@article{202102.0309,
	doi = {10.20944/preprints202102.0309.v1},
	url = {https://doi.org/10.20944/preprints202102.0309.v1},
	year = 2021,
	month = {February},
	publisher = {Preprints},
	author = {Samantha Okegbe},
	title = {Understanding the Role of Tacit Knowledge in Call-Center Organizations},
	journal = {Preprints}
}