Commonly used external TAM variables in virtual reality, e-learning and agriculture applications: A literature review using QFD as organizing framework

: In recent years information and communication technologies (ICT) play a signiﬁcant role in all aspects of modern society and impact socioeconomic development in sectors as education, administration, business, medical care and agriculture. The beneﬁts of such technologies in agriculture can be appreciated only if farmers use them. In order to predict and evaluate the adoption of these new technological tools, the technology acceptance model (TAM) can be a valid aid. The paper measures the potential acceptance of an e-learning tool designed for EU farmers and agricultural entrepreneurs. Starting from a literature review of the technology acceptance model, by analyzing the most commonly used external variables in the ﬁelds of e-learning, Agriculture, and Virtual reality, the analysis shows that computer self-efﬁcacy, individual innovativeness, computer anxiety, perceived enjoyment, social norm, content and system quality, experience and facilitating conditions are the most common determinants addressing technology acceptance. Furthermore, ﬁndings evidenced that the external variables have a different impact on the two main beliefs of the TAM Model, Perceived Usefulness (PU) and Perceived Ease of Use (PEOU). This study is expected to bring theoretical support for academics when determining the variables to be included in TAM extensions.


Introduction
In the current high-speed connected world, there is a growing awareness of the advantages offered by information and communication technologies (ICT) and their crucial role in fostering human progress, promoting knowledge societies, supporting sustainable development [1] and accelerating economic growth [2]. Hence, integrating ICTs in all aspects of socio-economic agendas has become a cutting edge challenge [3], and, as years go by, billions of dollars are invested in technological initiatives in various development sectors [4]. However, the benefits of such technologies can only be appreciated if people use them [5].
Researchers from different science and technical areas have developed a set of complementary and extended frameworks to predict and evaluate the adoption of new technological tools. The most diffused approach is the Technology Acceptance Model (TAM), proposed by Davis [6]. This model investigates the drivers of technology acceptance, from the perspective of users' perceptions about innovations and social and contextual factors. The validity of the TAM has been examined in sectors such as food industry [7], wearable technologies [8], health [9], social media [10], electronic commerce [11], energy services [12], financial services [13], among others. Under this model's theoretical and practical logic, we want to measure the potential acceptance of an e-learning tool designed for 29 EU farmers and agricultural entrepreneurs within an European Erasmus + project (FARMER 4.0-Farmer teaching and training laboratories).
Farmer4.0 wants to actively contribute to the achievement of the objectives of the EU priority "developing a new training model to stimulate a transfer of skills between "traditional" farmers, technologists, researchers and agricultural entrepreneurs of the digital age. EU agriculture suffers from delays in keeping up with modern technologies and skills, which would allow a greater safeguard of the competitive advantage with respect to the aggression of non-EU markets. Thanks to the proposed training, the agricultural entrepreneur of the digital age (farmer4.0) could be able to use the most modern digital manufacturing technologies to create tools, models and practices that will revolutionize the agricultural sector.
From a more general perspective, in this paper we intend to identify the external determinants of acceptance of a 3D virtual learning environment designed in the Farmer4.0 project, where farmers can use new technologies of digital creativity due to the presence of high-quality solutions interactivity. We want to understand how traditional farmers, people who are used to getting by and who find solutions when problems arise using hands and traditional tools, are ready for new digital technologies.
In order to structure the literature review on TAM in a way that is easier to comprehend the relationships between research topics and TAM variables, Quality Function Deployment (QFD) methodology was used. In general the QFD offers the possibility to systematically identify fundamental aspects in the analysis and depict the variables of interest in the same layout, rank them, and examine the existing relationships. On this basis, we considered the QFD to be the most appropriate framework to give a solid foundation to our study, assuring a user-centered perspective.
The present study pursues a threefold objective: 1) Identify and prioritize the most commonly used external factors affecting the two primary constructs, such as perceived usefulness (PU) and perceived ease of use (PEOU) of the Technology Acceptance Model (TAM) in e-learning, agricultural and virtual reality innovations. Those three sectors are selected based on the innovative tool's nature under analysis. 2) Identify the main research topics addressed in the literature of TAM in e-learning, agriculture and virtual reality. 3) Extend the application of the Quality Function Deployment (QFD) as an organizing framework for the literature review. The results obtained are useful for academics and practitioners conducting similar research to have a general idea and theoretical evidence about the external factors driving the acceptance of technologies. The paper starts with a brief description of the TAM and QFD models (section 2) and the proposed research methodology (section 3). Then, we proceeded to the case study (section 4) and discussion (section 5), to analyze thanks to QFD the most commonly used external variables in the fields of e-learning, agriculture, and virtual reality that affected perceived usefulness (PU) and perceived ease of use (PEOU) of the Technology Acceptance Model. Finally, we reported our conclusions and future directions of investigation in section 6.

The Technology Acceptance Model
In 1985 Fred Davis developed The Technology Acceptance Model (TAM) [6] as a contribution to the field of Management Information Systems (MIS). Since its origin, the model has been a significant step forward in the research area because it enhances the design and development of information systems and represents a practical testing tool to assess systems acceptance in ex-ante use scenarios. Its applicability and validity in a wide range of contexts make it the most utilized theoretical model in Information Systems (IS) [14,15]. Figure 1 depicts the model.
To uncover the reasons behind computer-based technology adoption, Davis adapted the Theory of Reasoned Act (TRA) [16] and the Theory of Planned Behavior [17] to the technology context. Generally speaking, those two complementary theories formulate that there is a sequence of causal relationships among what individuals believe about using a system and the actual use. The authors state that users' beliefs influence the attitude, which in turn modifies the intention to use or not a given technology. The intention is the primary determinant of actual use. On this basis, Davis [6] identified two main beliefs, namely Perceived Usefulness (PU) and Perceived Ease of Use (PEOU), which are defined as [18]:

The Quality Function Deployment
The Quality function deployment (QFD) is a practical customer-driven tool particularly appreciated for product design and development [25][26][27]. This framework was introduced in 1960 by Yoji Akao and appropriated by Mitsubishi in 1972 [28][29][30]. The general purpose of the QFD is to act as a bridge between what customers want (Customer Requirements (CRs)) and the manners in which products or services will respond with their design features (Technical Characteristics (TCs)) to those desires. Therefore, the QFD provides a systematic structure to map user needs and identify and prioritize design parameters to address those needs from an organizational perspective: there will be the assessment of the impact of design characteristics on customer needs, as well as the correlations among design features and the corresponding prioritization. [25,[31][32][33][34].
Many authors have implemented the QFD in their studies addressing the design of products and services with particular focus on customer experience and alternative ways to capture user's feedback as in the works by Iranmanesh [35][36][37][38][39]. The reputation of the QFD as a reference framework for design and quality management can be attributable to the multiple advantages it offers. Dolgun and Köksal [34] investigated the main benefits of the framework reported in the literature and among the most outstanding they found: i) improves customer satisfaction by granting users involvement during the design process, ii) allows a more informed and documented decision-making regarding customer demands and the company possibilities to satisfy them, iii) strengthens team communication, iv) reduces time to market and costs by minimizing the risk of errors.

Method
For the analysis of the literature the study was based on QFD and structured in 3 phases (figure 2): definition of research categories in TAM, identification of commonly used TAM variables, and analysis of the strength of the relationships represented by the path coefficients. The aim of the initial phase was to group the research topics in research categories in TAM, equivalent to the customer requirements (CRs) or What's of the HoQ matrix. The second phase corresponds to the identification of the most frequently used external variables in TAM extensions that in the context of our research can be understood as the technical requirements (TCs) or How's of the traditional QFD approach.
For these purposes we conducted a literature review of theoretical and empirical studies within the last ten years and grouped them into seven categories according to the topic and the research perspective. Papers were selected similarly to the quantitative meta-analysis proposed by Abdullah and Ward [5] and adapted for this study, to identify commonly used external factors in TAM extensions in e-learning, agriculture and VR. In the third phase a more strict selection of papers was done in order to analyze the degree of importance of the research categories (What's) and the strength of the relationships between commonly used TAM variables (How's) and the two main constructs of TAM, PU and PEOU. The degree of importance is represented by the number of works belonging to each research category. The strength of the relationships between most common external variables and PU and PEOU is represented by the path coefficient. Therefore, only studies reporting the path coefficients were considered. Finally, we gathered the previous information to construct the QFD matrix proposed in figure 3. The papers' selection and classification process is explained in detail in figure 4.

Case study
To analyze the current state of the art of the technology acceptance model and apply QFD, we followed the selection criteria mentioned in the methodology and obtained a first sample of 67 papers.
The selected works were further analyzed to identify types of applications and the recurrent variables used in TAM extensions.

Phase 1-Definition of the "What's"
We started by analyzing the researchers' perspectives on the main objectives for the implementation of the TAM. In our study's QFD application, the customer requirements are represented by the different topics that our potential customers, i.e., the researchers, want to approach by using the TAM. We found that the topics could be divided into seven categories addressing the determinants of the acceptance of innovations as shown in table 1. Works classified under this category include extensive literature reviews whose objective was to propose theoretical models to predict and evaluate the technology acceptance or systematically analyze previous empirical research. Abdullah and Ward [5] developed a General Extended Technology Acceptance Model for e-learning (GETAMEL) by analyzing the external variables used in TAM extensions from the perspective of technology and user types. Similarly, Salloum et al. [40] explored the literature in the field of e-learning to identify the most commonly used external factors explaining students' acceptance. The resulting model was validated with students of five universities in the United Arab of Emirates (UAE). Wingo et al. [41] organized a literature review considering each one of the constructs of the TAM2 and used the results to evaluate faculty's adoption of online teaching practices. In this same context, Scherer et al. [42] conducted a throughout literature review to deepen and synthesize TAM studies in digital technologies in education. The acceptance of everyday technologies in the context of education, such as mobile technologies, have been analyzed using TAM as in work by Sánchez-Prieto et al. [43] who developed a model to evaluate teachers' intention to use mobile technologies in formal education. A more profound analysis of TAM applications in M-learning is presented in the research by Al-Emran et al. [23]. In the Virtual reality field, Tom Dieck and Jung [44] adopted a qualitative approach to identify the external dimensions influencing the acceptance of a mobile augmented reality application. The results were included in an extended TAM, especially useful for virtual reality innovations within the tourism sector.

Acceptance of a bundle of technologies
Empirical works grouped under this category measured the acceptance of a set of available technologies and practices analyzed as a whole and without making specific distinctions of any nature. For instance, Silva et al. [45] recognized the complementarity existing among sustainable agricultural practices and studied the adoption and use of Integrated Production technologies by Brazilian common beans' farmers. In an attempt to measure the potential acceptability of smart farm technologies for guava farmers in Thailand, Tubtiang and Pipatpanuvittaya [46] developed and validated an extension of TAM. Analyzing these technologies as a bunch was fundamental to determine the impact of their implementation in the farming supply chain. Far and Rezaei-Moghaddam [47] explored the experts, i.e., personnel and consultants' intention to use precision agricultural technologies (PA). Since PA is defined as a combination of information and communication technologies allowing the technical and environmental optimization of resources in agriculture [48], we classified this study belonging to this category. Another bundle of techniques is that consisting of the available tools for food manufacturing. The paramount role of the food processing sector to overcome economic development challenges of the increasingly growing world population aroused the interest of Okumua et al. [49] whose study focuses on the acceptance of food processing technologies by micro and small entrepreneurs in Kenya. A recent work by Rezaei et al. [50] assessed the adoption of Integrated Pest Management (IPM) practices by Iranian tomato growers. In the context of the study, PEST practices include cultural, mechanical, chemical, and biological strategies to reduce and refrain the negative impact of plant pests, improving farm sustainability [51]. As for the e-learning sector, Nam et al. [52] applied the TAM to investigate the ultimate effect of its constructs on the acceptance of assistive technologies by special education teachers. According to the definition provided by Cowan et al. [53], assistive technology covers any device or system that makes possible the execution of a task safely and facilitates the performance, impossible to obtain otherwise.

Technology acceptance when the technology is a device
The TAM was initially conceived as a framework to understand the grounds for computer technology acceptance [6]. In keeping with its initial purpose, Teo et al., Teo [54,55] validated the TAM in an attempt to identify the factors predicting pre-service teachers' intention to use computers at the National Institute of Education in Singapore, and Wong et al. [56] studied teachers' intention to use computers in their pedagogical practices in a university in Malaysia. Analogously, Sánchez-Prieto et al. [57] examined the behavioral intention of primary education teacher students of the University of Salamanca, towards to use mobile devices for teaching practices to be developed in the future. Cellular technologies are attractive tools for educational purposes and also have a fundamental role in fostering rural development. With that in mind, Islam and Grönlund [58] surveyed the adoption reasons for mobile phones among farmers in Bangladesh. The proposed Rural Technology Acceptance Model (RUTAM) pointed out the significant influence of social ties at the early stages of adoption. Carrying on with the agricultural sector, Zhou et al. [59] delved into the attributes responsible for a favorable reception of solar water pump (SWP) technology among rural farmers of Pakistan. The outcomes confirm the influence of perceived usefulness and perceived ease of use on SWP usage. On VR technologies, the TAM was tested to determine the acceptance of googles [60] and virtual reality devices in general [61]. In both cases, perceived enjoyment was a significant and positive predictor of attitude towards using and purchasing.

Technology acceptance when the technology is a service/platform/system
The number of articles belonging to this category is significantly higher than the others, totaling thirty-one works. The recurrent TAM applications of this nature can be due to the extensive Internet use and its paramount role in developing new technologies [62] thanks to the advantages it offers, such as speed and reliability [63]. This categorization contains TAM applications to predict and evaluate the acceptance of specific software, systems, or platforms. The most customary TAM validation within the e-learning sector is to assess the acceptance of learning management systems (LMS) as in the works by Alharbi [75,76] and Shyu and Huang [77] and authors like Wu and Chen and Revythi and Tselios [78,79] have investigated the intention to benefit from online courses. Understanding users' motivations that trigger instructional resources acceptance is a key process in developing learning platforms and systems. Amongst the examined tools are Compliant Learning Object (SCLO) [80], educational wikis [81], web feeds [82], platforms supported by google sites and apps [83], as well as apps such YouTube for learning assistance [84]. Moving to the agricultural field, Vidanapathirana et al. [85] tested an Online Agro-technology Diploma program from the TAM perspective. Moreover, innovative technologies like mobile-based agricultural services and information systems were under the scope of analysis of the work by Verma and Sinha, Verma and Sinha [86,87] and Mercurio and Hernandez [15]. Some other interesting TAM implementations evaluated farmers' intention to use a microfinance platform [88], the acceptance of a QR Code for a food traceability system [7] and the usage of Cloud Computing technologies for farming in Ireland [89]. As for the VR sector, the contributions made by Huang and Liao and Huang et al. [90,91] explored the determinants of acceptance of augmented-reality interactive systems. 4.1.5. Comparison of the acceptance among a set of tasks/technologies TAM application in this type of study is not very diffused. Only three papers were found to analyze the TAM to understand users' preferences of specific techniques, technologies, or tasks over others. Broadly speaking, these studies evaluated how the TAM constructs, such as perceived usefulness and perceived ease of use, tilted the balance in favor of some innovations. In the agriculture field, Naspetti et al. [92] contrasted three environment-friendly production techniques: Agroforestry, Alternative protein source, and Prolonged maternal feeding, and validated the predictive power of perceived usefulness over the intention to use. Caffaro et al. [93] tried to understand the factors responsible for the scarce adoption of smart farming technologies (SFTs). The authors clustered some SFTs into two groups: drones, sensors for data acquisition and automatic download, and agricultural apps belonged to the first type. Agricultural robots and autonomous machines formed the second one. They also investigated the effect of exposure to different forms of interpersonal communication on perceived usefulness and perceived ease of use. As for the e-learning sector, Schoonenboom [94] examined teachers' intention to use a learning management system for eighteen instructional tasks. The results showed that using the LMS is preferred for some activities, mainly due to task importance, LMS' usefulness for performing the job, and the ease of use.

Acceptance of a methodology
We found theoretical evidence that the TAM has been validated not only at product/service level but also it has the potential to predict the acceptance at process/practice level. Specifically, this category gathers papers analyzing the implementation of a particular methodology by looking beyond the mere technologies involved. Sharifzadeh et al. [95] examined the acceptance of a behavioral control strategy, namely, the use of Trichogramma spp for pests control by Iranian rice farmers, broadening the existent research body on crop protection techniques. Bahtera et al. [96] validated the TAM to provide a strategic perspective for the use of the internet in agricultural endeavors that is frequently overlooked. The authors emphasized the outstanding importance of marketing strategies for farmers' welfare and tried to understand the determinants of ICT use for this specific purpose. In the learning sector, e-learning and mobile learning, as well as mobile-based assessment, were analyzed from a methodology perspective. Several investigations look at students' acceptance of e-learning as a novel learning method. Punnoose [97] dug into the determinants of student's intention to study remotely by polling a sample of master scholars from the Assumption University of Thailand. This concern was also discussed in the research by Ibrahim et al. [98] validated with 95 undergraduate students at Tunku Abdul Rahman University College (TARUC). As for mobile learning, significantly fewer studies have addressed this methodology and analyzed its advantages and shortcomings over e-learning. Park et al. [99] investigated the process by which Konkuk university students adopted mobile learning and focused on the possibilities for learning evaluation through handheld or palmtop devices. Nikou and Economides [100] validated the TAM in the context of mobile-based assessment.

Technology acceptance analyzing the effect of certain moderating variables
In addition to the original TAM determinants, PU and PEOU, papers under this category give special attention to the moderating role of some variables being age and gender the most used. Ahmad et al. [101] applied an extension of the TAM in a public university in Malaysia to understand how age and gender affected the acceptance of computer-based technologies by faculty members. The results evidenced that the causal relationships among exogenous variables and the TAM were invariant for female and male staff members. However, age seemed to have moderating effects over the use of technology. In line with the previous study, Wong et al. [102] analyzed the influence of gender in student teachers' intention to use computers. Once more, the findings showed that gender had no moderating effects within the context of the study. Unlike the precedent researches, Padilla-Meléndez et al. [103] found that females had a higher perception of playfulness and attitude towards the use of blended learning environments than males, and males, on the other hand, seemed to have higher intention to use this type of technology. Tarhini et al. [104] explored the moderating effect of age and gender in the students' acceptance of a Web-based learning system at Brunel University in England. The study outcomes reflected that younger students had a higher perception of usefulness, while older users perceived the system more comfortable to use. Gender was also found to affect some of the relationships within the extended TAM. In addition to gender influence on TAM factors, Al-Azawei and Lundqvist [105] considered the effect of students' learning styles defined by Felder et al. [106], namely, active, sensing, visual and sequential learners, on user satisfaction towards an online learning system. No gender nor learning styles reported significant effects. Likewise, Al-Azawei et al. [107] assessed the impact of learning preferences in a blended e-learning system (BELS). They found no mediating relationships among those psychological traits and learner satisfaction or e-learning adoption. From a cultural approach, Tarhini et al. [108] investigated the effects of four cultural dimensions of individuals on the adoption of e-learning tools by students in Lebanon. The research included the factors masculinity/femininity, individualism/collectivism, power distance, and uncertainty avoidance within the TAM. The validation process evidenced the existing relationship between culture and social norm, perceived usefulness, and perceived ease of use.

Phase 2-Definition of the "How's"
The aim of this phase was to identify the external variables that academics and practitioners included more frequently in TAM extensions, in order to approach the research purposes. After individuating the variables included by each one of the selected studies, we calculated the frequency of appearance of each one of the determinants. The most common variables are depicted in table 2. The definitions of each one of the identified variables are provided in table 3.  Table 3. Definitions of the "How's"

External variable Definition
Anxiety (ANX) "An individual's apprehension, or even fear when she/he is faced with the possibility of using computers." [21,109]. Content quality (CQ) Extent to which the information fits user needs [110] in terms of information organization, relevance and actuality [111], availability of support materials, and accuracy of the terminology [69]. Experience (EXP) Past interactions or exposure of an individual to a system and the accumulated knowledge gained by usage [112][113][114].

Facilitating conditions (FC)
Users' beliefs about the existence of technical and organizational resources and infrastructure to facilitate the use of technology [115].

Individual innovativeness (II)
Individual's disposition towards adopting any new technology before others [116,117]. Perceived enjoyment (PE) Refers to how pleasant and entertaining is the use of the innovation, separately from any performance consequence that can be deducted from system usage [43,109,118].

Self-efficacy (SE)
User's confidence in his/her capabilities to perform a task, achieve a specific goal, or produce the desired outcomes by properly using an innovative system or device [119][120][121]. System quality (SQ) Technical achievements, the accuracy, and efficiency of the system [122].

Social norm (SN)
The extent to which the ideas coming from others may foster or discourage the use of technology [20,123,124].

Phase 3-Strength of the relationships and Relationship Matrix
It is a common interest among academics who develop TAM extensions, to comprehend the relationships existing between external variables and TAM's two main determinants PU an PEOU [5]. For this reason, two QFD matrices, one for each of the TAM's two primary constructs, were constructed and considering that in the TAM, PEOU is also a determinant of PU [6], we included the construct PEOU within the PU matrix to analyze its effect. One of the most commonly reported statistical indexes in TAM studies is the Path coefficient (β). Path coefficients indicate not only the strength of the relationships but also the causal effect of the common external factors (independent variables) on the dependent variables (PU and PEOU) and the effect of PEOU on PU as depicted in figure 5 [125]. However, some of the analyzed studies did not report this information directly, and in some others, the independent and dependent variables were not directly linked. The number of works grouped in each category reporting the path coefficients is shown in table 4. In addition, table 4 specifies the quantity of studies reporting the relationship for each one of the TAM determinants, PU and PEOU. Deviating from the conventional QFD matrix in which the importance of customer requirements is assigned using a Likert scale of points 1 to 5, the degree of importance of our study's research problematics was determined based on the number of studies belonging to each category and reporting path coefficients. The relative importance was calculated as the coefficient of articles per category over the total of works reporting path coefficients.
For the relationship matrix construction, we assigned the values of the relationship between How's and What's using the average path coefficients between external variables and PU, external variables and PEOU and between PEOU and PU. It was followed the criteria suggested by Cohen [126]. Values in the range from 0 to 0.10 included were assigned the value of "1", reflecting a weak relationship. For indexes higher than 0.10 and up to 0.30 included, the importance was "3", indicating a medium relationship. Average coefficients higher than 0.30 were said to have a strong link and importance of "9".
Finally, the technical importance of external variables was calculated by the products' cumulative sum between the degree of importance of each category and the relationships' strength. The relative importance permitted the prioritization of the external variables. The discussion of the findings is present in the following section.

Discussion
To understand the external variables that could influence the acceptance of a 3D learning environment for farmers in Europe, we consulted previous TAM applications in e-learning, agriculture, and virtual reality sectors. TAM extensions on e-learning technologies have been a research topic for more than a decade [5]. On the contrary, significantly fewer studies investigated the acceptance of VR technologies, and that gap of knowledge is also mentioned in recent work by Sagnier et al. [127]. To facilitate the analysis, we considered the effects of the external variables in PU and PEOU separately. The impact of each factor per category is depicted in figures 6 and 7. As reported in table 4, only two of the three researches belonging to the category: "Comparison of the acceptance among different tasks or technologies" provided information about path coefficients. However, none of them delved into the determinants of PEOU. On this basis, we excluded the mentioned category from the QFD matrix of PEOU. Considering that in the TAM, PEOU is also a determinant of PU [6], we included the construct PEOU within the PU matrix to analyze its effect.  In general, the findings suggest that the best predictor of PU is PEOU, followed by content and system quality, perceived enjoyment, self-efficacy, social norm, facilitating conditions, experience, individual innovativeness, and finally, anxiety. As for PEOU, it is mainly predicted by self-efficacy, followed by perceived enjoyment, experience, system and content quality, anxiety, social norm, and finally, individual innovativeness. Therefore, we can confirm that the external variables have different effects on PU and PEOU.
PEOU is not an external variable because it is one of the TAM's two main determinants. Studies from the categories measuring the acceptance of a new methodology, a device, and a system or service, reported a strong predictive power of PEOU on PU. That was also the case for studies analyzing the moderating effect of some variables. A weaker but still significant influence of PEOU on PU was found in theoretical models and in cases-study evaluating the acceptance of a bundle of technologies. This study confirmed the presence of a strong and significant impact of the PEOU on PU in most cases, which validates the significance of the relationship established by Davis [6] in the original TAM.
The concept of ANX is often associated with negative feelings of nervousness, fear, and uncertainty about the outcomes of using innovations [57]. Li et al. [128] pointed out that in software applications, the effect of ANX is often analyzed, and that is evident in our study. Only works evaluating the acceptance of a device and a system or service, and theoretical extensions of the model, reported the causal link among ANX and the two main TAM determinants. The average effect size evidenced a weak relationship of anxiety with PU and a medium impact on PEOU. These results are in line with the investigation conducted by Van Raaij and Schepers [129], who reported a direct effect of ANX on PEOU and an indirect effect on PU.
CQ is a variable especially crucial in learning platforms. By designing and organizing the content in a challenging, reasonable, appropriate, and understandable manner, users' autonomy and competence may be enhanced [100]. Solely researchers interested in assessing the acceptance of systems/platforms/or services, which belong to the same category, and theoretical works, registered the direct effect of content quality on PU and PEOU. Theoretical studies reported a weak influence of CQ in PU and PEOU. On the contrary, PU and PEOU of systems, platforms, and services are strongly affected by the CQ. The influence of CQ on PU and PEOU mentioned in the last category is in accordance with the study conducted by Almaiah et al. [130] who reported that CQ has positive effects on the two TAM beliefs.
According to Venkatesh and Bala [21], increasing the EXP will give the user a better idea about the required effort to develop a specific task using the technology [131,132] and may also create a favorable feeling about system usefulness [74,133]. In line with those authors, our findings suggest that previous interactions with innovations have a larger effect on PEOU than in PU. Specifically, EXP has a strong predictive influence in PEOU and a medium impact on PU in the systems' acceptance category. In the case of devices' acceptance, prior use has a moderate effect on PEOU and little effect on PU. Literature reviews examined in our study found that EXP has moderate importance in determining PU and PEOU.
FC are a measure of the available resources to support a given behavior [57,59], and the expertise required [19]. Similarly to Cheng et al. [134], we also found evidence that FC can enhance the idea of how easy it can be to perform a task [134]. Our study's outcomes indicate that users' perception of FC is a crucial determinant of PEOU when the acceptance of a set of complementary technologies is being assessed. FC's decisive role in determining the PEOU was also evident in theoretical studies, which in turn reported a medium impact of FC in PU. We also found that when the technology was a system or service, FCs have a medium influence in PU and PEOU. When the research interest was to predict a device's acceptance, FC moderately affected PEOU and slightly determined PU of this type of technology. One of the most noteworthy findings suggests that users PEOU of a bundle of innovations will be strongly influenced by the FC associated with the complementarity of those technologies. Additionally, FC's role is more appreciated when it comes to the use of platforms than in the case of a device.
II is considered a personal trait. An innovative person will be eager to face the risks associated with the early stages of technology readiness and will have more definite intentions to use new IT [135]. We observed that this external factor has a medium-sized relationship with PU in situations in which users have to express their preferences from a group of technologies available. II also moderately influences PU of systems, services, or platforms. For this same category, the importance of II seems to be considerably less in PEOU. Only studies concerning the acceptance of systems reported the relationship between II and PEOU, indicating that its effect is insignificant on PEOU for our research categories.
PE is understood as an intrinsic motivational factor [136]. PE is a significant predictor of PEOU in the context of devices and systems or services acceptance scenarios. The theoretical category reported a medium strength of the relationship between PE and PEOU. PU is also primarily affected by PE of using devices, and this is in line with the category of theoretical studies. As for systems and services, PE has a medium impact on PU.
Compeau and Higgins [120] stated that the higher the SE expectations, the higher likelihood of succeeding in a particular assignment. The effect of SE as an external variable is the most studied in the TAM works we analyzed. Only one category out of seven didn't report the relationship between SE and PU or PEOU, namely, studies comparing a set of technologies. In all the other research topics, SE showed a significantly strong influence on the perception of how ease could be to use technology as Venkatesh and Davis [137] suggested. For PU, the predictive power of SE was strong when moderating variables such as gender and age were being contemplated. All the other categories mentioned a medium effect of SE in PU.
As can be expected, the SQ is particularly relevant for studies analyzing the acceptance of a system or service. If a platform does not run smoothly, users may lose interest in using it, and their perception of ease of use will decrease, as well as their satisfaction [138,139]. Our study confirmed the results obtained by Almaiah et al. [130], pointing out that SQ has a substantial impact on PU and PEOU of platforms and systems. In contrast, the theoretical studies category reported a minimum effect of SQ on both TAM's determinants.
The logic behind SN is that human behavior is somehow affected by the opinions of the individuals' closer social spheres. In some cases, people may use a technology based on others' perceptions about the convenience of the use over his or her own emotions and beliefs [18]. Our results suggest that social pressure can have a more significant influence on users' perceptions of usefulness than in PEOU. Academic works comparing the acceptance of a set of technologies reported that users tend to perceive innovations as more useful, based on the recommendations of individuals closest to them. In those cases, SN seems to have a strong predictive power on PU. Theoretical studies and researches investigating the acceptance of methodologies, devices, or systems, showed a medium explanatory impact of SN in PU. When innovations are considered a bunch of technologies, SN had a low effect on PU. Concerning PEOU, theoretical studies registered a moderate effect of SN on this TAM determinant, as well as studies assessing the acceptance of systems. When the acceptance of a methodology is under analysis, SN seems to have little effect on PEOU.
The main findings and correlations are summarized in figure 8. Only variables reporting a more significant influence in the two TAM's beliefs are included for each of the seven study categories. Common factors used in TAM extensions in the fields of interest are also listed.

Conclusions
The present study is developed in the context of an agricultural project in Europe. Our objective was to conduct a literature review to identify the most common external variables used in TAM applications using the QFD to give structure to the research. Our analysis focused on three sectors, namely, e-learning, agriculture, and virtual reality. We found evidence that among those three sectors, the less explored is the VR sector.
Preprints (www.preprints.org) | NOT PEER-REVIEWED | Posted: 1 October 2020 doi:10.20944/preprints202010.0023.v1 By setting apart the variables included in the models we analyzed, we identified the most commonly used variables: anxiety, content quality, experience, facilitating conditions, individual innovativeness, perceived enjoyment, self-efficacy, system quality, and social norm. Our findings provide evidence that external variables influence in a different manner the two personal beliefs proposed by Davis [6] in the TAM. In our case study, PU's primary determinant was PEOU, followed by system and content quality and perceived enjoyment. As for PEOU, it was significantly predicted by self-efficacy, followed by perceived enjoyment, and experience.
The seven research categories and the different impacts of external variables demonstrated the context-dependency of technology use. As an acceptance measurement tool, the TAM provides flexibility and accuracy by leaving the doors open for several extensions and applications.
The QFD proposed in the present study seems to provide a functional framework for organizing and prioritizing the information.
Considering the knowledge gap of technology acceptance in VR innovations and task-level TAM applications, more investigations of those types should be developed. We encourage TAM researchers to provide the existence and validity of relationships along with the effect size. By knowing the variables with a more significant influence on technology acceptance, innovators' efforts will be better oriented.

Conflicts of Interest:
The authors declare no conflict of interest. The funders had no role in the design of the study; in the collection, analyses, or interpretation of data; in the writing of the manuscript, or in the decision to publish the results.

Abbreviations
The following abbreviations are used in this manuscript: