@article{202107.0308, doi = {10.20944/preprints202107.0308.v1}, url = {https://doi.org/10.20944/preprints202107.0308.v1}, year = 2021, month = {July}, publisher = {Preprints}, author = {Chang-Ju Lee and Sae-Mi Lee and Yong-Ki Lee}, title = {Which Relational Benefits Really Matter to Multi-Channel Agencies?}, journal = {Preprints} }