Preprint Article Version 1 This version is not peer-reviewed

Towards a Lean Six Sigma Sanitary System – Changing Patients’ Perspective by Improving the Medical Processes’ Variation

Version 1 : Received: 20 February 2018 / Approved: 21 February 2018 / Online: 21 February 2018 (14:59:50 CET)

How to cite: Dinulescu, R. Towards a Lean Six Sigma Sanitary System – Changing Patients’ Perspective by Improving the Medical Processes’ Variation. Preprints 2018, 2018020135 (doi: 10.20944/preprints201802.0135.v1). Dinulescu, R. Towards a Lean Six Sigma Sanitary System – Changing Patients’ Perspective by Improving the Medical Processes’ Variation. Preprints 2018, 2018020135 (doi: 10.20944/preprints201802.0135.v1).

Abstract

In almost every year, the Romanian sanitary system brings different changes for its patients, more or less beneficial for their interest. New development opportunities should take into consideration the main consumers’ needs. Last year’s profs confirm the fact that the sanitary system cannot have a sudden improvement, most certain a detailed analysis and a deficiencies’ gradual improvement it’s necessary in order to be able to realize a change.
One thing is clear for the sanitary system, as long as the hospitals’ and clinics’ managers are not able to clearly and correctly define the “quality” notion, most certainly quality management is almost impossible. This is why, we consider that the first steps for starting an improvement process must have as a departure point the “patients’ voice”, what displeases the patients as well as its needs regarding a qualitative sanitary system and the aspects on which the ordinary Romanian patient can’t even imagine.
This paper will analyze an apparently minor aspect, but mostly with dramatically consequence, which is the phenomenon of waiting time in front of the medical cabinet, a analyze realized with the help of two statistical tools-ANOVA analyses and regression analyses.

Subject Areas

sanitary system; statistical tools; Lean Six Sigma

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