As a follow-up to previously published research, this paper examines the responses of a group (n=185) of professional and volunteer firefighters directly involved in fighting extreme wildfire events of the 2017 summer season in Portugal. The data used in this research stem from two open-ended questions in response to a web-based survey: i) lessons learned and ii) proposals for improving the Civil Protection service. The replies were qualitatively examined. Participants exhibit incomplete awareness of extreme wildfires, and their only answers are i) the improvement of both the current organization and the technical and human resources of the suppression model (question 1), and ii) the increase in human and material resources, the single command, the in-dependence from Civil Protection and the valorization of experience, as the main aspects for the improvement of Civil Protection (question 2). Little attention is given to prevention and to the concept of control capacity, respectively. The answers to both questions showcase scarce knowledge of the paradigm shift in reference to the prevention model. The ratios of missing re-plies to both questions were 32.43% and 47.57%, respectively. The work stands out for its novelty and originality, as to our knowledge there is a total lack of similar works in all European Union literature.