org/10.20944/preprints202102.0250.v1},
	year = 2021,
	month = {February},
	publisher = {Preprints},
	author = {Kuo-Ming Chu},
	title = {Measuring Customer Service Experience in Offline and Online Retail Environments},
	journal = {Preprints}
}